HP SR1010Z (PJ623AV), SR1010T (PJ651AV) manual Troubleshooting, Display Monitor, Hard Disk Drive

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Troubleshooting

For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions.

Symptom describes the sign or warning message for the type of problem.

Problem identifies one or more reasons why the symptom may have occurred.

Solution describes what you should do to try to solve the problem.

Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.

Display (Monitor)

NOTE: If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table.

Symptom

Problem

Solution

 

 

 

Screen is blank, and

Monitor power cable is not

Reconnect the power plug on the back of the monitor and on the

monitor power light is

connected to the monitor or to the

wall outlet.

not lit.

wall outlet.

 

 

Monitor is off (not turned on).

Press the On button on the front of the monitor.

 

 

 

Screen is blank.

Screen saver is enabled.

Press any key or move the mouse to make the screen display

 

 

visible again.

 

PC is in standby mode.

Press the Standby button (select models only) or press the Esc key

 

 

on the keyboard to resume from standby mode.

 

 

 

 

PC is in hibernation mode or is off.

Press the On button to turn on the PC.

 

 

 

 

Monitor connector cable is not

Inspect the monitor video connector for bent pins. If no pins

 

properly connected to the back of

are bent, reconnect the monitor connector cable on the back

 

the PC.

of the PC.

Hard Disk Drive

Symptom

Problem

Solution

 

 

 

PC seems to be locked

Program in use has stopped

Use the Windows Task Manager to close any programs not

up and not responding.

responding to commands.

responding or to Restart the PC:

 

 

1 Press the Ctrl, Alt, and Delete keys on the keyboard at the

 

 

same time.

 

 

2 Select the program that is not responding, and click

 

 

End Task.

 

 

Or

 

 

Click Shut Down, and then click Restart.

 

 

If this does not work, press the On button for 5 or more seconds

 

 

to turn off the PC. Then, press the On button.

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Contents Warranty Support Guide Start, All Programs, and click DocumentationWhere to Get Help Don’t Forget to RegisterSoftware Support Recovering From Software Problems To Start System Restore System RestoreApplication Recovery To Start Application RecoverySystem Recovery System Recovery Using Recovery DiscsTo Run System Recovery Program Using Recovery Discs Troubleshooting Display MonitorHard Disk Drive Internet Access Keyboard and MousePower Warranty and License InformationWhen should I contact Compaq phone service and support? HP Total CareProtect Your Investment Compaq Out-of-Warranty Support OptionsIf Necessary Get Repair Legal LanguageExclusions Exclusive Remedy Limited Warranty PeriodTypes of Warranty Service Limitation of LiabilityLimited Warranty Transfer to Another Country/Region Service UpgradesOptions and Software Limited Warranties Contacting HP Software Technical SupportEnd User License Agreement Transfer Page Telecom Radio Supplementary Information For regulatory compliance information only, contactOperating Specifications Regulatory and Safety InformationFCC Regulatory and Safety Information USA Only Consumer Information and FCC Requirements Energy Star ComplianceCanada Department of Communications DOC Notice Statement of Fax BrandingLithium Battery Caution Additional Safety InformationAC Power Safety Warning DOC Statement Canada OnlyClass 1 LED Product Laser Safety StatementTV Antenna Connectors Protection Laser Product Label
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