HP SR1010Z (PJ623AV) manual If Necessary Get Repair, Compaq Out-of-Warranty Support Options

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If Necessary: Get Repair

Customer-replaceable Parts

You can easily replace many of the internal and external PC parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This service is free for the duration of the hardware warranty period.

In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.

Availability of this program may vary depending on your country/region.

Return to Depot Repair Service

HP will arrange to have your PC picked up and delivered to a Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.

Carry-In Service

You also have the option of taking your PC to an

HP Authorized Service Provider (ASP). The ASP can facilitate the service on your PC. For a select number of ASPs, same day repair service is available for your convenience. Visit http://www.hp.com/support to find the nearest authorized support provider in your area.

Compaq Out-of-Warranty Support Options

Even after your warranty has ended, Total Care can still provide you with a range of service and support options on your Compaq branded product:

For Visa and MasterCard holders in the United States or calls from Canada, please call Total Care at:

1-(800)-652-6672[1-(800) OK Compaq] or 1-905-206-4357(local to Mississauga).

1 time technical support, $40* U.S. per call

1 year unlimited technical support $75* U.S.

*Prices are subject to change without notice and may vary based on your product.

Fees are charged to your Visa or MasterCard.

Protect Your Investment

Obtaining a Warranty Upgrade

Upgrade your standard factory warranty to two or three years with an extended service plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer.

The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to Total Care.

For more information please visit

US Only http://www.hp.com/home/ownerservices

Canada Only

http://www.hp.ca/ownerservices

or call Total Care at: 1-(866) 234-1377

Recycle — HP/Compaq Planet Partners

Compaq is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: http://www.hp.com/recycle

COMPAQ PRESARIO DESKTOP PRODUCTS

The Legal Language

Hardware Limited Warranty

General Terms

Original Systems —

1 year

Technical phone assistance to diagnose

 

potential hardware issues —

1 year

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

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Contents Start, All Programs, and click Documentation Warranty Support GuideWhere to Get Help Don’t Forget to RegisterSoftware Support Recovering From Software Problems Application Recovery System RestoreTo Start System Restore To Start Application RecoverySystem Recovery System Recovery Using Recovery DiscsTo Run System Recovery Program Using Recovery Discs Troubleshooting Display MonitorHard Disk Drive Keyboard and Mouse Internet AccessWhen should I contact Compaq phone service and support? Warranty and License InformationPower HP Total CareIf Necessary Get Repair Compaq Out-of-Warranty Support OptionsProtect Your Investment Legal LanguageExclusions Types of Warranty Service Limited Warranty PeriodExclusive Remedy Limitation of LiabilityLimited Warranty Transfer to Another Country/Region Service UpgradesOptions and Software Limited Warranties Contacting HP Software Technical SupportEnd User License Agreement Transfer Page For regulatory compliance information only, contact Telecom Radio Supplementary InformationOperating Specifications Regulatory and Safety InformationFCC Regulatory and Safety Information USA Only Canada Department of Communications DOC Notice Energy Star ComplianceConsumer Information and FCC Requirements Statement of Fax BrandingAC Power Safety Warning Additional Safety InformationLithium Battery Caution DOC Statement Canada OnlyTV Antenna Connectors Protection Laser Safety StatementClass 1 LED Product Laser Product Label
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