Recovering Your PC’s Hard Disk Contents

Solving Problems

If you need to recover your PC’s hard disk, as originally shipped with preloaded operating system, HP drivers and utilities, you can use the recovery CD-ROM(s) provided with the PC. These are commonly called the HP Image Creation & Recovery CD-ROMand the HP Image Library & Diagnostics CD-ROM.

Recovering or Changing your Operating System

Some models allow you to select your operating system. If this option is available and you want to select your operating system, you must use the HP Image Creation & Recovery CD-ROMprovided with your PC.

Using HP Instant Support

The instant support tuner is a web browser plug-in that it can automatically detect and repair problems on your PC. The tuner is either preloaded on your PC’s hard drive or can be downloaded from the HP web.

If it is preloaded on your PC, you will see the instant support icon on your desktop.

If you do not see this icon, go to www.hp.com/go/instantsupport and if your model is supported (see Products Supported List), download the tuner.

Checking Your PC’s Configuration

You can see detailed configuration information on your PC, update your PC’s BIOS or receive hardware failure alerts if you set up the HP Toptools agent on your PC. To set up the HP Toptools agent:

•Follow the setup instructions that appear in the Toptools pop-up window when you first set up your PC or,

•Click on Start Programs Hewlett-Packard Toptools and follow the setup instructions.

Need More Help?

For more detailed help refer to the troubleshooting information which is available on HP’s support web site at: www.hp.com/go/support.