HP 8300 manual 13Solving Processor Problems, Poor performance is experienced Cause Solution

Page 165

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)

Cause

Solution

 

 

 

Memory is installed incorrectly or is bad.

1.

Reseat DIMMs. Power on the system.

 

2.

Replace DIMMs one at a time to isolate the faulty

 

 

module.

 

3.

Replace third-party memory with HP memory.

 

4.

Replace the system board.

 

 

 

Solving Processor Problems

If you encounter processor problems, common causes and solutions are listed in the following table.

Table 8-13Solving Processor Problems

Poor performance is experienced.

Cause

Solution

 

 

 

Processor is hot.

1.

Make sure the airflow to the computer is not blocked.

 

2.

Make sure the fans are connected and working properly

 

 

(some fans only operate when needed).

 

3.

Make sure the processor heat sink is installed properly.

 

Power LED flashes Red three times, once every second, followed by a two second pause.

 

 

Cause

Solution

 

 

 

Processor is not seated properly or not installed.

1.

Check to see that the processor is present.

 

2.

Reseat the processor.

 

Power LED flashes Red eleven times, once every second, followed by a two second pause.

 

 

Cause

Solution

 

 

 

The current processor does not support a feature previously

1.

Install a TXT (Trusted Execution Technology) capable

enabled on this system.

 

processor.

 

2.

Disable TXT in the Computer Setup (F10) utility.

 

3.

Reinstall the original processor.

 

 

 

Solving Processor Problems 155

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Contents Maintenance & Service Guide Maintenance & Service Guide Iii About This BookIv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features Troubleshooting Without Diagnostics 122 Backup and Recovery 165 Models 194 195 Country-specific requirements 193Page Overview Product FeaturesPage Front components 1Front componentsComponent 2Side components Side components3Rear components Rear components6Adjusting swivel Product Features Adjusting the tilt/swivel baseHeight adjustable/recline stand optional To install the height adjustable stand Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility1Computer Setup-File 2Computer Setup-Storage Computer Setup-StorageStorage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 3Computer Setup-Security Computer Setup-SecurityDevice Security Network BootUSB Security Slot SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure Boot4Computer Setup-Power Computer Setup-PowerOption Description OS Power ManagementThermal Hardware PowerComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersOption Heading Power-On Options Onboard Devices Bios Power-OnBus Options Device OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Routine Care and Disassembly Preparation Generating static Electrostatic discharge informationPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10%Grounding the work area Personal grounding methods and equipmentStatic Shielding Protection Levels Method VoltageRecommended materials and equipment Operating GuidelinesCleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine CareService Considerations Cleaning the displayCleaning the mouse Tools and software requirements Cables and connectorsScrews Hard drivesLithium coin cell battery Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisCable management cover Removing the rear port coverSynchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Page 6Removing the access panel Access panel Access panelPage Page Stand Page Lower panel 12Lower panel location To remove the access panelMetal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 23Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 34Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 40Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page Heat sinks Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive 50mSATA SSD location To remove the mSATA SSD Wlan module51WLAN module location To remove the Wlan module Page 54Graphics board location To remove the graphics board Graphics boardPage 56Speaker location To remove the speakers SpeakersFan 59Side panel locations To remove the side panels Side panelsRotate the panel out and off of the computer 61Power supply location To remove the power supply Power supply63Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Updating Bios with correct display manufacturer Setup Field Name Comment Label Updating Smbios InformationCard reader board Page Power button board 71Removing the Mylar shield Power button board Page Front bezel Page Bottom 2 screw Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Page Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 123 in this guide Helpful HintsPage 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution 126 Troubleshooting Without DiagnosticsCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionRun Go to Start All Programs AccessoriesAll apps icon Under Windows System, click Run128 Troubleshooting Without Diagnostics Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution 130 Troubleshooting Without Diagnostics 3Solving Hard Drive Problems Solving Hard Drive ProblemsAdvanced Power-On Options 132 Troubleshooting Without DiagnosticsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listComputer seems to be locked up Cause Solution Device Configuration134 Troubleshooting Without Diagnostics Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card Cause SolutionSolving Media Card Reader Problems 135 Solving Display Problems 136 Troubleshooting Without Diagnostics5Solving Display Problems Solving Display Problems Dim characters Cause Solution 138 Troubleshooting Without DiagnosticsImage is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 140 Troubleshooting Without Diagnostics6Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System Audio142 Troubleshooting Without Diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving Printer Problems 7Solving Printer ProblemsControl Panel , and then select Device Manager Printer will not turn on Cause Solution 144 Troubleshooting Without DiagnosticsPrinter prints garbled information Cause Solution Printer will not print Cause SolutionSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems 1458Solving Keyboard Problems 9Solving Mouse Problems 146 Troubleshooting Without DiagnosticsSolving Hardware Installation Problems 147 Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityComputer will not start Cause Solution 148 Troubleshooting Without DiagnosticsSolving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 150 Troubleshooting Without Diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 152 Troubleshooting Without DiagnosticsNew network card will not boot Cause Solution Solving Memory Problems12Solving Memory Problems 154 Troubleshooting Without DiagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution13Solving Processor Problems Solving Processor ProblemsPoor performance is experienced Cause Solution Cause Solution156 Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Security Network BootCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution158 Troubleshooting Without Diagnostics Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSolving USB Flash Drive Problems Solving Internet Access Problems Solving Front Panel Component Problems160 Troubleshooting Without Diagnostics Unable to connect to the Internet Cause SolutionSolving Internet Access Problems 161 Select Start Control PanelClick Internet Options 162 Troubleshooting Without Diagnostics Solving Software ProblemsVerify that the software is certified by Microsoft for your Contacting Customer Support Backup and Recovery Restoring and recovering in WindowsSystem Restore Backup and Recovery System RecoverySystem Recovery when Windows is not responding Creating recovery media Page Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryFollow the on-screen instructions Using f11 recovery toolsPage Post Error Messages Post Numeric Codes and Text Messages Post Error Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Change Storage Storage Options Under Storage DPS Self-testSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Cmos Password Security and ResettingPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five secondsPower Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country Accrediting Agency Country-specific requirementsAppendix B Specifications SpecificationsTable B-1Specifications ModelsModels Table B-2SpecificationsIndex Safety precautionsConnectors on system board Password
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8300 specifications

The HP 8300 is a versatile and efficient desktop computer designed for business environments and power users. As part of the HP Elite series, the 8300 is tailored to deliver robust performance, security, and manageability.

One of the key features of the HP 8300 is its selection of Intel processors. Users can opt for third-generation Intel Core i3, i5, or i7 CPUs, providing a range of performance levels suitable for various workloads, from basic office tasks to more intensive applications. This adaptability makes the 8300 a suitable choice for organizations needing reliable computing power.

The system supports up to 32GB of DDR3 RAM, allowing for smooth multitasking and improved efficiency in handling resource-heavy applications. The flexibility in memory options ensures that businesses can configure the machine to meet their specific needs.

For storage, the HP 8300 offers various choices including traditional Hard Disk Drives (HDD) and Solid State Drives (SSD), significantly enhancing data access speeds and system responsiveness. With multiple configuration options, users can select from up to 1TB of storage capacity, providing ample room for files and applications.

Connectivity is also a strong point for the HP 8300. The desktop is equipped with multiple USB 3.0 ports, facilitating quick file transfers and easy peripheral connectivity. Additional ports, including USB 2.0, VGA, DP, and serial ports, ensure compatibility with a wide array of devices and legacy equipment.

Security technologies are integrated within the HP 8300 framework, including features like BIOS protection, HP Client Security, and optional fingerprint readers. These security measures help safeguard sensitive data and provide an additional layer of protection against unauthorized access.

The HP 8300 also supports various operating systems, including Windows 10 Pro, ensuring organizations can deploy the desktop within their existing IT ecosystem. Furthermore, the machine’s compatibility with HP tools for remote management enhances administrators' ability to oversee multiple devices efficiently.

In summary, the HP 8300 embodies a blend of powerful hardware, extensive configuration options, robust security features, and effective management capabilities, making it a compelling desktop solution for businesses aiming for productivity and reliability. With its comprehensive feature set, it stands out as an exceptional choice for both individual and organizational computing needs.
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