HP 8300 manual Troubleshooting Without Diagnostics, Diagnostics reports a failure Cause Solution

Page 162

Diagnostics reports a failure.

Cause

Solution

The cable is not securely connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

The cable is attached to the incorrect connector.

Ensure that the cable is attached to the correct connector.

 

 

There is a problem with the cable or a device at the other end

Ensure that the cable and device at the other end are

of the cable.

operating correctly.

 

 

Network controller interrupt is shared with an expansion

Under the Computer Setup Advanced menu, change the

board.

resource settings for the board.

 

 

The network controller is defective.

Contact an authorized service provider.

 

 

Diagnostics passes, but the computer does not communicate with the network.

Cause

Solution

Network drivers are not loaded, or driver parameters do not match current configuration.

Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

Make sure the correct network client and protocol is installed.

The network controller is not configured for this computer.

Select the Network and Sharing Center icon in the Control Panel and configure the network controller.

To access Control Panel in Windows 7, click Start, and then select Control Panel.

To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel.

Network controller stopped working when an expansion board was added to the computer.

Cause

Solution

 

 

Network controller interrupt is shared with an expansion

Under the Computer Setup Advanced menu, change the

board.

resource settings for the board.

 

 

The network controller requires drivers.

Verify that the drivers were not accidentally deleted when the

 

drivers for a new expansion board were installed.

The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.

Under the Computer Setup Advanced menu, change the resource settings for the board.

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Chapter 8 Troubleshooting Without Diagnostics

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Contents Maintenance & Service Guide Maintenance & Service Guide About This Book IiiIv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features Troubleshooting Without Diagnostics 122 Backup and Recovery 165 Country-specific requirements 193 Models 194 195Page Product Features OverviewPage Front components 1Front componentsComponent Side components 2Side componentsRear components 3Rear componentsAdjusting the tilt/swivel base 6Adjusting swivel Product FeaturesHeight adjustable/recline stand optional To install the height adjustable stand Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility1Computer Setup-File Computer Setup-Storage 2Computer Setup-StorageSata Emulation Removable Media BootStorage Options ESATA Port Max eSATA SpeedBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security 3Computer Setup-SecurityUSB Security Network BootDevice Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityOption Description OS Power Computer Setup-Power4Computer Setup-Power ManagementHardware Power ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersOption Heading Power-On Options Bus Options Bios Power-OnOnboard Devices Device OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive CablesSmart ATA Drives Routine Care and Disassembly Preparation Preventing electrostatic damage to equipment Electrostatic discharge informationGenerating static Relative Humidity Event 55% 40% 10%Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Method VoltageOperating Guidelines Recommended materials and equipmentCleaning the keyboard General cleaning safety precautionsCleaning the computer case Routine CareService Considerations Cleaning the displayCleaning the mouse Screws Cables and connectorsTools and software requirements Hard drivesLithium coin cell battery Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerRemoving the rear port cover Cable management coverInstalling an access panel security screw Synchronizing the optional wireless keyboard or mousePage Page Access panel 6Removing the access panel Access panelPage Page Stand Page 12Lower panel location To remove the access panel Lower panelMetal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 23Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 34Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 40Converter board location To remove the converter boardPage Inch Touch sensor board Page Heat sinks Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module 50mSATA SSD location To remove the mSATA SSD51WLAN module location To remove the Wlan module Page Graphics board 54Graphics board location To remove the graphics boardPage Speakers 56Speaker location To remove the speakersFan Side panels 59Side panel locations To remove the side panelsRotate the panel out and off of the computer Power supply 61Power supply location To remove the power supply63Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Bios with correct display manufacturer Updating Smbios Information Setup Field Name Comment LabelCard reader board Page Power button board 71Removing the Mylar shield Power button board Page Front bezel Page Bottom 2 screw Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Page Hood sensor Page Hard drive and optical drive cables and connectors Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 123 in this guidePage Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Select Control PanelCannot remove computer cover or access panel Cause Solution 126 Troubleshooting Without DiagnosticsThere is no sound or sound volume is too low Cause Solution Poor performance Cause SolutionAll apps icon Go to Start All Programs AccessoriesRun Under Windows System, click Run128 Troubleshooting Without Diagnostics Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution 130 Troubleshooting Without Diagnostics Solving Hard Drive Problems 3Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution 132 Troubleshooting Without DiagnosticsAdvanced Power-On Options Storage Boot Order listDevice Configuration Computer seems to be locked up Cause Solution4Solving Media Card Reader Problems Solving Media Card Reader Problems134 Troubleshooting Without Diagnostics Can not write to the media card Cause SolutionSolving Media Card Reader Problems 135 Solving Display Problems 136 Troubleshooting Without Diagnostics5Solving Display Problems Solving Display Problems Image is not centered Cause Solution 138 Troubleshooting Without DiagnosticsDim characters Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution 140 Troubleshooting Without Diagnostics Certain typed symbols do not appear correct Cause SolutionSound cuts in and out Cause Solution Solving Audio Problems6Solving Audio Problems Device Security System Audio142 Troubleshooting Without Diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving Printer Problems 7Solving Printer ProblemsControl Panel , and then select Device Manager Printer prints garbled information Cause Solution 144 Troubleshooting Without DiagnosticsPrinter will not turn on Cause Solution Printer will not print Cause SolutionSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems 1458Solving Keyboard Problems 146 Troubleshooting Without Diagnostics 9Solving Mouse Problems10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems 147 Security USB Security148 Troubleshooting Without Diagnostics Computer will not start Cause SolutionSolving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 150 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager152 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause SolutionOut of memory error Cause Solution 154 Troubleshooting Without Diagnostics12Solving Memory Problems Memory count during Post is wrong Cause SolutionPoor performance is experienced Cause Solution Solving Processor Problems13Solving Processor Problems Cause Solution14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems156 Troubleshooting Without Diagnostics Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution15Solving USB Flash Drive Problems Solving USB Flash Drive Problems158 Troubleshooting Without Diagnostics USB flash drive not found identified Cause SolutionSolving USB Flash Drive Problems 160 Troubleshooting Without Diagnostics Solving Front Panel Component ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause SolutionSolving Internet Access Problems 161 Select Start Control PanelClick Internet Options Solving Software Problems 162 Troubleshooting Without DiagnosticsVerify that the software is certified by Microsoft for your Contacting Customer Support Backup and Recovery Restoring and recovering in WindowsSystem Restore System Recovery Backup and RecoverySystem Recovery when Windows is not responding Creating recovery media Page Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Follow the on-screen instructionsPage Post Error Messages 1Numeric Codes and Text Messages Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. ReenterPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Activity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonPower Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country Accrediting AgencyTable B-1Specifications SpecificationsAppendix B Specifications ModelsTable B-2Specifications ModelsSafety precautions IndexPassword Connectors on system board
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8300 specifications

The HP 8300 is a versatile and efficient desktop computer designed for business environments and power users. As part of the HP Elite series, the 8300 is tailored to deliver robust performance, security, and manageability.

One of the key features of the HP 8300 is its selection of Intel processors. Users can opt for third-generation Intel Core i3, i5, or i7 CPUs, providing a range of performance levels suitable for various workloads, from basic office tasks to more intensive applications. This adaptability makes the 8300 a suitable choice for organizations needing reliable computing power.

The system supports up to 32GB of DDR3 RAM, allowing for smooth multitasking and improved efficiency in handling resource-heavy applications. The flexibility in memory options ensures that businesses can configure the machine to meet their specific needs.

For storage, the HP 8300 offers various choices including traditional Hard Disk Drives (HDD) and Solid State Drives (SSD), significantly enhancing data access speeds and system responsiveness. With multiple configuration options, users can select from up to 1TB of storage capacity, providing ample room for files and applications.

Connectivity is also a strong point for the HP 8300. The desktop is equipped with multiple USB 3.0 ports, facilitating quick file transfers and easy peripheral connectivity. Additional ports, including USB 2.0, VGA, DP, and serial ports, ensure compatibility with a wide array of devices and legacy equipment.

Security technologies are integrated within the HP 8300 framework, including features like BIOS protection, HP Client Security, and optional fingerprint readers. These security measures help safeguard sensitive data and provide an additional layer of protection against unauthorized access.

The HP 8300 also supports various operating systems, including Windows 10 Pro, ensuring organizations can deploy the desktop within their existing IT ecosystem. Furthermore, the machine’s compatibility with HP tools for remote management enhances administrators' ability to oversee multiple devices efficiently.

In summary, the HP 8300 embodies a blend of powerful hardware, extensive configuration options, robust security features, and effective management capabilities, making it a compelling desktop solution for businesses aiming for productivity and reliability. With its comprehensive feature set, it stands out as an exceptional choice for both individual and organizational computing needs.
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