HP DX2250 manual Interpreting Diagnostic Lights

Page 21

Activity

Possible Cause

Recommended Action

 

 

 

Green Power LED flashes six

Pre-video graphics error.

For systems with a graphics card:

times, once every second, followed

 

1.

Reseat the graphics card.

by a two second pause.

 

 

 

2.

Replace the graphics card.

 

 

3.

Replace the system board.

 

 

For systems with integrated graphics, replace the system

 

 

board.

 

 

 

 

Green Power LED flashes eight

Invalid ROM based on bad

1.

Reflash the system ROM with the latest BIOS

times, once every second, followed

checksum.

 

image.

by a two second pause.

 

2.

Replace the system board.

 

 

 

 

 

System does not power on and

System unable to power on.

Press and hold the power button for less than 4 seconds.

LEDs are not flashing.

 

If the hard drive LED turns green, the power button is

 

 

working correctly. Try the following:

 

 

1.

Check that the voltage selector (some models),

 

 

 

located on the rear of the power supply, is set to the

 

 

 

appropriate voltage. Proper voltage setting

 

 

 

depends on your region.

 

 

2.

Replace the system board.

 

 

OR

 

 

 

Press and hold the power button for less than 4 seconds.

 

 

If the hard drive LED does not turn on green then:

 

 

1.

Check that the unit is plugged into a working AC

 

 

 

outlet.

 

 

2.

Open hood and check that the power button

 

 

 

harness is properly connected to the system board.

 

 

3.

Check that both power supply cables are properly

 

 

 

connected to the system board.

 

 

4.

Check to see if the 5V_aux light on the system

 

 

 

board is turned on. If it is turned on, then replace

 

 

 

the power button harness. If the problem persists,

 

 

 

replace the system board.

 

 

5.

If the 5V_aux light on the system board is not turned

 

 

 

on, remove the expansion cards one at a time until

the 5V_aux light on the system board turns on. It the problem persists, replace the power supply.

ENWW

Interpreting Diagnostic Lights 15

Image 21
Contents Troubleshooting Guide dx2250 Microtower Model Troubleshooting Guide About This Book Iv About This Book Table of contents Enww Accessing HP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Select the Test Mode Interactive or UnattendedStatus Tab Log TabHelp Tab Downloading the Latest Version of HP Insight Diagnostics Saving and Printing Information in HP Insight DiagnosticsSafety and Comfort Before You Call for Technical Support TroubleshootingHelpful Hints Enww Solving General Problems Computer will not turn on Cause SolutionCause Solution Poor performance is experienced Cause Solution Computer date and time display is incorrect Cause SolutionStartup, go to Start Run Microsoft Windows XP or Blank screen no video Cause SolutionEnww Computer will not start Cause Solution Solving Hardware Installation ProblemsActivity Possible Cause Recommended Action Interpreting Diagnostic LightsInterpreting Diagnostic Lights HP Backup and Recovery Manager Contacting Customer Support
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