HP DX2250 manual Contacting Customer Support

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Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com.

NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation and Diagnostics CD for technical assistance.

ENWW

Contacting Customer Support 17

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Contents Troubleshooting Guide dx2250 Microtower Model Troubleshooting Guide About This Book Iv About This Book Table of contents Enww Accessing HP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Select the Test Mode Interactive or UnattendedHelp Tab Status TabLog Tab Downloading the Latest Version of HP Insight Diagnostics Saving and Printing Information in HP Insight DiagnosticsSafety and Comfort Before You Call for Technical Support TroubleshootingHelpful Hints Enww Cause Solution Solving General ProblemsComputer will not turn on Cause Solution Poor performance is experienced Cause Solution Computer date and time display is incorrect Cause SolutionStartup, go to Start Run Microsoft Windows XP or Blank screen no video Cause SolutionEnww Computer will not start Cause Solution Solving Hardware Installation ProblemsActivity Possible Cause Recommended Action Interpreting Diagnostic LightsInterpreting Diagnostic Lights HP Backup and Recovery Manager Contacting Customer Support
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