HP dx2400 manual Blank screen no video Cause Solution

Page 18

Poor performance is experienced.

Cause

Solution

 

 

Some software applications, especially games, are stressful

1. Lower the display resolution for the current application or

on the graphics subsystem

 

consult the documentation that came with the application

 

 

for suggestions on how to improve performance by

 

 

adjusting parameters in the application.

 

2.

Add more memory.

 

3.

Upgrade the graphics solution.

 

 

Cause unknown.

Restart the computer.

 

 

 

Blank screen (no video).

 

 

 

 

Cause

Solution

 

 

Monitor is not turned on and the monitor light is not on.

Turn on the monitor and check that the monitor light is on.

 

 

The cable connections are not correct.

Check the cable connection from the monitor to the computer

 

and to the electrical outlet.

 

 

You may have a screen blanking utility installed or energy

Press any key or click the mouse button and, if set, type your

saver features are enabled.

password.

 

 

Computer is in standby mode.

Press the power button to resume from standby mode.

 

CAUTION: When attempting to resume from standby mode,

 

do not hold down the power button for more than four seconds.

 

Otherwise, the computer will shut down and you will lose any

 

unsaved data.

 

 

You are using a fixed-sync monitor and it will not sync at the

Be sure that the monitor can accept the same horizontal scan

resolution chosen.

rate as the resolution chosen.

 

 

Monitor cable is plugged into the wrong connector.

Ensure that the monitor is plugged into an active connector on

 

the rear of the computer. If another connector is available,

 

connect the monitor to that connector and reboot the system.

 

 

Bad monitor.

Try a different monitor.

 

 

 

Computer is beeping and will not start.

Cause

Solution

 

 

Internal error has occurred and the computer is beeping a code.

Refer to Interpreting POST Audible Codes on page 14 to interpret the error code.

12 Chapter 2 Troubleshooting

ENWW

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Contents HP Compaq Business PCs Troubleshooting Guide About This Book Iv About This Book Table of contents Enww HP Insight Diagnostics Accessing HP Insight DiagnosticsSurvey Tab Test TabSelect the Test Mode Interactive or Unattended Status TabSaving and Printing Information in HP Insight Diagnostics Log TabHelp Tab Downloading the Latest Version of HP Insight Diagnostics Protecting the SoftwareHP Backup and Recovery Manager Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints Solving General Problems Computer will not turn on Cause SolutionCause Solution Computer date and time display is incorrect Cause Solution Poor performance is experienced Cause SolutionBlank screen no video Cause Solution Computer is beeping and will not start Cause SolutionSolving Hardware Installation Problems Computer will not start Cause SolutionInterpreting Post Audible Codes Beeps Meaning Recommended ActionContacting Customer Support
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