HP dc5700 manual Basic Troubleshooting

Page 25

Table 1 Solving General Problems (continued)

Computer will not respond to USB keyboard or mouse.

Cause

Solution

 

 

 

CAUTION: When attempting to resume from

 

standby mode, do not hold down the power button

 

for more than four seconds. Otherwise, the

 

computer will shut down and you will lose any

 

unsaved data.

 

 

System has locked up.

Restart computer.

 

 

Computer date and time display is incorrect.

Cause

Solution

 

 

RTC (real-time clock) battery may need to be replaced.

NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery.

First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

Cursor will not move using the arrow keys on the keypad.

Cause

Solution

 

 

The Num Lock key may be on.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.

There is no sound or sound volume is too low.

Cause

Solution

 

 

System volume may be set low or muted.

1.Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).

2.Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.

3.Use the system volume control available in the operating system to make sure the

ENWW

Basic Troubleshooting 17

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Contents Page Page Quick Setup & Getting Started Page About This Book Accessing User Guides and HP Insight DiagnosticsAbout This Book Table of contents Enww Installing the Operating System Installing and Customizing the SoftwareDownloading Microsoft Windows Updates Customizing the Monitor Display Installing or Upgrading Device DriversProtecting the Software HP Backup and Recovery ManagerHP Insight Diagnostics Accessing HP Insight Diagnostics Survey Tab Test Tab Select the Test Mode Interactive or UnattendedLog Tab Status TabHelp Tab Saving and Printing Information in HP Insight DiagnosticsTurning Off the Computer Downloading the Latest Version of HP Insight DiagnosticsFinding More Information Before You Call for Technical Support Accessing the User GuidesBefore You Call for Technical Support Helpful Hints Helpful Hints Solving General Problems Basic TroubleshootingBasic Troubleshooting Cannot remove computer cover or access panel Cause Solution Lower the display resolution for the current Solving Hardware Installation Problems Solving Hardware Installation Problems Computer will not start Cause Solution Once bad card is identified, remove
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dc5700 specifications

The HP dc5700 is a versatile business desktop designed to meet the needs of various professional environments. Aimed at small to medium-sized enterprises, the dc5700 is known for its solid performance, reliability, and expandability, making it a suitable choice for users who require a robust system.

One of the standout features of the dc5700 is its Intel Core 2 Duo processor options, which deliver efficient multitasking capabilities and impressive performance for everyday applications. Users can choose from various configurations, allowing them to tailor the machine to their specific requirements. The availability of multiple processor options ensures that the dc5700 can handle demanding applications while maintaining smooth operation.

In terms of memory, the dc5700 supports up to 8GB of DDR2 RAM, providing ample capacity for running multiple applications simultaneously without significant slowdowns. The system's memory can be easily upgraded, thanks to the accessible design, which appeals to businesses looking for long-term usability and performance enhancements.

Storage is another area where the dc5700 shines. It offers a range of hard drive options, including SATA drives with capacities that can reach up to 500GB. This flexibility allows users to select a storage solution that aligns with their data requirements, whether they need faster access speeds or larger capacities for storing extensive databases.

The dc5700 also emphasizes connectivity, featuring multiple USB ports, Ethernet, and audio connections. This ensures compatibility with a wide array of peripherals and accessories, enabling users to create a well-integrated workspace. Additionally, the desktop includes an integrated Intel Graphics Media Accelerator, providing adequate visual performance for everyday tasks and multimedia playback.

Security features are also significant in the dc5700. It incorporates HP's trusted platform module, which enhances data protection through encryption and secure authentication, making it ideal for businesses that handle sensitive information.

Overall, the HP dc5700 combines performance, expandability, and reliability in a compact desktop format. Its powerful processor options, expandable memory and storage, and robust security features make it an excellent choice for professionals seeking a dependable workstation that can adapt to changing business needs. With the HP dc5700, users get a solid desktop solution that can effectively support their demanding workflows.
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