HP dc5700 manual Solving Hardware Installation Problems

Page 29

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Table 2 Solving Hardware Installation Problems

A new device is not recognized as part of the system.

Cause

Solution

 

 

Device is not seated or connected properly.

Ensure that the device is properly and securely connected and that pins in the connector are not bent down.

Cable(s) of new external device are loose or power

Ensure that all cables are properly and securely

cables are unplugged.

connected and that pins in the cable or connector

 

are not bent down.

 

 

Power switch of new external device is not turned

Turn off the computer, turn on the external device,

on.

then turn on the computer to integrate the device

 

with the computer system.

 

 

When the system advised you of changes to the

Reboot the computer and follow the instructions for

configuration, you did not accept them.

accepting the changes.

 

 

A plug and play board may not automatically

Use Windows Device Manager to deselect the

configure when added if the default configuration

automatic settings for the board and choose a

conflicts with other devices.

basic configuration that does not cause a resource

 

conflict. You can also use Computer Setup to

 

reconfigure or disable devices to resolve the

 

resource conflict.

USB ports on the computer are disabled in Computer Setup.

Enter Computer Setup (F10) and enable the USB ports.

ENWW

Basic Troubleshooting 21

Image 29 Contents
Page Page Quick Setup & Getting Started Page About This Book Accessing User Guides and HP Insight DiagnosticsAbout This Book Table of contents Enww Downloading Microsoft Windows Updates Installing and Customizing the SoftwareInstalling the Operating System Customizing the Monitor Display Installing or Upgrading Device DriversProtecting the Software HP Backup and Recovery ManagerHP Insight Diagnostics Accessing HP Insight Diagnostics Survey Tab Test Tab Select the Test Mode Interactive or UnattendedLog Tab Status TabHelp Tab Saving and Printing Information in HP Insight DiagnosticsTurning Off the Computer Downloading the Latest Version of HP Insight DiagnosticsFinding More Information Before You Call for Technical Support Accessing the User GuidesBefore You Call for Technical Support Helpful Hints Helpful Hints Solving General Problems Basic Troubleshooting Basic Troubleshooting Cannot remove computer cover or access panel Cause Solution Lower the display resolution for the current Solving Hardware Installation Problems Solving Hardware Installation Problems Computer will not start Cause Solution Once bad card is identified, remove
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