HP CQ1569, LV1561WS, LV1561w manual Troubleshooting, Solving Common Problems

Page 23

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Power LED is not on.

Monitor is not turned on or plugged in.

Be sure to press the power button to turn on the monitor and that the power cord is properly connected to a grounded power outlet and to the monitor.

No Plug & Play.

Computer is not Plug & Play

In order for the Plug & Play feature of the monitor to

 

compatible.

work, you need a Plug & Play compatible computer

 

 

& video card. Check with your computer

 

 

manufacturer. Also check the monitor's video cable

 

 

and make sure none of the pins are bent

 

 

Make sure the HP monitor driver is installed (HP

 

 

monitor drivers are available at http://www.hp.com

 

 

or on the monitor CD if one is provided).

 

 

 

Picture is fuzzy and has ghosting

Screen image may need

Adjust the contrast and brightness controls. Make

shadowing problem.

adjusting.

sure you are not using an extension cable or switch

 

 

box. HP recommends plugging the monitor directly

 

 

into the video card output connector on the back of

 

 

the computer.

 

 

 

Picture bounces, flickers or wave

Electrical interference.

Move electrical devices that may cause electrical

pattern is present in the picture.

 

interference as far away from the monitor as

 

 

possible.

 

 

Use the maximum refresh rate your monitor is

 

 

capable of at the resolution your are using.

 

 

 

Monitor is stuck in active off-mode.

An external device connected

Check the following:

 

to the monitor may be loose or

The computer power switch should be in the on

 

not connected.

 

 

position.

 

 

The computer video card should be snugly

 

 

seated in its slot.

 

 

Make sure the monitor's video cable is properly

 

 

connected to the computer.

 

 

Inspect the monitor's video cable and make

 

 

sure none of the pins are bent.

 

 

Make sure the computer is operational by

 

 

pressing the Caps Lock key on the keyboard

 

 

 

ENWW

Solving Common Problems 17

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Contents HP LV1561w, LV1561ws, and CQ1569 LCD Monitors Page About This Guide Iv About This Guide Table of contents Appendix D LCD Monitor Quality and Pixel Policy HP LCD Monitors Product FeaturesImportant Safety Information Safety and Maintenance GuidelinesShipping the Monitor Maintenance GuidelinesCleaning the Monitor Installing the Monitor Base Setting Up the MonitorComponent Function Identifying Rear ComponentsConnecting the Cables Mounting the Monitor 4Removing the Monitor Base Setting Up the Monitor Locating the Rating Labels Downloading from the Worldwide Web Installing the DriverInstalling from the CD Operating the MonitorFront Panel Controls Setting the Optimal ResolutionAdjusting the Monitor Settings OSD Menu OSD Menu Selections2OSD Menu Using the Auto-Adjustment Function Using the Auto-Adjustment Pattern Software Select Models Solving Common Problems TroubleshootingLocating the Rating Labels Using the Worldwide Web Preparing to Call Technical SupportTable B-1HP 15.6 LCD Monitors Technical SpecificationsEntering User Modes Recognizing Preset Display ResolutionsEnergy Saver Feature Plug & Play DDC2B Feature Cables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsEuropean Union Regulatory Notice Canadian NoticeAvis Canadien German Ergonomics Notice Japanese Notice Korean Notice Power Cord Set RequirementsJapanese Power Cord Requirements Chemical Substances Product Environmental NoticesEnergy Star Compliance Materials DisposalRestriction of Hazardous Substances RoHS LCD Monitor Quality and Pixel Policy