HP LV1561WS, LV1561w, CQ1569 manual Using the Worldwide Web Preparing to Call Technical Support

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Problem

Possible Cause

Solution

while observing the Caps Lock LED. The LED should either turn on or off after pressing the Caps Lock key.

Missing one of the primary colors (Red, Green, or Blue).

The video cable or video card is not properly connected.

Inspect the monitor's video cable and make sure that none of the pins are bent.

Make sure the monitor's video cable is properly connected to the computer.

Screen image is not centered or sized

Position may need adjustment.

Adjust the Horizontal Position and Vertical Position

properly.

 

from the OSD menu or press the Auto/OK button on

 

 

the front panel to adjust the screen image.

 

 

 

Picture has color defects (white does

Color needs adjusting.

Adjust RGB color or select Custom Color from the

not look white).

 

OSD menu.

 

 

 

Horizontal or vertical disturbances on

Screen image needs

Turn off the system using the operating system’s

the screen.

adjustment.

Shut Down mode. Turn on the system, then adjust

 

 

the monitor’s Clock and Clock Phase from the OSD

 

 

menu or press the Auto/OK button on the front panel

 

 

to adjust the screen image.

 

 

 

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

Monitor model number

Monitor serial number

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Name and version of the hardware and software you are using

Locating the Rating Labels

The rating labels on the monitor provide the spare part number, product number, and serial number. You may need these numbers when contacting HP about the monitor model.

The rating labels are located on the back of the monitor.

18 Appendix A Troubleshooting

ENWW

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Contents HP LV1561w, LV1561ws, and CQ1569 LCD Monitors Page About This Guide Iv About This Guide Table of contents Appendix D LCD Monitor Quality and Pixel Policy Product Features HP LCD MonitorsSafety and Maintenance Guidelines Important Safety InformationMaintenance Guidelines Cleaning the MonitorShipping the Monitor Setting Up the Monitor Installing the Monitor BaseIdentifying Rear Components Component FunctionConnecting the Cables Mounting the Monitor 4Removing the Monitor Base Setting Up the Monitor Locating the Rating Labels Installing the Driver Installing from the CDOperating the Monitor Downloading from the Worldwide WebSetting the Optimal Resolution Front Panel ControlsAdjusting the Monitor Settings OSD Menu Selections OSD Menu2OSD Menu Using the Auto-Adjustment Function Using the Auto-Adjustment Pattern Software Select Models Troubleshooting Solving Common ProblemsUsing the Worldwide Web Preparing to Call Technical Support Locating the Rating LabelsTechnical Specifications Table B-1HP 15.6 LCD MonitorsRecognizing Preset Display Resolutions Energy Saver FeatureEntering User Modes Plug & Play DDC2B Feature Agency Regulatory Notices Federal Communications Commission NoticeModifications CablesCanadian Notice Avis CanadienEuropean Union Regulatory Notice Japanese Notice Korean Notice Power Cord Set Requirements Japanese Power Cord RequirementsGerman Ergonomics Notice Product Environmental Notices Energy Star ComplianceMaterials Disposal Chemical SubstancesRestriction of Hazardous Substances RoHS LCD Monitor Quality and Pixel Policy