HP Smart Array P411 8-port SAS RAID Controller 572531-B21 Server hardware, Year HP Support Plus

QuickSpecs

HP Smart Array P411 Controller

Service and Support

Optional HP Care Pack Services that will enhance your HP product experience

Optional Services	3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour
	As an alternative to our recommended support level, for customers who need committed call-to-repair for
	server hardware.
	Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the
	system to help return the hardware to operating condition within 6 or 24 hours of the initial service
	request to the HP Global Solution Center.
	http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf

3-Year HP Support Plus 24

As an alternative to our recommended support level, for customers who need access to responsive 24x7 hardware and software support plus software updates on HP and selected third party products:

For a higher return on your server and storage technology, our 3-year combined reactive support service delivers integrated onsite hardware/software support services available 24x7x365, including access to HP technical resources, 4-hour response onsite hardware support and software updates.

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE

	HP Proactive Select Service
	Customer needs on demand access to consulting, technical proactive services and education courses
	Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
	Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
	12 months.
	http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN
eSupport	HP eSupport is a portfolio of technology-based services that assist you with managing your business
	environment - from the desktop to the data center.
	Support Portal
	The HP support portal provides one-stop access to the information, tools and services you need to
	manage the daily operations of your IT environment.
	Features include:

Access to self-solve tools (including search technical knowledge base)

Efficient logging and tracking of support cases

Collaboration with other business and IT professionals

Download of patches and drivers

Access to diagnostic tools

Proactive notification of relevant information

Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit: http://www.hp.com/support

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