HP 510 manual Troubleshooting resources

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4

Troubleshooting

Troubleshooting resources

If you experience computer problems, perform the following troubleshooting steps:

1.Refer to “Quick troubleshooting,” the next section in this chapter.

2.Access additional information about the computer and Web site links through the Help and Support Center. Select Start > Help and Support.

✎Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.

3.Contact Customer Care for further assistance.

Getting Started

4–1

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Contents Getting Started Page Contents Troubleshooting Index Page Identifying required hardware First-time setupComponent Refer to Appendix B, Backup and recovery, for instructions Setting up the computerInsert the battery Connect the computer to external power Turn on the computer First-time setup Create recovery discs recommended Set up the softwareQuick tour Top components Front components Right components Left componentsNext steps Protecting the computerProtecting the computer from viruses Protecting the computer from power surges Protecting your system filesProtecting your privacy Using the computer safely Next steps Connecting to a computer network Installing additional hardware and software Identifying and installing hardwareLocating and installing software Select Start All Programs Software Setup Updating the software installed on the computerTurning off the computer correctly Finding the user guidesTroubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Computer is turned on but not responding Software is functioning abnormallyComputer is unusually warm An external device is not working Home wireless network connection is not workingHelp and Support Center Screen, select Start Help and Support My HP Computer Contacting Customer CareChoosing an ISP Connect to the Internet from your homeChoosing the type of Internet connection Using the New Connection WizardConnect to the Internet from your home Page Backup and recovery Safeguarding your dataBacking up the system Click Next Follow the on-screen instructions Backing up specific files or foldersBacking up the entire hard drive Backing up modifications made to the system Scheduling backups Recovering the systemHP Backup and Recovery Manager performs these tasks Creating recovery discs highly recommendedClick Next Performing a recovery from the recovery discs Performing a recoveryInitiating a recovery from the hard drive recovery partition Page Operating environment SpecificationsRated input power Index Index Regulatory, Safety and Environmental Notices

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