Contents
Installing additional hardware and software . . . . . . . . . . 3–6Identifying and installing hardware. . . . . . . . . . . . . . 3–6 Locating and installing software . . . . . . . . . . . . . . . . 3–6Updating the software installed on the computer. . . . . . . 3–7Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8Turning off the computer correctly . . . . . . . . . . . . . . . . . 3–8
4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 4–1Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2The computer is unable to start up. . . . . . . . . . . . . . . 4–2The computer screen is blank . . . . . . . . . . . . . . . . . . 4–3Software is functioning abnormally . . . . . . . . . . . . . 4–4The computer is turned on but not responding . . . . . 4–4 The computer is unusually warm. . . . . . . . . . . . . . . . 4–5An external device is not working. . . . . . . . . . . . . . . 4–6
The home wireless network connection is not
working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 4–7Contacting Customer Care . . . . . . . . . . . . . . . . . . . . . . . . 4–8
A Connect to the Internet from your home
Choosing an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1Using the New Connection Wizard . . . . . . . . . . . . . . A–2Choosing the type of Internet connection . . . . . . . . . . . . A–2
B Backup and recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Backing up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Backing up specific files or folders . . . . . . . . . . . . . . B–2 Backing up the entire hard drive . . . . . . . . . . . . . . . . B–3 Backing up modifications made to the system . . . . . B–4 Scheduling backups . . . . . . . . . . . . . . . . . . . . . . . . . . B–5