HP 510 manual Help and Support Center

Page 33

Troubleshooting

■ Be sure that the wireless router (access point) is properly connected to its power adapter and the cable modem, and the lights are on.

■ Disconnect and then reconnect all cables, and turn the power off and then back on.

✎For information on setting up a home wireless network connection, visit http://www.hp.com/go/techcenter/wireless

(English only).

✎For information on connecting to a WWAN, refer to the

HP Broadband Wireless Getting Started document, included with the computer.

Help and Support Center

If the preceding questions and solutions did not address your problem, access the Help and Support Center by selecting Start > Help and Support. The Help and Support Center provides the following assistance:

■ Information about the computer, such as model and serial number, installed software, hardware components, and specifications

■ Answers to questions about using the computer

■ Product information to help you learn to use the computer and operating system features

■ Updates for the operating system, device drivers, and software provided on the computer

■ Checkups for computer functionality

■ Automated and interactive troubleshooting, repair solutions, and system recovery procedures

■ Links to community forums of IT experts

Getting Started

4–7

Image 33

Contents Getting Started Page Contents Troubleshooting Index Page Identifying required hardware First-time setupComponent Refer to Appendix B, Backup and recovery, for instructions Setting up the computerInsert the battery Connect the computer to external power Turn on the computer First-time setup Create recovery discs recommended Set up the softwareQuick tour Top components Front components Right components Left componentsNext steps Protecting the computerProtecting the computer from viruses Protecting the computer from power surges Protecting your system filesProtecting your privacy Using the computer safely Next steps Connecting to a computer network Installing additional hardware and software Identifying and installing hardwareLocating and installing software Select Start All Programs Software Setup Updating the software installed on the computerTurning off the computer correctly Finding the user guidesTroubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Computer is turned on but not responding Software is functioning abnormallyComputer is unusually warm An external device is not working Home wireless network connection is not workingHelp and Support Center Screen, select Start Help and Support My HP Computer Contacting Customer CareChoosing an ISP Connect to the Internet from your homeChoosing the type of Internet connection Using the New Connection WizardConnect to the Internet from your home Page Backup and recovery Safeguarding your dataBacking up the system Click Next Follow the on-screen instructions Backing up specific files or foldersBacking up the entire hard drive Backing up modifications made to the system Scheduling backups Recovering the systemHP Backup and Recovery Manager performs these tasks Creating recovery discs highly recommendedClick Next Performing a recovery from the recovery discs Performing a recoveryInitiating a recovery from the hard drive recovery partition Page Operating environment SpecificationsRated input power Index Index Regulatory, Safety and Environmental Notices

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