HP 410 Copier manual Troubleshooting help, Hp digital copier troubleshooting tips

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troubleshooting help

This chapter provides tips for solving problems and improving the quality of your copying. If you cannot find your problem here, see the Troubleshooting chapter in the HP Digital Copier Printer 410 Printing Guide.

hp digital copier troubleshooting tips

print a self-test report for diagnostic troubleshooting

The self-test report provides detailed information concerning the status of the print cartridges.

Print a self-test report when you:

•Encounter print quality problems

•Want to view information about print cartridges

•Want to see the printer serial number

•Plan to call HP Services and Support (if possible)

to print a self-test report from your front-panel:

1Make sure you have paper loaded.

2Press the Menu button.

3Press 2, and then press 2.

The page that prints out provides information on the print cartridges.

Check the color bars for streaks or missing colors. Make sure cyan, magenta, yellow, violet, green, and red print. If colors are missing or streaked, you need to clean or replace the print cartridges.

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Contents Reference guide Hp digital Copier printerCopyright Hewlett-Packard Company Safety informationContents Index Front-panel features Feature PurposeGet started Hp digital printer copier menu functions FeatureHelp Description Get helpHp digital copier printer Load originals Load originals and load paperLoad originals on the glass Copy from the glassLoad originals in the automatic document feeder Load paperLoad originals and load paper Recommended papers Tips for loading other types of paper Papers to avoid when copyingSet the paper type Paper TipsRecommended paper type settings for copying Paper type Front-panel settingSet the paper size Use copying features Make copiesMake a copy Increase copy speed or quality Set the number of copiesReduce or enlarge a copy Make copies lighter or darker Change color intensityEnhance text sharpness and photo colors Perform special copy jobs Change settings for all copy tasksCopy a photo Enhance photo colorsFit a copy to Copy two originals on one Copy multiple copies of an original on oneShift image to increase the margin Prepare a color T-shirt transfer Make a poster` To stop copying, press Cancel on the front-panel Copy setup menu optionsFollowing options are available in the Copy Setup menu Stop copyingHp digital copier printer Clean the adf glass Clean the glassClean the document backing Maintain your hp digital copier PrinterClean the exterior Maintain the print cartridgesPrint a self-test report Use the print cartridge protector Handle print cartridgesReplace the print cartridges Align cartridges Set the power save time Clean the print cartridges Set the language and country/region Print a menu settings report Restore factory defaultsSet scroll speed Set the front-panel view angle2Print Report 3Maintenance Print report and maintenance menu optionsTroubleshooting help Hp digital copier troubleshooting tipsPrint a self-test report for diagnostic troubleshooting Paper problems Print cartridge problemsPaper jams Cause SolutionSeveral pages advance at once Paper does not feed from the paper tray Cause SolutionCopying problems Hp digital copier does not turn on Cause SolutionNothing happens when I try to copy Copies are too dark or too light Copies are faded or colors are dullColors are bleeding into each other Copies have horizontal smearsParts of the original do not appear or are cut off Blank page came out while copyingHp digital copier printer error messages Mechanism error Cause Solution Ink is drying Cause SolutionOut of paper Cause Solution Need print cartridge alignmentPaper size error Cause Solution Paper jam or misfeed in the scan path Cause SolutionPrint cartridge is stalled Wrong paper widthSupport services Support and warranty informationGet support and other information from the internet Hp customer supportCountry/region Hp technical support Prepare your unit for shipment Warranty information Express serviceHp distribution center Warranty upgrades Hewlett-packard limited global warranty statementReturning your hp digital copier printer for service Extent of limited warrantyLimitations of liability Limitations of warrantyLocal law Hp digital copier printer Technical information Copy specificationsTop Bottom Left Right Leading edge Trailing edge Letter 07 in .8 mm 46 in .7 mm 25 in .4 mm LegalPhysical specifications Power specificationsPaper sizes Type Size Environmental specifications Additional specificationsEnvironmental product stewardship program Regulatory information Doc statement / déclaration de conformité Canada Declaration of conformity Numerics IndexHp digital copier printer Page Page Page Page Order media Order suppliesOrder print cartridges Print cartridges Hp reorder numberQ1645-90103 Q1645-90103

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