HP 410 Copier manual Support and warranty information, Support services, Hp customer support

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support and warranty information

support services

This section explains the support services information provided by Hewlett- Packard.

If you are unable to find the answer you need in the printed or onscreen documentation, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the internet

If you have Internet access, you can get help from the following HP website:

http://www.hp.com/support

The Web site offers technical support, drivers, supplies, and ordering information.

hp customer support

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a.Your unit is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the input tray.

2Reset your unit:

a.Turn off the unit using the On button located on the unit’s front-panel.

b.Unplug the power cord from the back of the unit.

c.Plug the power cord back into the unit.

d.Turn on the unit using the On button.

3For more information, check the HP website at: http://www.hp.com/support

4If you are still experiencing problems and need to speak with an HP Customer Support Representative:

– Have your serial number and service ID ready.

To display your serial number, on the front-panel, press Enter and Start Copy, Black at the same time. The serial number appears in the front- panel display. To display the service ID, press Enter and Start Copy, Color at the same time.

–Print a Self-Test Report. See print a self-test report on page 22 for information on printing this report.

–Make a color copy.

–Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your unit when you call.

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Contents Reference guide Hp digital Copier printerCopyright Hewlett-Packard Company Safety informationContents Index Feature Purpose Front-panel featuresGet started Hp digital printer copier menu functions FeatureHelp Description Get helpHp digital copier printer Copy from the glass Load originals and load paperLoad originals Load originals on the glassLoad originals in the automatic document feeder Load paperLoad originals and load paper Recommended papers Paper Tips Papers to avoid when copyingTips for loading other types of paper Set the paper typePaper type Front-panel setting Recommended paper type settings for copyingSet the paper size Make copies Use copying featuresMake a copy Set the number of copies Increase copy speed or qualityReduce or enlarge a copy Change color intensity Make copies lighter or darkerEnhance text sharpness and photo colors Enhance photo colors Change settings for all copy tasksPerform special copy jobs Copy a photoFit a copy to Copy two originals on one Copy multiple copies of an original on oneShift image to increase the margin Prepare a color T-shirt transfer Make a posterStop copying Copy setup menu options` To stop copying, press Cancel on the front-panel Following options are available in the Copy Setup menuHp digital copier printer Maintain your hp digital copier Printer Clean the glassClean the adf glass Clean the document backingMaintain the print cartridges Clean the exteriorPrint a self-test report Use the print cartridge protector Handle print cartridgesReplace the print cartridges Align cartridges Clean the print cartridges Set the power save timeSet the language and country/region Set the front-panel view angle Restore factory defaultsPrint a menu settings report Set scroll speed2Print Report 3Maintenance Print report and maintenance menu optionsHp digital copier troubleshooting tips Troubleshooting helpPrint a self-test report for diagnostic troubleshooting Paper problems Print cartridge problemsPaper jams Cause SolutionSeveral pages advance at once Paper does not feed from the paper tray Cause SolutionHp digital copier does not turn on Cause Solution Copying problemsNothing happens when I try to copy Copies are too dark or too light Copies are faded or colors are dullBlank page came out while copying Copies have horizontal smearsColors are bleeding into each other Parts of the original do not appear or are cut off Hp digital copier printer error messages Need print cartridge alignment Ink is drying Cause SolutionMechanism error Cause Solution Out of paper Cause SolutionWrong paper width Paper jam or misfeed in the scan path Cause SolutionPaper size error Cause Solution Print cartridge is stalledHp customer support Support and warranty informationSupport services Get support and other information from the internetCountry/region Hp technical support Prepare your unit for shipment Express service Warranty informationHp distribution center Extent of limited warranty Hewlett-packard limited global warranty statementWarranty upgrades Returning your hp digital copier printer for serviceLimitations of liability Limitations of warrantyLocal law Hp digital copier printer Letter 07 in .8 mm 46 in .7 mm 25 in .4 mm Legal Copy specificationsTechnical information Top Bottom Left Right Leading edge Trailing edgePower specifications Physical specificationsPaper sizes Type Size Additional specifications Environmental specificationsEnvironmental product stewardship program Regulatory information Doc statement / déclaration de conformité Canada Declaration of conformity Numerics IndexHp digital copier printer Page Page Page Page Print cartridges Hp reorder number Order suppliesOrder media Order print cartridgesQ1645-90103 Q1645-90103

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