HP 40 SCSI manual HP Care Pack Services Availability Services, Product Numbers

Page 15

QuickSpecs

HP StorageWorks DAT Drives

Service and Support, HP Care Pack, and Warranty Information

 

 

HP Care Pack Services

1 yr

 

3 yr

 

4 yr

5 yr

 

 

 

Availability Services

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Next Day Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 4 Hr, 9x5 Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 4 Hr, 13x5 Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 4 Hr, 24x7 Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 6 HR Call-to-Repair Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP Software Support

 

E/C

 

E/C

 

C

C

 

 

 

HP Software Support 24x7

 

E/C

 

E/C

 

C

C

 

 

 

HP Support Plus

 

E/C

 

E/C

 

C

C

 

 

 

HP Support Plus 24

 

E/C

 

E/C

 

E/C

E/C

 

 

 

HP Proactive Essentials 9x5, 10 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 9x5, 25 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 9x5 Unlimited

NA

 

NA

 

NA

NA

 

 

 

HP Proactive Essentials 24x7, 25 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 24x7, 50 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 24x7 Unlimited

NA

 

NA

 

NA

NA

 

 

 

HP Proactive 24 Service*

 

E/C

 

E/C

 

NA

NA

 

 

 

HP Critical Service*

 

E/C

 

E/C

 

NA

NA

 

 

 

*NOTE: Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are

 

 

 

available on time & materials basis. (SW is supported separately per package).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Care Pack Service

Enterprise & Commercial Purchased Care Packs

 

 

 

 

 

 

 

Product Numbers

('A' stands for physical Care Pack, 'E' for electronic Care Pack)

 

 

 

 

 

 

 

For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Product Number

Product Description

 

 

 

 

 

 

 

 

 

U2090A/E

Tape Installation Hardware Installation Only

 

 

 

 

 

H3155A/E

Hardware, "3-year", "Next Business Day", "9x5", "on-site"*

 

 

 

 

H4616A/E

Hardware, "3-year", "4-hour", "13x5", "on-site"

 

 

 

 

 

U2068A/E

Hardware, "3-year", "4-hour", "24x7", "on-site"

 

 

 

 

 

U6358A/E

Hardware, "3-year", "6hr Call-to-Repair", "24x7", "on-site"

 

 

 

 

U9338A/E

Hardware, "4-year", "4-hour", "13x5", "on-site"

 

 

 

 

 

U9339A/E

Hardware, "4-year", "4-hour", "24x7", "on-site"

 

 

 

 

 

U9340A/E

Hardware, "5-year", "4-hour", "13x5", "on-site"

 

 

 

 

 

U9341A/E

Hardware, "5-year", "4-hour", "24x7", "on-site"

 

 

 

 

 

UA450PE

Hardware, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"

 

 

 

UA451PE

Hardware, "1-year", "4-hour", "13x5", "on-site", "Post Warranty"

 

 

 

 

UA452PE

Hardware, "1-year", "4-hour", "24x7", "on-site", "Post Warranty"

 

 

 

 

UA453PE

Hardware, "1-year", "6hr Call-to-Repair", "24x7", "on-site", Post Warranty"

 

 

 

 

 

 

 

 

 

 

 

 

DA - 11883 Worldwide — Version 15 — March 20, 2006

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Contents HP StorageWorks DAT 40 Scsi Tape Drive OverviewHP StorageWorks DAT 72 SCSI-3 Internal Tape Drive DAT 72 Scsi Tape DriveTransfer rate of 23 GB/hr assuming a 21 compression ratio Substances and available with SCSI-3 Ultra 160 interfaceDAT 40 USB Tape Drive Key FeaturesDAT 24 USB Tape Drive DAT 40 Scsi Tape DriveSupport Customer BenefitsDependable a long track record of proven reliability DisasterDDS Technology Product HighlightsQuickSpecs Automated Head Cleaning/IntelligentCleaning Proven ReliabilityCompression USB 2.0 InterfaceOptions Scsi Hot-Plug Offline Hot-SwapTechnology Rack-Mount TapeHP DDS Media Backup and complete peace of mindUSB drives CompatibilityWith Scsi drives WithService and Support, HP Care Pack, and Warranty Information Recommended Services Recommends Years 24 x 7 Hardware SupportServices Service AvailableStands for physical Care Pack, E for electronic Care Pack HP Care Pack Services Availability ServicesHP Care Pack Service Product NumbersFor DAT 24 USB only Product Number Product Description Support Portal ESupportHP Education Services Additional ServicesInformation Kit Contents DAT 72 Scsi Internal DAT 40 USB InternalDAT 40 USB External HP StorageWorks DAT 72 Tape Drives Model DescriptionDAT 72 USB External DAT 72 USB InternalServers Controllers for AlphaServersOptions Host Bus Adapters and Controllers for ProLiant ServersCable Kits Rack-Mount OptionsTechnical Specifications Native Data Access TimeShipping Hot-Plug CapacityRecommended media Uncorrected Error RateError ReliabilityPower consumption Scsi ConnectorUSB Connector Power Specifications DAT Power RequirementsTape Activity Signal Drive LED IndicatorsTape Ready Signal Tape Loading Signal
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