ESupport, Support Portal | HP 40 SCSI specification

For DAT 24 USB only
Product Number	Product Description	DAT24 USB	DAT24 USB
		Band
HA113A1	Tape Installation Hardware Installation	N/A	596
	Only
HA101A3	Hardware, "3-year", "next-day", "13x5",	80B	N/A
	"on-site"
HA103A3	Hardware, "3-year", "4-hour", "13x5",	80B	N/A
	"on-site"
HA104A3	Hardware, "3-year", "4-hour", "24x7",	80B	N/A
	"on-site"
HA105A3	Hardware, "3-year", "6hr Call-to-	80B	N/A
	Repair", "24x7", "on-site"*
HA106A3	SW, "3-year", "Phone-in", "9x5"	N/A	N/A
HA107A3	SW, "3-year", "Phone-in", "24x7"	N/A	N/A
HA109A3	Hardware Only, Support Plus, "3-year",	80B	N/A
	"13x5"
HA110A3	Hardware Only, Support Plus 24, "3-	80B	N/A
	year", "24x7"
HA111A3	Hardware Only, Proactive 24, "3-year",	80B	N/A
	"24x7"*
HA112A3	Hardware Only, Critical Service, "3-	80B	N/A
	year", "24x7"*

	NOTE:
	*Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available
	on time & materials basis. (SW is supported separately per package).
	The Care Pack information quoted above relates to 3 year offerings only, 1yr / 4yr & 5yr packs are
	available for each offering (replace A3 with A1, A4 or A5).

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DA - 11883 Worldwide — Version 15 — March 20, 2006

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