chapter 5
5Contact the HP Customer Care Center for support by phone. Please consult the following website to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HP’s continuing efforts to improve phone support information services, we advise you to check the HP website on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the above options, call HP while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information:
–the scanner’s model number (located on the scanner’s lid)
–the scanner’s serial number (located on the bottom of the scanner)
–the computer’s operating system
–the version of the scanner software (located on the scanner’s CD label)
–messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without notice.
Telephone support is free from the date of purchase for the period specified unless otherwise noted.
Locations | Free phone support period |
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Africa | 30 days |
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Asia Pacific | 1 year |
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Canada | 90 days |
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Europe | 1 year |
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Latin America | 90 days |
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Middle East | 30 days |
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United States | 90 days |
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phone support in the United States
Support is available both during and after the warranty period.
Within the period of your warranty, telephone support is provided free of charge. Call (208)
U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support may change without notice).
After the warranty period, call (208)
21 | hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners |