United States Stove C9740N, G9740L, A9740N Troubleshooting, Observed Problem Possible Cause Remedy

Page 19

TROUBLESHOOTING

WARNING

Turn off and let cool before servicing. Only a qualified service person should service and repair heater.

NOTE: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

 

REMEDY

 

Ignitor electrode positioned wrong

Replace

ignitor.

 

Ignitor electrode is broken

Replace

ignitor.

 

Ignitor electrode not connected to ignitor

Reconnect ignitor cable.

 

cable.

 

 

When ignitor button is pressed, there is no

Ignitor cable pinched or wet keep ignitor

Free ignitor cable if pinched by any metal

spark at ODS/Pilot.

cable dry.

or tubing.

 

 

Broken ignitor cable

Replace ignitor cable.

 

Bad piezo ignitor

Replace piezo ignitor.

 

 

 

 

Appliance burning vapors from paint, hair

Ventilate room. Stop using odor-causing

Appliance produces unwanted odors.

spray, glues, etc.

products while heater is running.

 

Gas leak.

Locate and correct all leaks.

 

 

 

 

Not enough fresh air is available for ODS/

Open window and/or door ventilation

Appliance shuts off in use.

Pilot to operate.

 

 

 

 

 

 

Low line pressure.

Contact local gas company.

 

 

 

Gas odor even when control knob is in

ODS/Pilot is partially clogged.

Clean ODS/Pilot.

OFF position.

Gas leak.

Locate and correct all leaks.

 

 

 

 

 

Control valve defective. Gas supply turned

Replace control valve.

 

off or manual shutoff valve closed.

Turn on gas supply or open manual shutoff

 

 

valve.

 

When ignitor button is pressed, there is

Control knob not in PILOT position.

Turn control knob while in PILOT position.

spark at ODS/Pilot, but no ignition.

Control knob not pressed in while in Pilot

Press in control knob while in PILOT posi-

 

 

position

tion.

 

 

Air in gas lines when installed.

Continue holding down control knob. Re-

 

 

peat igniting operation until air is removed

 

ODS/Pilot is clogged.

Replace ODS/pilot assembly or get is

 

 

serviced

 

 

 

 

ODS/Pilot lights, but flame goes out when

Gas regulator setting is not correct.

Replace gas regulator.

Control knob not fully pressed in.

Press in control knob fully.

control knob is released.

 

 

 

 

Control knob not pressed in long enough.

After ODS/pilot lights, keep control knob

 

 

pressed in 30 seconds.

 

Manual shutoff valve not fully open.

Fully open manual shutoff valve.

 

 

 

 

19

Image 19
Contents United States Stove Company Table of Contents Explosion or carbon monoxide poisoning Important Safety InformationFeatures Product FeaturesContents Adequate Combustion and Ventilation AIR Items Required for InstallationItems Required for Installation CodesMinimum Clearances InstallationGas Connection GAS ConnectionRear View of 9740 Vent-Free Gas Heater GAS Pressure CheckLOG Positioning LOG AssemblyProper Installation Sequence Removing Front ScreenWhat to do if YOU Smell GAS For Your Safety Read Before LightingFor Your Safety Operating InstructionsTurn OFF GAS to Appliance Lighting InstructionsChecking Flame Appearance Match Lighting InstructionsPilot Flame Flame Appearance Cleaning / ServicingFlames Heater Assembly Replacement Parts KEY Description QTY Parts List for Heater AssemblyBurner & LOG Assembly Parts List for GAS LOG Assembly Observed Problem Possible Cause Remedy TroubleshootingTroubleshooting Optional F40 Blower KIT Page Limited Warranty Policy United States Stove Company HOW to Order Repair Parts or Options