HP C4600, C4680 manual Solution 3 Replace the print cartridge, Incompatible print cartridges

Page 112

Chapter 10

If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

•If the end of warranty date has been reached, purchase a new print cartridge.

•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

“Cartridge warranty information” on page 43

Cause: The print cartridge was damaged.

Incompatible print cartridges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the print cartridge

•Solution 2: Contact HP support for service

Solution 1: Check the print cartridge

Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.

If it appears that you are using the correct print cartridges, proceed to the next solution.

For more information, see:

“Replace the cartridges” on page 40

Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.

110 Solve a problem

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Contents HP Photosmart C4600 series Page Contents Contents HP Photosmart C4600 series Help HP Photosmart C4600 series Help Get to know the HP Photosmart Printer partsControl panel features Control panel featuresPaper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing HP Photo Value PackHP Brochure Paper or HP Superior Inkjet Paper HP Premium Presentation Paper or HP Professional PaperHP Printing Paper HP Office PaperHP Iron-On Transfers HP Premium Inkjet Transparency FilmLoad media Load small-size paper a. Lower paper trayLoad full-size paper Information on paper Related topicsPrint documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a borderless image To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paperPrint photo on full-size paper a. Load paper Insert memory Print passport photos a. Load paper Print envelopes Print on specialty mediaTo print a group of addresses on labels or envelopes To reverse an image for iron-on transfersPrint a Web To print on transparenciesTo print in Maximum dpi mode Print using Maximum dpiTo print a Web To view the print resolution View the print resolutionPrinting shortcuts Set the default print settings To change the default print settingsTo create a printing shortcut Click the Printing Shortcuts tabPrint Scan to a computer ScanTo scan to a computer Scan to a memory card To save a scan to a memory cardStart scan Press button next to Scan to Memory Card Scan Copy Copy text or mixed documentsCopy text or mixed documents Black and White copy a. Load paperCopy Color copy Change the copy settings To set the paper size from the control panelTo set the copy size from the control panel To set the number of copies from the control panelReprint photos To reprint an original photoRelated topics Save photos To save photosSave photos Work with cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabReplace the cartridges To replace the cartridgesReplace the cartridges Ink-backup mode output Ink-backup modeOrder ink supplies Cartridge warranty information Exit ink-backup modeWork with cartridges Solve a problem If you have a problem, follow these stepsHP support Support processPhone support period Placing a call Support phone numbers$UJHQWLQD Uninstall and reinstall the software Additional warranty optionsTo uninstall and reinstall the software After the phone support periodSetup troubleshooting Troubleshooting common setup issuesSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solve a problem To start the installation from a Windows computer Received a message that an Unknown Error has occurredTo uninstall the software and reset the product To uninstall the software completelySolve a problem To run the Disk Cleanup utility More information about the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message againTo retry the USB connection Red X appears on the USB connect promptRegistration screen does not appear Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeSolution 5 Check the print settings Solution 6 Clean or replace the print catridgesSolution 2 Check the paper type Solution 1 Check the print settingsInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print cartridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Solution 5 Check the print catridgesPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Ink streaks on the back of the paperSolution 2 Align the print cartridges Print troubleshooting Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Envelopes print incorrectlyProduct prints meaningless characters Margins are not printing as expectedSolution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 3 Check the print cartridge Solution 2 Load paper in the input trayBlank page came out while printing Memory card troubleshooting My memory card no longer works in my digital cameraSolution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly On button is blinkingSolution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardPhotos on the memory card do not transfer to my computer Solution 1 Install the product software To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerNothing happens when I try to copy Copy troubleshootingSolution 1 Turn on the product Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jamResize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copyParts of the original do not appear or are cut off Solution 3 Wipe the glass and the back of the document lid Printout is blankScan troubleshooting Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidSolution 3 Select the correct OCR language Text is incorrect or missingProduct messages ErrorsDoor open Solution 1 Install the HP Photosmart Software Firmware revision mismatchMemory is full Scanner failureSolution 2 Turn on the product File messages Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraFile not found Invalid file nameSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error General user messagesMemory card error Solution 1 Remove all but one memory cardSolution 2 Push the memory card all the way forward Card access errorCard is inserted incorrectly Use only one card at a timeCard is damaged Power and connection messages Paper messagesLow on ink Print cartridge messagesNeed alignment or alignment failed Solve a problem Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contactsCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridgesSolve a problem Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts To clean the print cartridge contacts Cause The print cartridge contacts needed to be cleaned Solution 1 Check the print cartridge Solution 3 Replace the print cartridgeIncompatible print cartridges Print cartridge is not intended for use in this product Solution 2 Contact HP support for servicePrint cartridges in wrong slot Solve a problem Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean General printer error Previously used genuine HP cartridge installedOriginal HP ink has been depleted Solve a problem Stop the current job To stop a print job from the productStop the current job Technical information Hewlett-Packard Company noticesType Paper weight Paper tray Material safety data sheets Eco-TipsPaper use PlasticsPower consumption HP inkjet supplies recycling programChemical Substances ItalianoToxic and hazardous substance table Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany HP Photosmart C4600 series declaration of conformity Declaration of ConformityTechnical information Symbols/Numerics Index134
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C4680, C4600 specifications

The HP C4600 and C4680 printers are versatile and efficient all-in-one inkjet devices that cater to both home and office needs. Renowned for their multifunctionality, these printers provide capabilities such as printing, scanning, and copying, thereby eliminating the need for multiple devices and saving valuable space.

Both models are characterized by their compact and sleek design, making them suitable for various environments. The C4600 is geared towards users seeking reliable performance in a compact package, while the C4680 builds on this foundation with added features and enhanced functionality. One of the key aspects of these printers is their user-friendly interface, which typically includes a straightforward control panel for easy navigation and management of print jobs.

The printing technology employed in the HP C4600 and C4680 models utilizes thermal inkjet technology, ensuring sharp, vibrant prints with accurate color reproduction. Users can expect high-quality documents with resolutions reaching up to 4800 x 1200 optimized dpi. This level of detail makes these printers suitable for both text documents and color images, allowing for professional-quality output.

In terms of speed, both models are competitive within their class, with the C4680 often exhibiting faster print rates compared to the C4600. The C4600 can typically produce about 30 pages per minute for black and white prints, while the C4680's speed can be slightly higher for color and monochrome documents.

Connectivity is another area where these printers shine. They support USB connections for direct printing from computers, but many users appreciate the wireless capabilities of the C4680, which allows for seamless printing from smartphones and tablets. This wireless technology enables easy access to printing tasks from anywhere within the home or office, enhancing productivity.

One notable characteristic is the energy efficiency of both models, which is in line with HP’s commitment to environmentally-friendly practices. They often feature energy-saving modes that automatically reduce power consumption during idle times, contributing to lower energy bills and a smaller carbon footprint.

In summary, the HP C4600 and C4680 printers combine functionality, ease of use, and quality, making them excellent choices for users looking for reliable all-in-one solutions. With their robust printing technologies, user-friendly features, and connectivity options, they cater well to diverse printing needs while ensuring excellent output quality and efficiency.
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