HP C4680, C4600 manual Solution 2 Contact HP support for service, Print cartridges in wrong slot

Page 113

Solution 2: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: The print cartridges were not intended for use in this product.

Print cartridge is not intended for use in this product

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was not intended for use in this product.

Print cartridges in wrong slot

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1.Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

Solve a problem

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Contents HP Photosmart C4600 series Page Contents Contents HP Photosmart C4600 series Help HP Photosmart C4600 series Help Printer parts Get to know the HP PhotosmartControl panel features Control panel featuresRecommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperHP Photo Value Pack Recommended papers for printingHP Brochure Paper or HP Superior Inkjet Paper HP Premium Presentation Paper or HP Professional PaperHP Office Paper HP Printing PaperHP Iron-On Transfers HP Premium Inkjet Transparency FilmLoad small-size paper a. Lower paper tray Load mediaLoad full-size paper Related topics Information on paperTo print from a software application PrintPrint documents To print a borderless image Print photosPrint photos saved on your computer To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photo on small-size paper a. Load paper Print photos from a memory cardPrint photo on full-size paper a. Load paper Insert memory Print passport photos a. Load paper Print on specialty media Print envelopesTo print a group of addresses on labels or envelopes To reverse an image for iron-on transfersTo print on transparencies Print a WebTo print a Web Print using Maximum dpiTo print in Maximum dpi mode Printing shortcuts View the print resolutionTo view the print resolution To change the default print settings Set the default print settingsTo create a printing shortcut Click the Printing Shortcuts tabPrint To scan to a computer ScanScan to a computer To save a scan to a memory card Scan to a memory cardStart scan Press button next to Scan to Memory Card Scan Copy text or mixed documents CopyCopy text or mixed documents Black and White copy a. Load paperCopy Color copy To set the paper size from the control panel Change the copy settingsTo set the copy size from the control panel To set the number of copies from the control panelTo reprint an original photo Reprint photosRelated topics To save photos Save photosSave photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the cartridges Replace the cartridgesReplace the cartridges Order ink supplies Ink-backup modeInk-backup mode output Exit ink-backup mode Cartridge warranty informationWork with cartridges If you have a problem, follow these steps Solve a problemHP support Support processSupport phone numbers Phone support period Placing a call$UJHQWLQD Additional warranty options Uninstall and reinstall the softwareTo uninstall and reinstall the software After the phone support periodTroubleshooting common setup issues Setup troubleshootingProduct will not turn on SolutionSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solve a problem Received a message that an Unknown Error has occurred To start the installation from a Windows computerTo uninstall the software and reset the product To uninstall the software completelySolve a problem More information about the Disk Cleanup utility To run the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message againRegistration screen does not appear Red X appears on the USB connect promptTo retry the USB connection Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 6 Clean or replace the print catridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Replace the print cartridge Solution 4 Check the print catridgesSolution 2 Use a higher print quality setting Solution 1 Check the paper typePrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 6 Replace the print cartridge Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print cartridges Printouts are faded or have dull colors Solution 5 Check the print catridges Solution 4 Clean the glassPrintouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperSolution 1 Use TrueType or OpenType fonts Ink streaks on the back of the paperSolution 2 Align the print cartridges Solution 1 Load the stack of envelopes correctly Print troubleshootingSolution 2 Check the envelope type Envelopes print incorrectlyMargins are not printing as expected Product prints meaningless charactersTo check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyBlank page came out while printing Solution 2 Load paper in the input traySolution 3 Check the print cartridge My memory card no longer works in my digital camera Memory card troubleshootingSolution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory cardSolution 1 Insert the memory card properly On button is blinkingPhotos on the memory card do not transfer to my computer Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product software Solution 1 Install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 1 Turn on the product Copy troubleshootingNothing happens when I try to copy Solution 5 Clear the paper jam Solution 2 Place the original correctly on the glassParts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copyResize to Fit is not working as expected Printout is blank Solution 3 Wipe the glass and the back of the document lidScanned image is blank Scan troubleshootingScanned image is incorrectly cropped Scanned image has incorrect page layoutSolution 2 Clean the glass and lid Solution 1 Adjust the brightness in the softwareSolution 3 Select the correct OCR language Text is incorrect or missingDoor open ErrorsProduct messages Firmware revision mismatch Solution 1 Install the HP Photosmart SoftwareMemory is full Scanner failureSolution 2 Turn on the product File messages Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productFile not found Invalid file nameSolution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error General user messagesSolution 1 Remove all but one memory card Memory card errorSolution 2 Push the memory card all the way forward Card access errorCard is damaged Use only one card at a timeCard is inserted incorrectly Paper messages Power and connection messagesNeed alignment or alignment failed Print cartridge messagesLow on ink Solve a problem Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedSolution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridgesCopper-colored contacts Ink nozzles do not clean Solution 3 Remove and reinsert the print cartridges Solution 2 Remove the tape from the print cartridgesSolve a problem Printing in ink-backup mode Solution 4 Contact HP supportPrint cartridges missing or not detected Solution 1 Reinsert the print cartridgesSolution 2 Clean the print cartridge contacts To clean the print cartridge contacts Cause The print cartridge contacts needed to be cleaned Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 1 Check the print cartridge Print cartridges in wrong slot Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Solve a problem To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Original HP ink has been depleted Previously used genuine HP cartridge installedGeneral printer error Solve a problem To stop a print job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationType Paper weight Paper tray Eco-Tips Material safety data sheetsPaper use PlasticsHP inkjet supplies recycling program Power consumptionItaliano Chemical SubstancesRegulatory model identification number Toxic and hazardous substance tableVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Declaration of Conformity HP Photosmart C4600 series declaration of conformityTechnical information Index Symbols/Numerics134
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C4680, C4600 specifications

The HP C4600 and C4680 printers are versatile and efficient all-in-one inkjet devices that cater to both home and office needs. Renowned for their multifunctionality, these printers provide capabilities such as printing, scanning, and copying, thereby eliminating the need for multiple devices and saving valuable space.

Both models are characterized by their compact and sleek design, making them suitable for various environments. The C4600 is geared towards users seeking reliable performance in a compact package, while the C4680 builds on this foundation with added features and enhanced functionality. One of the key aspects of these printers is their user-friendly interface, which typically includes a straightforward control panel for easy navigation and management of print jobs.

The printing technology employed in the HP C4600 and C4680 models utilizes thermal inkjet technology, ensuring sharp, vibrant prints with accurate color reproduction. Users can expect high-quality documents with resolutions reaching up to 4800 x 1200 optimized dpi. This level of detail makes these printers suitable for both text documents and color images, allowing for professional-quality output.

In terms of speed, both models are competitive within their class, with the C4680 often exhibiting faster print rates compared to the C4600. The C4600 can typically produce about 30 pages per minute for black and white prints, while the C4680's speed can be slightly higher for color and monochrome documents.

Connectivity is another area where these printers shine. They support USB connections for direct printing from computers, but many users appreciate the wireless capabilities of the C4680, which allows for seamless printing from smartphones and tablets. This wireless technology enables easy access to printing tasks from anywhere within the home or office, enhancing productivity.

One notable characteristic is the energy efficiency of both models, which is in line with HP’s commitment to environmentally-friendly practices. They often feature energy-saving modes that automatically reduce power consumption during idle times, contributing to lower energy bills and a smaller carbon footprint.

In summary, the HP C4600 and C4680 printers combine functionality, ease of use, and quality, making them excellent choices for users looking for reliable all-in-one solutions. With their robust printing technologies, user-friendly features, and connectivity options, they cater well to diverse printing needs while ensuring excellent output quality and efficiency.
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