HP C4680, C4600 manual Setup troubleshooting, Troubleshooting common setup issues

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When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the product with my computer

•After setting up the product, it does not print

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The Minimum System Checks screen appears

•I received a message that an Unknown Error has occurred

Solve a problem

Setup troubleshooting

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Contents HP Photosmart C4600 series Page Contents Contents HP Photosmart C4600 series Help HP Photosmart C4600 series Help Printer parts Get to know the HP PhotosmartControl panel features Control panel featuresHP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperHP Premium Presentation Paper or HP Professional Paper Recommended papers for printingHP Photo Value Pack HP Brochure Paper or HP Superior Inkjet PaperHP Premium Inkjet Transparency Film HP Printing PaperHP Office Paper HP Iron-On TransfersLoad small-size paper a. Lower paper tray Load mediaLoad full-size paper Related topics Information on paperPrint Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a borderless image To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photo on small-size paper a. Load paper Print photos from a memory cardPrint photo on full-size paper a. Load paper Insert memory Print passport photos a. Load paper To reverse an image for iron-on transfers Print envelopesPrint on specialty media To print a group of addresses on labels or envelopesTo print on transparencies Print a WebPrint using Maximum dpi To print in Maximum dpi modeTo print a Web View the print resolution To view the print resolutionPrinting shortcuts Click the Printing Shortcuts tab Set the default print settingsTo change the default print settings To create a printing shortcutPrint Scan Scan to a computerTo scan to a computer To save a scan to a memory card Scan to a memory cardStart scan Press button next to Scan to Memory Card Scan Black and White copy a. Load paper CopyCopy text or mixed documents Copy text or mixed documentsCopy Color copy To set the number of copies from the control panel Change the copy settingsTo set the paper size from the control panel To set the copy size from the control panelTo reprint an original photo Reprint photosRelated topics To save photos Save photosSave photos Printer Toolbox appears Click the Estimated Ink Level tab Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart SoftwareTo replace the cartridges Replace the cartridgesReplace the cartridges Ink-backup mode Ink-backup mode outputOrder ink supplies Exit ink-backup mode Cartridge warranty informationWork with cartridges Support process Solve a problemIf you have a problem, follow these steps HP supportSupport phone numbers Phone support period Placing a call$UJHQWLQD After the phone support period Uninstall and reinstall the softwareAdditional warranty options To uninstall and reinstall the softwareTroubleshooting common setup issues Setup troubleshootingProduct will not turn on SolutionSolution 5 Contact HP support for service Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplyAfter setting up the product, it does not print Solve a problem To uninstall the software completely To start the installation from a Windows computerReceived a message that an Unknown Error has occurred To uninstall the software and reset the productSolve a problem Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To install the softwareRed X appears on the USB connect prompt To retry the USB connectionRegistration screen does not appear Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 6 Clean or replace the print catridges Solution 5 Check the print settingsSolution 1 Check the print settings Solution 2 Check the paper typeInk is not filling the text or graphics completely Solution 5 Replace the print cartridge Solution 4 Check the print catridgesSolution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Check the print cartridgesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 5 Check the print catridges Solution 4 Clean the glassPrintouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Ink streaks on the back of the paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Envelopes print incorrectly Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeMargins are not printing as expected Product prints meaningless charactersSolution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size settingSolution 2 Load paper in the input tray Solution 3 Check the print cartridgeBlank page came out while printing My memory card no longer works in my digital camera Memory card troubleshootingOn button is blinking Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card Solution 1 Insert the memory card properlySolution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraPhotos on the memory card do not transfer to my computer Solution 3 Turn on the computer Solution 1 Install the product softwareTo install the product software Solution 2 Turn on the productCopy troubleshooting Nothing happens when I try to copySolution 1 Turn on the product Solution 5 Clear the paper jam Solution 2 Place the original correctly on the glassSolution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expectedParts of the original do not appear or are cut off Printout is blank Solution 3 Wipe the glass and the back of the document lidScanned image has incorrect page layout Scan troubleshootingScanned image is blank Scanned image is incorrectly croppedText is incorrect or missing Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Solution 3 Select the correct OCR languageErrors Product messagesDoor open Scanner failure Solution 1 Install the HP Photosmart SoftwareFirmware revision mismatch Memory is fullSolution 2 Turn on the product File messages Invalid file name Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File not foundGeneral user messages Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Borderless printing errorCard access error Memory card errorSolution 1 Remove all but one memory card Solution 2 Push the memory card all the way forwardUse only one card at a time Card is inserted incorrectlyCard is damaged Paper messages Power and connection messagesPrint cartridge messages Low on inkNeed alignment or alignment failed Solve a problem Print cartridges incorrectly installed Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridgesCopper-colored contacts Ink nozzles do not clean Solution 3 Remove and reinsert the print cartridges Solution 2 Remove the tape from the print cartridgesSolve a problem Printing in ink-backup mode Solution 4 Contact HP supportPrint cartridges missing or not detected Solution 1 Reinsert the print cartridgesSolution 2 Clean the print cartridge contacts To clean the print cartridge contacts Cause The print cartridge contacts needed to be cleaned Solution 3 Replace the print cartridge Solution 1 Check the print cartridgeIncompatible print cartridges Solution 2 Contact HP support for service Print cartridge is not intended for use in this productPrint cartridges in wrong slot Solve a problem To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Previously used genuine HP cartridge installed General printer errorOriginal HP ink has been depleted Solve a problem To stop a print job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationType Paper weight Paper tray Plastics Material safety data sheetsEco-Tips Paper useHP inkjet supplies recycling program Power consumptionItaliano Chemical SubstancesRegulatory model identification number Toxic and hazardous substance tableVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Declaration of Conformity HP Photosmart C4600 series declaration of conformityTechnical information Index Symbols/Numerics134
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C4680, C4600 specifications

The HP C4600 and C4680 printers are versatile and efficient all-in-one inkjet devices that cater to both home and office needs. Renowned for their multifunctionality, these printers provide capabilities such as printing, scanning, and copying, thereby eliminating the need for multiple devices and saving valuable space.

Both models are characterized by their compact and sleek design, making them suitable for various environments. The C4600 is geared towards users seeking reliable performance in a compact package, while the C4680 builds on this foundation with added features and enhanced functionality. One of the key aspects of these printers is their user-friendly interface, which typically includes a straightforward control panel for easy navigation and management of print jobs.

The printing technology employed in the HP C4600 and C4680 models utilizes thermal inkjet technology, ensuring sharp, vibrant prints with accurate color reproduction. Users can expect high-quality documents with resolutions reaching up to 4800 x 1200 optimized dpi. This level of detail makes these printers suitable for both text documents and color images, allowing for professional-quality output.

In terms of speed, both models are competitive within their class, with the C4680 often exhibiting faster print rates compared to the C4600. The C4600 can typically produce about 30 pages per minute for black and white prints, while the C4680's speed can be slightly higher for color and monochrome documents.

Connectivity is another area where these printers shine. They support USB connections for direct printing from computers, but many users appreciate the wireless capabilities of the C4680, which allows for seamless printing from smartphones and tablets. This wireless technology enables easy access to printing tasks from anywhere within the home or office, enhancing productivity.

One notable characteristic is the energy efficiency of both models, which is in line with HP’s commitment to environmentally-friendly practices. They often feature energy-saving modes that automatically reduce power consumption during idle times, contributing to lower energy bills and a smaller carbon footprint.

In summary, the HP C4600 and C4680 printers combine functionality, ease of use, and quality, making them excellent choices for users looking for reliable all-in-one solutions. With their robust printing technologies, user-friendly features, and connectivity options, they cater well to diverse printing needs while ensuring excellent output quality and efficiency.
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