HP C4580, C4599 manual Print troubleshooting 139

Page 142

If this did not solve the issue, try the next solution.

Solution 8: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.

For more information, see:

“Carriage stall ” on page 216

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

Solution 9: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the product is connected to the computer through a wireless connection, make sure that the connection is active and the product is turned on.

If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status.

Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution.

Troubleshooting

Print troubleshooting

139

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Contents

Windows Help HP Photosmart C4500 All-in-One series Page Contents Maintain the HP All-in-One TroubleshootingHP warranty and support Technical informationHP Photosmart C4500 All-in- One series Help OneHP Photosmart seriesC4500 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features One overviewMenu overview Default MenuSettings Menu Scan/Reprint MenuWireless Menu Use the HP Photosmart SoftwareFind more information Start Here guideFind more information Supported connection types Connection informationUSB connection Network connection To enable printer sharing on a Windows computerTo connect the product with the USB cable What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the product Wireless ad hoc network setupRelated topics Click the Wireless Networks tab What you need for an ad hoc networkCreate a network profile for other operating systems Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledConnect to additional computers on a network Manage your network settings Change basic network settings from the control panelRestore network defaults Print network settingsTo print the network configuration To restore network defaultsNetwork configuration page definitions To print the wireless test reportWireless Network Test prints Related topics General network settingsWireless 802.11 network settings Connection information Authentication type Encryption Network glossary EWSWEP Connection information How do I? How do Load originals Load originals and load paperTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paperTo load full-size paper To load small-size photo paper in the input tray Load index cards To load index cards in the input trayLoad envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life Technologies to the image To print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopesPrint a poster To print a group of addresses on labels or envelopesTo print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a WebTo stop a print job from the computer Stop a print jobTo stop a print job from the product Click Printers or double-clickPrinters and FaxesPrint Use the photo features Insert a memory cardTo insert a memory card Print photosTo print photos Save photos to your computer To save photosPhotos Make reprints of your photos Use the scan featuresTo reprint an original photo Scan an image or document To scan to a computerEdit a scanned image Edit a scanned documentStop scanning To stop scanningMake a copy Use the copy featuresTo make a copy from the control panel Change the copy settings for the current job Make multiple copies of the same originalChange copy speed or quality To change the copy qualityPerform special copy jobs Make a borderless copy of a photoResize an original to fit onto letter or A4 paper To resize a document from the control panel Stop copying To stop copyingUse the copy features Work with print cartridges Maintain the HP All-in-OneHandle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combinationOne Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protectorRemove ink from your skin and clothing Ink-backup mode output Ink-backup modeExit ink-backup mode To align newly installed print cartridges Advanced print cartridge maintenanceAlign the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contactsOne Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges on Print a self-test report Clean the HP All-in-OneTo print a self-test report Clean the lid backing Clean the exteriorClean the glass To clean the glassTurn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileSolution Product will not turn onSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print To uninstall the software and reset the product To start the installation from a Windows computerReceived a message that an Unknown Error has occurred Minimum System Checks screen appearsTo uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againRed X appears on the USB connect prompt To install the softwareTo retry the USB connection To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Network troubleshooting Solution 1 Turn on the Broadcast Ssid optionSolution 4 Unplug the Ethernet cable Weak signal Cannot connect to network during setupSolution 1 Turn on the networked devices Invalid WEP key during wireless setup Solution 3 Enter your network name Ssid carefullyInvalid passphrase during wireless setup Printer Not Found screen appears during installation Solution 3 Turn on the productClear paper jams Paper jamsTo clear a paper jam from the rear door Print quality troubleshooting Information on paperWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeSolution 6 Clean or replace the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Check the print cartridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print cartridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass onPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 3 Clean the rollers Solution 2 Check the print settingsTo clean the rollers Solution 1 Use TrueType or OpenType fonts Print troubleshootingSolution 4 Contact HP support for service Solution 2 Align the print cartridgesSolution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 2 Load paper in the input tray Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not respondingSolution 6 Remove all cancelled print jobs from the queue Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver statusSolution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freelySolution 2 Print a previously saved version of the document Solution 10 Reset the productSolution 1 Reset the product Product prints meaningless charactersNothing happens when I try to print Cause The product had a paper jam Print troubleshooting 139 Margins are not printing as expected Solution 1 Check the printer marginsTo check your margin settings Pages in my document came out in the wrong orderSolution 3 Load the stack of paper correctly Solution 2 Verify the paper size settingText or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layoutSolution 4 Try printing with borders Blank page came out while printingMemory card troubleshooting Solution 3 Check the print cartridgeMy memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardOn button is blinking Photo light next to the memory card slots is blinkingSolution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSelect Reconnect at logon Scan troubleshootingSolution To map the network drive Scan haltsSolution 4 Start the HP Photosmart Software Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan failsScanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Scanned image shows dotted lines instead of textSolution 3 Select the correct OCR language Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missingSolution 1 Turn on the computer Copy troubleshootingScan feature does not work Solution 2 Check the cablesNothing happens when I try to copy Solution 2 Place the original correctly on the glassSolution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expectedSolution 1 Use Resize to Fit to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Printout is blankSolution 2 Use photo paper to make borderless copies Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Product messages ErrorsCarriage jam Solution 2 Clear the paper jam from the front Solution 1 Clear the paper jam from the rear doorSolution 3 Make sure the print carriage can move freely Power connection Power cord and adaptor Power outlet Solution 6 Reset the product Solution 5 Print a self-test reportTo reset the product Solution 7 Contact HP support for service Mechanism error Product stall errorSolution 2 Contact HP support Solution 1 Clear the paper jamDoor open Carriage blockedFirmware revision mismatch Memory is full Scan errorsScanner failure Solution 1 Verify if the software is installed correctly To refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerSolution 3 Verify if the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the power supply Solution 5 Check the power supplyTo check the status of the product To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIATo check for and disable the service Solution 8 Disable the Lexbces servicePress the Ctrl + Alt + Delete to open the Task Manager Computer Management appears To disable the serviceOn the General tab, in the Service status area, click Stop To back up the RegistrySolution 9 Run the Scan Diagnostic Utility To restart the serviceOn the General tab, in the Service status area, click Start Computer Management screen appearsSolution 11 Check the USB chipset and controller To check the USB chipset and controllerTroubleshooting To print a self-test report More information about using a USB hub Solution 12 Uninstall and then reinstall the softwareTo uninstall the software completely Click Selective Startup Unable to print Solution 1 Print a testTo print a test To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerTo uninstall and reinstall the product Double-clickAdd/Remove Programs Select Click here to restart laterProduct was not found To check the USB connection Solution 3 Restart the computer To uninstall and reinstall the software Solution 1 Restart the computer Product could not find available scan destinationsTo uninstall and reinstall the software Error occurred while communicating with the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareFile messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corruptedBorderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Memory card errorDisconnected Solution 2 Push the memory card all the way forwardCard access error Out of disk spaceCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedPaper messages Solution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorSolution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Wrong paper width Power and connection messagesPaper mismatch Product not foundSolution 2 Connect the product to the computer Communication test failedImproper shutdown Two-way communication lostPrint cartridge messages Low on inkCarriage stall Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective To make sure the print cartridges are installed correctlyTroubleshooting Non-HP cartridges installed Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridgesSolution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesPrint cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Troubleshooting Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depletedHP warranty and support WarrantyBefore you call HP support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Pack the HP All-in-One HP warranty and support Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeRegulatory wireless statements 253 Chapter Symbols/Numerics Index256 257 258

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