HP C4580, C4599 manual Clear paper jams on

Windows Help HP Photosmart C4500 All-in-One series Page Contents Troubleshooting HP warranty and supportMaintain the HP All-in-One Technical informationHP Photosmart C4500 All-in- One series Help OneHP Photosmart seriesC4500 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features One overviewDefault Menu Settings MenuMenu overview Scan/Reprint MenuWireless Menu Use the HP Photosmart SoftwareFind more information Start Here guideFind more information USB connection Connection informationSupported connection types To connect the product with the USB cable To enable printer sharing on a Windows computerNetwork connection What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkRelated topics Wireless ad hoc network setupTo connect the product Click the Wireless Networks tab What you need for an ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Manage your network settings Change basic network settings from the control panelPrint network settings To print the network configurationRestore network defaults To restore network defaultsTo print the wireless test report Wireless Network Test prints Related topicsNetwork configuration page definitions General network settingsWireless 802.11 network settings Connection information Authentication type Encryption Network glossary EWSWEP Connection information How do I? How do To load an original on the glass Load originals and load paperLoad originals To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid Load full-size paper or small-size photo paperTo load full-size paper To load small-size photo paper in the input tray Load index cards To load index cards in the input trayLoad envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Change the default print settings To change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life Technologies to the image Print on both sides Print using Maximum dpiTo print in Maximum dpi mode To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies Print a group of addresses on labels or envelopes Print a posterTo print on transparencies To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a WebTo print a poster To print a WebStop a print job To stop a print job from the productTo stop a print job from the computer Click Printers or double-clickPrinters and FaxesPrint Use the photo features Insert a memory cardTo print photos Print photosTo insert a memory card Save photos to your computer To save photosPhotos To reprint an original photo Use the scan featuresMake reprints of your photos Scan an image or document To scan to a computerEdit a scanned image Edit a scanned documentStop scanning To stop scanningTo make a copy from the control panel Use the copy featuresMake a copy Change the copy settings for the current job Make multiple copies of the same originalChange copy speed or quality To change the copy qualityPerform special copy jobs Make a borderless copy of a photoResize an original to fit onto letter or A4 paper To resize a document from the control panel Stop copying To stop copyingUse the copy features Handle the print cartridges Maintain the HP All-in-OneWork with print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationOne Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protectorRemove ink from your skin and clothing Exit ink-backup mode Ink-backup modeInk-backup mode output Align the print cartridges Advanced print cartridge maintenanceTo align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contactsOne Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges on To print a self-test report Clean the HP All-in-OnePrint a self-test report Clean the exterior Clean the glassClean the lid backing To clean the glassTurn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme fileSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service After setting up the product, it does not print To start the installation from a Windows computer Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Minimum System Checks screen appearsTo uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message againTo retry the USB connection To install the softwareRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Network troubleshooting Solution 1 Turn on the Broadcast Ssid optionSolution 4 Unplug the Ethernet cable Solution 1 Turn on the networked devices Cannot connect to network during setupWeak signal Invalid passphrase during wireless setup Solution 3 Enter your network name Ssid carefullyInvalid WEP key during wireless setup Printer Not Found screen appears during installation Solution 3 Turn on the productTo clear a paper jam from the rear door Paper jamsClear paper jams Print quality troubleshooting Information on paperWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeInk is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean or replace the print cartridges Solution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Check the print cartridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 6 Replace the print cartridge Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print cartridges Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass onPrintouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperTo clean the rollers Solution 2 Check the print settingsSolution 3 Clean the rollers Print troubleshooting Solution 4 Contact HP support for serviceSolution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridgesEnvelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jams Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not respondingSolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freelySolution 10 Reset the product Solution 1 Reset the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersNothing happens when I try to print Cause The product had a paper jam Print troubleshooting 139 Solution 1 Check the printer margins To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong orderText or graphics are cut off at the edge Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutSolution 4 Try printing with borders Blank page came out while printingMemory card troubleshooting Solution 3 Check the print cartridgeSolution 1 Remove and reinsert the memory card On button is blinkingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinkingProduct does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerScan troubleshooting Solution To map the network driveSelect Reconnect at logon Scan haltsSolution 1 Turn on your computer Solution 3 Install the HP Photosmart SoftwareSolution 4 Start the HP Photosmart Software Scan failsScanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of textSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidSolution 3 Select the correct OCR language Text is incorrect or missingCopy troubleshooting Scan feature does not workSolution 1 Turn on the computer Solution 2 Check the cablesNothing happens when I try to copy Solution 2 Place the original correctly on the glassSolution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expectedImage is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Resize to Fit to enlarge the photo Printout is blankBorderless copy has white space around the edges Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Carriage jam ErrorsProduct messages Solution 3 Make sure the print carriage can move freely Solution 1 Clear the paper jam from the rear doorSolution 2 Clear the paper jam from the front Power connection Power cord and adaptor Power outlet To reset the product Solution 5 Print a self-test reportSolution 6 Reset the product Solution 7 Contact HP support for service Product stall error Solution 2 Contact HP supportMechanism error Solution 1 Clear the paper jamFirmware revision mismatch Carriage blockedDoor open Scanner failure Scan errorsMemory is full Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is runningTo refresh the Windows Device Manager Cause The Digital Imaging Monitor was not runningTo check the status of the product Solution 5 Check the power supplyTo check the power supply To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIAPress the Ctrl + Alt + Delete to open the Task Manager Solution 8 Disable the Lexbces serviceTo check for and disable the service To disable the service On the General tab, in the Service status area, click StopComputer Management appears To back up the RegistryTo restart the service On the General tab, in the Service status area, click StartSolution 9 Run the Scan Diagnostic Utility Computer Management screen appearsSolution 11 Check the USB chipset and controller To check the USB chipset and controllerTroubleshooting To print a self-test report More information about using a USB hub Solution 12 Uninstall and then reinstall the softwareTo uninstall the software completely Click Selective Startup To print a test Solution 1 Print a testUnable to print Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverSolution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manuallySolution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove Programs Select Click here to restart laterProduct was not found To check the USB connection Solution 3 Restart the computer To uninstall and reinstall the software Solution 1 Restart the computer Product could not find available scan destinationsTo uninstall and reinstall the software Error occurred while communicating with the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareUnreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages File corruptedSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Memory card errorSolution 2 Push the memory card all the way forward Card access errorDisconnected Out of disk spaceUse only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully insertedPaper messages Solution 3 Check the print settings Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 5 Clean the rollers Paper jam or misfeed Power and connection messages Paper mismatchWrong paper width Product not foundSolution 2 Connect the product to the computer Communication test failedImproper shutdown Two-way communication lostPrint cartridge messages Low on inkCarriage stall Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed To make sure the print cartridges are installed correctlyTroubleshooting Non-HP cartridges installed Solution 3 Remove and reinsert the print cartridges Solution 1 Insert the print cartridgesSolution 2 Remove the tape from the print cartridges Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesSolution 1 Check the print cartridge Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Troubleshooting Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depletedHP warranty and support WarrantyBefore you call HP support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Pack the HP All-in-One HP warranty and support Specifications Technical informationEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeRegulatory wireless statements 253 Chapter Symbols/Numerics Index256 257 258