Samsung Troubleshooting Common Issues for UE32C6000RWXZG, UE37C6200, and UE40C6200RSXZG Models

Issues	Solutions and Explanations
Others
The picture won’t display in full screen.	• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
	contents.
	• Black bars on the top and bottom will appear during movies that have aspect ratios different from
	your TV.
	• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.	• Replace the remote control batteries with the poles (+/–) in the right direction.
	• Clean the sensor’s transmission window on the remote.
	• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control	• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user
doesn’t turn the TV on or off, or adjust the	manual for the SAMSUNG TV code.
volume.
A “Mode Not Supported” message	• Check the supported resolution of the TV, and adjust the external device’s output resolution
appears.	accordingly. Refer to the resolution settings on page 27 of this manual.
There is a plastic smell from the TV.	• This smell is normal and will dissipate over time.
The TV Signal Information is unavailable	• This function is only available with digital channels from an Antenna / RF/Coax connection. (p. 26)
in the Self Diagnostic Test menu.
The TV is tilted to the side.	• Remove the base stand from the TV and reassemble it.
There are difficulties assembling the stand	• Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you
base.	cannot remove the screws from the TV.
The channel menu is greyed out.	• The Channel menu is only available when the TV source is selected.
(unavailable)
Your settings are lost after 30 minutes or	• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change
every time the TV is turned off.	the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.
	Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial
	setup) → ENTERE(p. 7).
You have intermittent loss of audio or	• Check the cable connections and reconnect them.
video.	• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
	flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
	degree connectors.
You see small particles when you look	• This is part of the product’s design and is not a defect.
closely at the edge of the frame of the TV.
The PIP menu is not available.	• PIP functionality is only available when you are using a HDMI, PC or components source (p. 25).
The message “Scramble signal” or “Weak	• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.
Signal/No Signal” appears.	• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.
You turned the TV off 45 minutes ago, and	• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware
it turned on again.	downloaded whilst your watching TV.
There are recurrent picture/sound issues.	• Check and change the signal/source.
A reaction may occur between the rubber	• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
cushion pads on the base stand and the
top finish of some furniture.

✎✎This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

05InformationOher

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