HP C4500 manual Network troubleshooting, Make sure that the computer is connected to your network

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Network troubleshooting

If you are encountering issues using your HP All-in-One over a network, try the following steps in the order listed:

1.Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network communication issue.

2.For wireless networking issues, run the Wireless Network Test from the product control panel. a. Press the Wireless button on the product.

b. Press the button next to the down arrow on the display until Wireless Settings is highlighted, and then press OK.

c. Press the button next to the down arrow on the display until Run Wireless Network Test is highlighted, and then press OK.

This prints the Wireless Network Test page.

If a problem is detected, the printed test report will include recommendations that might help solve the problem. If you need to configure the network settings on the HP Photosmart C4500 All- in-One series, follow the instructions given below:

Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Network Setup Wizard link.

3.If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.

NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.

To run the Network Diagnostic tool

In the Solution Center, click Settings, click Other Settings, and then click Network Toolbox. On the Utilities tab, click Run Network Diagnostics.

If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:

1.Make sure that the computer is connected to your network

2.Make sure that the product is connected to your network

3.Check to see if the firewall software is blocking communication

4.Make sure the product is online and ready

5.Make sure the HP Device Discovery software is running

Step 1: Make sure that the computer is connected to your network

To check a wired (Ethernet) connection

Where the Ethernet cable from the router connects to your computer, check to see if the indicator lights are on. Usually there are two indicator lights, one that is on and another that blinks.

If you do not see any lights, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router or your computer.

Troubleshooting and support

Network troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents If you want to Network setupConnect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkTo connect the product Wireless ad hoc network setupWhat you need for an ad hoc network Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Configure your firewall to work with HP products Print network settings Manage your network settingsRestore network defaults Advanced firewall informationPrint the wireless network test Turn the wireless radio on and offHP All-in-One at a glance HP All-in-One overviewLabel Icon Name and Description Control panel featuresLoad paper Find more informationStart Here guide Onscreen HelpTo load small-size photo paper in the input tray To load full-size paperPrint a photo on photo paper Avoid paper jamsTo print photos Scan an imageTo scan to a computer To replace the print cartridges Replace the print cartridgesHP All-in-One overview HP All-in-One overview Uninstall and reinstall the software Troubleshooting and supportTroubleshooting common setup issues To uninstall and reinstall the softwareSetup troubleshooting Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Solution 5 Load paper in the input trayThis prints the Wireless Network Test Network troubleshootingTo run the Network Diagnostic tool To check a wired Ethernet connectionTo print the Network Configuration To check a wireless connectionThis prints the Network Configuration Make sure the product is on the networkTo access the HP Photosmart C4500 All-in-One series home Make sure the HP Network Devices Support service is runningTo restart the HP Network Device Support service Make sure the product is online and readyIf you have a problem, follow these steps Print cartridge troubleshootingClear paper jams Support processTechnical information Product specificationsSystem requirements Regulatory noticesHP product Duration of limited warranty WarrantyXHPERXUJ UDQDLV