HP C4390, C4380, C4385 manual Photos on the memory card do not transfer to my computer

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The photos on the memory card do not transfer to my computer

Cause: The HP Photosmart Software is not installed.

Solution: Install the HP Photosmart Software that came with the HP All-in-One. If it is installed, restart your computer.

To install the HP Photosmart Software

1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Cause: The HP All-in-One is turned off.

Solution: Turn the HP All-in-One on.

Cause: The computer is turned off.

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All- in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Troubleshooting

Memory card troubleshooting

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Contents HP Photosmart C4380 All-in-One series Contents Use the copy features Use the photo featuresUse the scan features Print from your computerTroubleshooting Maintain the HP All-in-OneHP warranty and support Technical informationHP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewUse the HP Photosmart Software One overview Setup Guide Find more informationFind more information How do I? How do Computer connection information Finish setting up the HP All-in- OneConnect using integrated wireless Wlan Supported connection typesConnect to a network To enable printer sharing on a Windows computerUse printer sharing Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One Wireless ad hoc network setupConnect to an integrated wireless Wlan 802.11 network Related topicsWhat you need for an ad hoc network Create a network profile for a Windows XP computerConnect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledCreate a network profile for other operating systems Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsPrint network settings To restore network defaults To print the network configurationRestore network defaults Turn the wireless radio on and offNetwork configuration page definitions General network settingsWireless 802.11 network settings Finish setup Finish setup Network glossary HEXWEP Finish setup Load originals Load originals and load paperTo load an original on the scanner glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperRecommended papers for printing only HP Premium Presentation Paper Additional papers to avoid when copyingPapers to avoid HP CD/DVD TattoosLoad full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input trayTo load index cards in the input tray Load envelopesTo load envelopes HP Inkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jams Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check boxTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattooPrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 usersTo stop a print job from the computer Windows Vista users Click PrintersUse the photo features PhotosPrint 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photoPrint camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos Save photos to your computer Edit photos using your computerShare photos with friends and relatives To share photos Use the scan features Scan an image or documentEdit a scanned document Edit a scanned imageTo scan to a computer Stop scanning To stop scanningScan Make a copy Use the copy featuresChange the copy settings for the current job Make multiple copies of the same originalPress Start Copy Black or Start Copy Color Perform special copy jobsChange copy speed or quality To change the copy qualityTo make a borderless copy of a photo from the control panel Make a borderless copy of a photoResize an original to fit onto letter or A4 paper Press Start Copy ColorTo resize a document from the control panel Stop copyingTo stop copying Clean the glass Clean the HP All-in-OneClean the exterior Maintain the HP All-in-OneTo clean the lid backing Clean the lid backingTo clean the glass Print a self-test reportWork with print cartridges To print a self-test reportHandle the print cartridges Check the estimated ink levelsPrinter Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protectorMaintain the HP All-in-One To align newly installed print cartridges Align the print cartridgesClean the print cartridges Clean the print cartridge contactsClean the area around the ink nozzles To clean the print cartridge contactsTo clean the area around the ink nozzles Turn off the HP All-in-One Remove ink from your skin and clothingShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file Solution HP All-in-One will not turn onSoftware installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the usb connectionTo uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart SoftwareWireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signalCannot connect to network during setup Invalid WEP key during wireless setupInvalid passphrase during wireless setup Printer Not Found screen appears during installationPrint quality troubleshooting Ink is bleeding or smearingInk is not filling the text or graphics completely Text edges are jaggedPrintout has a horizontal band of distortion near the bottom Colors run into each other on the printoutPrintouts have horizontal streaks or lines Printouts are faded or have dull colors Choose papers for printing and copying onPrintouts seem blurry or fuzzy Printouts are slanted or skewed Printouts have vertical streaksPaper is not picked up from the input tray Borderless printing produces unexpected results Print troubleshootingEnvelopes print incorrectly HP All-in-One is not respondingClear paper jams on To check the printer driver status Click SettingsHP All-in-One prints meaningless characters Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expectedTo check your margin settings Text or graphics are cut off at the edgeTo preview the print layout Solution To check your margin settingsBlank page came out while printing Troubleshoot print cartridges on My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card On light blinks when I insert my memory card Photo light next to the memory card slots is blinkingPhotos on the memory card do not transfer to my computer Memory card is not available Other users on the network can access my memory cardFile name appears as meaningless text Scan halts Scan troubleshootingScan fails Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Scan feature does not work Copy troubleshootingNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper onPrintout is blank Borderless copy has white space around the edgesCarriage blocked ErrorsDevice messages Carriage jamCarriage stall Mechanism errorFirmware revision mismatch Memory is full File messagesScanner failure Photos not found Error reading or writing the fileUnreadable files. NN files could not be read File not foundSupported file types for the HP All-in-One General user messagesInvalid file name File corruptedCannot crop Memory card errorDisconnected Use only one card at a time Card access errorOut of disk space Card is inserted incorrectlyCard is not fully inserted Paper messagesCard is damaged Cannot load paper from input tray Paper orientation errorPaper upside down Ink is dryingPaper mismatch Paper jam, misfeed or blocked carriageWrong paper width HP All-in-One not found Power and connection messagesCommunication test failed Improper shutdown Two-way communication lostInk low Print cartridge messagesNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not intended for use in this device Print cartridge is not compatibleWrong pen in slot For more information, see Troubleshooting HP warranty and support WarrantyBefore you call HP support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Specifications Technical informationPlastics Material safety data sheetsPaper use Recycling programRegulatory notices Regulatory model identification number FCC statementRegulatory wireless statements Wireless Exposure to radio frequency radiationWireless Notice to users in Brazil Wireless Notice to users in CanadaWireless Notice to users in Taiwan European Union Regulatory NoticeDeclaration of conformity European Economic Area Symbols/Numerics Index174 175 176 177 178

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