HP C4385, C4380, C4390 manual Clear paper jams, To clear a paper jam from the rear door

Page 95

Chapter 13

•Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

•Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance.

Troubleshooting

Clear paper jams

If the HP All-in-One has a paper jam, first check the rear door.

If the jammed paper is not in the rear rollers, check the front door.

To clear a paper jam from the rear door

1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear door. Gently push the door forward until it snaps into place.

4.Press Start Copy Black or Start Copy Color to continue the current job.

To clear a paper jam from the front door

1.If necessary, pull the input tray down to open it. Then, lower the print cartridge door.

94 Troubleshooting

Image 95

Contents HP Photosmart C4380 All-in-One series Contents Print from your computer Use the photo featuresUse the scan features Use the copy featuresMaintain the HP All-in-One TroubleshootingTechnical information HP warranty and supportHP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsUse the HP Photosmart Software One overview Find more information Setup GuideFind more information How do I? How do Supported connection types Finish setting up the HP All-in- OneConnect using integrated wireless Wlan Computer connection informationUse printer sharing To enable printer sharing on a Windows computerConnect to a network What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupRelated topics Wireless ad hoc network setupConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-OneCreate a network profile for a Windows XP computer What you need for an ad hoc networkCreate a network profile for other operating systems Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Connect to additional computers on a network Print network settings Manage your network settingsChange basic network settings from the control panel Turn the wireless radio on and off To print the network configurationRestore network defaults To restore network defaultsGeneral network settings Network configuration page definitionsWireless 802.11 network settings Finish setup Finish setup HEX Network glossaryWEP Finish setup To load an original on the scanner glass Load originals and load paperLoad originals HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo PaperRecommended papers for printing only HP CD/DVD Tattoos Additional papers to avoid when copyingPapers to avoid HP Premium Presentation PaperTo load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsTo load envelopes Load envelopesTo load index cards in the input tray HP CD/DVD Tattoo labels Load other types of paperHP Inkjet labels Avoid paper jams To print from a software application Print from your computerPrint from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Select the Show Preview Before Printing check box Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutTo print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper To print a CD/DVD tattoo Print using Maximum dpiTo print in Maximum dpi mode Print custom CD/DVD labelsTo print on both sides Print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebTo stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-OneClick Printers To stop a print job from the computer Windows Vista usersPhotos Use the photo featuresTo print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsTo print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos Share photos with friends and relatives Edit photos using your computerSave photos to your computer To share photos Scan an image or document Use the scan featuresTo scan to a computer Edit a scanned imageEdit a scanned document To stop scanning Stop scanningScan Make multiple copies of the same original Use the copy featuresChange the copy settings for the current job Make a copyTo change the copy quality Perform special copy jobsChange copy speed or quality Press Start Copy Black or Start Copy ColorPress Start Copy Color Make a borderless copy of a photoResize an original to fit onto letter or A4 paper To make a borderless copy of a photo from the control panelTo stop copying Stop copyingTo resize a document from the control panel Maintain the HP All-in-One Clean the HP All-in-OneClean the exterior Clean the glassPrint a self-test report Clean the lid backingTo clean the glass To clean the lid backingTo print a self-test report Work with print cartridgesCheck the estimated ink levels Handle the print cartridgesChoose the right cartridge combination Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeMaintain the HP All-in-One Align the print cartridges To align newly installed print cartridgesClean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-OneTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues HP All-in-One will not turn on SolutionSoftware installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears To retry the usb connection Received a message that an unknown error has occurredRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Missing HP Photosmart Software To install the HP Photosmart SoftwareWireless setup troubleshooting Weak signal Connect to an integrated wireless Wlan 802.11 network onInvalid WEP key during wireless setup Cannot connect to network during setupPrinter Not Found screen appears during installation Invalid passphrase during wireless setupInk is bleeding or smearing Print quality troubleshootingText edges are jagged Ink is not filling the text or graphics completelyColors run into each other on the printout Printout has a horizontal band of distortion near the bottomPrintouts have horizontal streaks or lines Choose papers for printing and copying on Printouts are faded or have dull colorsPrintouts seem blurry or fuzzy Paper is not picked up from the input tray Printouts have vertical streaksPrintouts are slanted or skewed HP All-in-One is not responding Print troubleshootingEnvelopes print incorrectly Borderless printing produces unexpected resultsClear paper jams on HP All-in-One prints meaningless characters Click SettingsTo check the printer driver status Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong orderText or graphics are cut off at the edge To check your margin settingsBlank page came out while printing Solution To check your margin settingsTo preview the print layout Troubleshoot print cartridges on HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking On light blinks when I insert my memory cardPhotos on the memory card do not transfer to my computer File name appears as meaningless text Other users on the network can access my memory cardMemory card is not available Scan fails Scan troubleshootingScan halts Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly croppedText is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Nothing happens when I try to copy Copy troubleshootingScan feature does not work Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankCarriage jam ErrorsDevice messages Carriage blockedFirmware revision mismatch Mechanism errorCarriage stall Scanner failure File messagesMemory is full File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundFile corrupted General user messagesInvalid file name Supported file types for the HP All-in-OneDisconnected Memory card errorCannot crop Card is inserted incorrectly Card access errorOut of disk space Use only one card at a timeCard is damaged Paper messagesCard is not fully inserted Ink is drying Paper orientation errorPaper upside down Cannot load paper from input trayWrong paper width Paper jam, misfeed or blocked carriagePaper mismatch Communication test failed Power and connection messagesHP All-in-One not found Two-way communication lost Improper shutdownNeed alignment or alignment failed Print cartridge messagesInk low Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device For more information, see Troubleshooting Warranty HP warranty and supportBefore you call HP support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Technical information SpecificationsRecycling program Material safety data sheetsPaper use PlasticsRegulatory notices FCC statement Regulatory model identification numberWireless Exposure to radio frequency radiation Regulatory wireless statementsWireless Notice to users in Canada Wireless Notice to users in BrazilEuropean Union Regulatory Notice Wireless Notice to users in TaiwanDeclaration of conformity European Economic Area Index Symbols/Numerics174 175 176 177 178

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