HP C4344, C4342 manual Am having problems faxing over the Internet using IP phone

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•Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.

•Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax.

NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service provider.

After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Dial Tone Detection Test continues to fail, contact your telephone company and have them check the phone line.

I am having problems faxing over the Internet using IP phone

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Change the fax speed

•Solution 2: Make sure the phone cord is connected to the correct port on the product

•Solution 3: Make sure the telephone company supports faxing over the Internet

Solution 1: Change the fax speed

Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from Fast (33600) (the default) to Medium (14400) or Slow (9600).

For more information, see:

“Set the fax speed” on page 18

Cause: The fax over Internet Protocol (FoIP) service might not have worked properly when the product was sending and receiving faxes at high speed (33600 bps).

If this did not solve the issue, try the next solution.

Solution 2: Make sure the phone cord is connected to the correct port on the product

Solution: You can only send and receive faxes by connecting a phone cord to the port labeled 1-LINE on the product. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

Cause: The product was not set up properly for faxing.

Troubleshooting

Fax troubleshooting

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Contents Windows Help HP Photosmart C4340 All-in- One series Page Contents Use the scan features Use the fax featuresTroubleshooting HP warranty and supportHP Photosmart C4340 All-in- One series Help OneHP Photosmart seriesC4340 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewMenu overview Text and symbols Enter text using the keypad on the control panelScan/Fax Menu Fax MenuAvailable symbols for dialing fax numbers To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter textAvailable symbols Description Use the HP Photosmart SoftwareSetup Guide Find more informationFind more information How do I? How do Finish setting up the HP All-in- One Connection informationSupported connection types Use printer sharingFax setup To enable printer sharing on a Windows computerAdjust the volume To adjust the volume of fax soundsSet the date and time Related topicsChange settings on the HP All-in-One to receive faxes Set tone or pulse dialingTo set tone or pulse dialing from the control panel Set the fax speedTo set the fax speed from the control panel Choose the recommended answer setting for your setupTo set the Auto Answer setting Answer setting Change the answer ring pattern for distinctive ringingSet up backup fax reception To turn off paper checking from the control panelChange settings on the HP All-in-One to send faxes To set backup fax reception from the control panelBackup Fax Reception screen appears To delete all the faxes in memory from the control panelTo set a fax header from the control panel Change the fax resolutionSet the fax header To change the resolution from the control panel Change the Lighter/Darker settingTo change the Lighter/Darker setting from the control panel Set new default settingsTo test your fax setup from the control panel Test your fax setupTo set new default settings from the control panel Fax test failed on To load an original on the glass Load originals and load paperLoad originals To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying HP Premium Plus Photo PaperHP Premium Photo Paper HP Advanced Photo Paper or HP Photo PaperRecommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid HP Premium Presentation PaperLoad full-size paper or small-size photo paper To load full-size paper To load small-size photo paper in the input tray Load index cards To load index cards in the input trayLoad envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Change the default print settings To change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPerform special print jobs Print a borderless imagePrint a photo on photo paper To print a borderless imageTo print a photo on photo paper Off applies no HP Real Life Technologies to the imagePrint using Maximum dpi To print in Maximum dpi modePrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet Left-edge binding for left-to-right languagesTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print multiple pages on a single sheet Reverse an image for iron-on transfers To reverse an image for iron-on transfersPrint on transparencies Print a group of addresses on labels or envelopesTo print on transparencies To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job To print a WebTo stop a print job from the product To stop a print job from the computerPrint Use the photo features Insert a memory cardPrint photos To insert a memory cardTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPrint enlargements Print photos from the HP Photosmart Software To print an enlargement of a photoTo print camera-selected photos using the Dpof standard Save photos to your computerPrint camera-selected Dpof photos To print photosEdit photos using your computer Share photos with friends and relativesTo save photos To edit photosTo make a copy from the control panel Use the copy featuresMake a copy Change the copy settings for the current job Make multiple copies of the same originalChange copy speed or quality To change the copy qualityPerform special copy jobs Make a borderless copy of a photoPerform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panelStop copying To stop copyingUse the copy features Use the scan features Scan an image or documentEdit a scanned image To scan to a computerTo stop scanning Edit a scanned documentStop scanning Scan Send a basic fax Use the fax featuresSend a fax Send a fax manually from a phone To send a basic fax from the control panelIf you have another page to fax If you do not have another page to faxTo send a fax manually from a phone To send a fax using monitor dialing from the control panel Send a fax using monitor dialingSend a fax in Error Correction Mode To change the ECM setting from the control panel Error Correction Mode screen appearsReceive a fax To receive a fax manuallyFax over the Internet using IP phone To cancel a number you are dialingStop faxing To stop faxing from the control panelPrint fax error reports To enable fax confirmation from the control panelPrint fax reports Print fax confirmation reportsTo set the product to print fax error reports automatically Print the fax logPrint other reports To print the fax log from the control panelTo print reports from the control panel Fax Clean the HP All-in-One Clean the exteriorClean the glass To clean the glassPrint a self-test report Clean the lid backingTo clean the lid backing Work with print cartridges To print a self-test reportHandle the print cartridges Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationMaintain HP All -in One Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Ink-backup mode Remove ink from your skin and clothingAdvanced print cartridge maintenance Ink-backup mode outputExit ink-backup mode Align the print cartridgesTo align newly installed print cartridges Clean the print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Work with print cartridges 103 Clean the area around the ink nozzles To clean the area around the ink nozzlesWork with print cartridges 105 Turn off the HP All-in-One Reduce energy consumption when the HP All-in-One is offTo enable the Standby/Off state Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme fileSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service After setting up the product, it does not print To start the installation from a Windows computer Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Minimum System Checks screen appearsTo uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message againTo retry the USB connection To install the softwareRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Paper jams To clear a paper jam from the rear door Information on paperClear paper jams Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsSolution 6 Clean or replace the print catridges Ink is not filling the text or graphics completelySolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Check the print catridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 6 Replace the print cartridge Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print catridges Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass onPrintouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperTo clean the rollers Solution 2 Check the print settingsSolution 3 Clean the rollers Solution 4 Contact HP support for service Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Text edges are jaggedEnvelopes print incorrectly Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not respondingSolution 2 Load paper in the input tray Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Product prints meaningless characters Solution 10 Reset the productSolution 1 Reset the product Nothing happens when I try to print Solution 2 Print a previously saved version of the documentSolution 4 Check the printer driver status Print troubleshooting 145 Pages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Solution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layoutSolution 3 Check the print cartridge Blank page came out while printingMemory card troubleshooting Solution 1 Remove and reinsert the memory card On light is blinkingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinkingProduct does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Solution 3 Remove additional memory cards Solution 4 Reformat the memory card in your digital cameraSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 2 Place the original correctly on the glass Copy troubleshootingNothing happens when I try to copy Solution 5 Clear the paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copyResize to Fit is not working as expected Solution 1 Use Resize to Fit to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Printout is blank Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Scan halts Scan troubleshootingSolution 2 Use photo paper to make borderless copies Solution 1 Turn on your computer Solution 3 Install the HP Photosmart softwareSolution 4 Start the HP Photosmart software Scan failsScanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of textSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidSolution 3 Select the correct OCR language Text is incorrect or missingFax troubleshooting Scan feature does not workSolution 1 Turn on the computer Solution 2 Check the cablesProduct is having problems sending and receiving faxes Test your fax setup on Fax test failed on Troubleshooting Fax troubleshooting 169 Solution 7 Check the phone line for noise Solution 5 Try removing the splitterSolution 6 Make sure the telephone wall jack works properly Fax troubleshooting 171 Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speed Product cannot send faxes, but can receive faxesSolution 4 Check the receiving fax machine for problems Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Product is having problems sending a manual fax Solution 2 Connect the telephone to the correct portSolution 4 Lower the fax speed Send a fax manually from a phone onSolution 1 Check the receiving fax machine for problems Solution 2 Check the phone line for noiseSolution 1 Check the phone line for noise Pages of a fax I sent are missingSolution 2 Increase the fax resolution Solution 3 Make sure the glass is cleanFax I sent was blank when it was received Solution 1 Send the fax in black and whiteFax transmission is slow Parts of a fax I sent are cut offSolution 5 Increase the fax speed Solution 2 Lower the fax resolutionSolution 3 Check the phone line for noise Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxesSolution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallyTroubleshooting Fax troubleshooting 185 Change the answer ring pattern for distinctive ringing on Solution 10 Clear the memory of the product Solution 1 Lower the fax speed Product is having problems receiving a manual faxSolution 11 Check for error messages on the display Solution 2 Check for error messages on the display Product is not answering incoming fax callsSolution 1 Turn on the product Solution 5 Clear the memory of the product Pages of a fax I received are missing Solution 6 Check for error messages on the displaySolution 1 Load paper in the input tray Solution 2 Check the sending fax machine for problems Faxes are received but do not printCause The print cartridge carriage was stalled Solution 1 Check the sending fax machine for problems Solution 2 Make sure paper is loaded in the input trayComputer to which I am connecting has only one phone port Parts of a fax I received are cut offTroubleshooting Back view of the product Troubleshooting Fax troubleshooting 199 Troubleshooting Fax troubleshooting 201 Solution Solution 2 Try removing the splitter Solution 3 Try another power outletFax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speedFax log report shows an error Error codeErrors Carriage jam Solution 1 Clear the paper jam from the rear doorProduct messages Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freelyPlug the power cord directly into a power outlet To reset the product Solution 5 Print a self-test reportSolution 6 Reset the product Solution 7 Contact HP support for service Carriage blocked Mechanism errorSolution 1 Clear the paper jam Door open Firmware revision mismatchMemory is full Scanner failureScan errors Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerTo check the status of the product To check that the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a test Solution 2 Clear the print queueTo print a test To clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverSolution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manuallySolution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove ProgramsSelect Click here to restart later Product was not foundSolution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages File corruptedSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlySolution 3 Push the memory card all the way forward DisconnectedCard is inserted incorrectly Card access errorUse only one card at a time Card is damaged Paper messagesCard is not fully inserted Paper orientation error Paper upside downCannot load paper from input tray Ink is dryingSolution 3 Check the print settings Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 5 Clean the rollers Paper jam or misfeed Paper mismatchProduct not found Power and connection messagesWrong paper width Improper shutdown Solution 2 Connect the product to the computerCommunication test failed Two-way communication lost Carriage stall Print cartridge messagesLow on ink Solution 1 Clear the paper jam from the rear door Solution 5 Print a self-test report Solution 6 Reset the product Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup modeSolution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesSolution 3 Remove and reinsert the print cartridges Solution 4 Contact HP supportSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesSolution 1 Check the print cartridge Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Original HP ink has been depleted Previously used genuine HP cartridge installedGeneral printer error Troubleshooting HP warranty and support WarrantyBefore you call HP support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement FCC statementRegulatory notices 303 Technical information Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksGeräuschemission Regulatory notices 307 Technical information Symbols/Numerics Index310 311 312 313 314
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C4342, C4344 specifications

The HP C4342, also known as the HP Photosmart C4342, is an all-in-one printer that has made a significant impact in both home and small office environments. This device stands out for its versatility, combining printing, scanning, and copying capabilities in a single machine. Its sleek design and compact size make it an ideal choice for spaces where real estate is limited, while still providing robust functionality.

One of the main features of the HP C4342 is its ability to deliver high-quality color prints, utilizing HP's advanced inkjet technology. The printer offers a maximum resolution of up to 4800 x 1200 optimized dpi, which ensures that photos and graphics appear vibrant and detailed. Additionally, it is compatible with various paper sizes and types, including photo paper, envelopes, and plain paper, allowing users to print everything from school projects to professional presentations with ease.

The C4342 is equipped with built-in scanning and copying functions, providing users with the capability to digitize documents or create duplicates without the need for a separate machine. The scanner supports a high optical resolution, making it suitable for capturing fine details in images or text. Furthermore, the one-touch copy feature allows for quick and efficient duplication, simplifying everyday tasks.

HP has integrated several technologies into the C4342 to enhance user experience. The printer features HP's Smart Web Printing, which allows users to collect and print content from the web without wasting paper or ink on redundant pages. The device supports borderless photo printing, enabling users to create professional-quality photographs without unsightly white borders.

Connectivity options are another highlight of the HP C4342, allowing for easy setup and operation. The printer supports USB connections for direct user interface with computers, making it straightforward to start printing documents or photos. Additionally, HP's user-friendly software suite simplifies the installation process and offers enhanced editing capabilities for photographs.

In conclusion, the HP C4342 is a reliable all-in-one printer that incorporates a range of features and technologies to meet the diverse needs of users. With its high-quality print capabilities, multi-functionality, and convenient design, it remains a practical choice for anyone seeking an efficient and effective printing solution.
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