HP 6815, 6812 manual Solve fax problems

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Solve fax problems

If you still have problems using fax after successfully completing the fax test on page 5, follow the steps below:

Cannot send but can receive faxes

1.Perform a copy or scan to ensure that the printer is working properly.

2.Check the physical fax connections.

3.Check if other fax devices can send to the same phone number. The receiving fax device might have blocked your phone number, or it might be having technical problems.

4.If the problem persists, print the Fax Error Report and Fax Log (and if available, the caller ID report and junk fax report), and then contact HP for further help.

Cannot receive but can send faxes

1.Check the fax settings on the printer.

2.Check the physical fax connections.

3.Check if other devices connected to the same phone line can receive faxes. The phone line might be faulty or the sending fax device might be having problems sending faxes. You might also want to check if you have blocked the sender’s phone number.

4.Check the problem with the sender. If the problem persists, print the Fax Error Report and Fax Log (and if available, the caller ID report and junk fax report), and then contact HP for further help.

Cannot send and receive faxes

1.Perform a copy or scan to ensure that the printer is working properly.

2.Check the physical fax connections.

3.Check the fax settings on the printer.

4.Check if other devices connected to this phone line can send or receive faxes. There might be a problem with the phone line.

5.Reset the printer by turning off the printer and, if possible, the main switch of the power supply. Wait for a few seconds before turning on the power again. Try to send or receive a fax on the printer.

6.If the problem persists, print the Fax Error Report and Fax Log (and if available, the caller ID report and junk fax report), and then contact HP for further help.

If you have subscribed to a voicemail service on the same phone line used for faxing, you will have to receive faxes manually.

Check the printer fax settings

•• The Auto Answer feature is turned on for the printer to receive fax automatically.

•• If you have subscribed to a voicemail service from the phone company or service provider, ensure that the Rings to Answer on the printer is set to be more than that of the telephone answering machine. The printer will monitor the line and decide if an incoming call is a normal phone call or fax call. If it is a fax call, the printer will start a fax connection automatically. Otherwise, you might have to receive the fax manually by touching Fax.

•• If multiple phone numbers are assigned to the same physical phone line and the line is shared by multiple devices, ensure that the printer is set to the correct distinctive ring setting for receiving faxes.

Check the physical fax connections

•• Connect the phone cable from the port labeled 1-LINEon the back of the printer to the phone wall jack and connect a phone cable from the port labeled 2-EXTon the back of the printer to an extension phone. From the extension phone, call the phone number that failed to receive the faxes.

If you were trying to fax to an external number, be sure to include any required access code or numbers prior to entering the number. You might also need to add a pause in the number to prevent the printer from dialing too fast; to add a pause, touch * repeatedly until a dash (-) appears on the display.

•• If you cannot make any outgoing calls because no dial tone is detected or the line is noisy, try using another phone cable in place of the one connected to the 1-LINE phone port, or move the printer to another location that has a separate phone line (if possible) and see if there are similar problems.

•• If you are in a digital phone environment (such as FoIP,

fax over VoIP), reduce the fax speed and turn off the Error Code Modulation (ECM) from the printer control panel. If needed, contact your phone company to find out if there are problems with the phone line or to learn more about the capabilities of the phone network.

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Contents Learn more Get startedScan to find out more Solve wireless problems WirelessAcknowledgements HP Printables Web ServicesSafety information HP ePrintConnect the phone line Set up faxFax For users in EuropePrint a report How do I set up HP printers in digital phone environments?Test Fax Setup Use reports and logsUse Fax Solve fax problems HP product Duration of limited warranty Hewlett-Packard limited warranty statementEn savoir plus DémarrageNumérisation du code pour plus dinformations Sans fil Résolution des problèmes liés aux réseaux sans filMarques Informations de sécurité Services WebImprimables HP Informations relatives aux cartouches dencreSe connecter à la ligne téléphonique Configuration du télécopieurTélécopie Pour les utilisateurs résidant en EuropeImprimer un rapport Touchez Configuration du télécopieurTouchez Configuration du télécopieur, puis touchez Rapports Utiliser les rapports et les journaux de télécopieUtilisation du télécopieur Vérifier les paramètres de télécopie de limprimante Résolution des problèmes de télécopieVérifier les branchements du télécopieur Produit HP Durée de la garantie limitée Déclaration de garantie limitée Hewlett-PackardMás información Primeros pasosEscanee para obtener más información Conexión inalámbrica Solución de problemas de comunicación inalámbricaMarcas registradas Información de seguridad Servicios webImprimibles HP Información sobre cartuchos de tintaConecte los dispositivos adicionales Configuración del faxPara usuarios de Europa Conectar la línea telefónicaImprimir un informe Toque Configuración de faxToque Configuración de fax y toque Informes Uso de informes y registrosUso del fax No puedo enviar ni recibir faxes Solucionar problemas de faxNo puedo enviar faxes, pero sí recibirlos No puedo recibir faxes, pero sí enviarlosProducto HP Duración de la garantía limitada Declaración de garantía limitada de Hewlett-PackardDigitalize para saber mais Primeiros passosDeclarações Solução de problemas de conexão sem fioImprimíveis HP HP ePrintConectar mais dispositivos Configurar faxPara usuários na Europa Conectar a linha telefônicaLimpar o registro do fax Teste da configuração do faxUsar relatórios e logs Imprimir um relatórioReceber um fax automaticamente Usar o faxEnviar um fax-padrão Enviar faxes usando uma extensão telefônicaNão é possível enviar nem receber faxes Solucionar problemas de faxNão é possível enviar, mas é possível receber faxes Não é possível receber, mas é possível enviar faxesDeclaração de garantia limitada Hewlett-Packard
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6812, 6815 specifications

The HP 6815 and HP 6812 are multifunction printers that have carved a niche in both home and office environments, offering an array of features that cater to diverse printing needs. These models are part of HP’s broader lineup, known for reliability, quality, and innovative technology.

One of the key features of the HP 6815 and 6812 is their ability to print, scan, copy, and fax, making them true all-in-one devices. They are equipped to handle various formats, including regular letter-sized documents and larger formats, making them ideal for professional use. The HP 6815 supports printing in both black-and-white and color, ensuring vibrant outputs for graphics, presentations, and documents.

Technology plays a significant role in the performance of the HP 6815 and 6812. Both models utilize HP's proprietary inkjet technology, which ensures high-quality prints with sharp text and vivid colors. They also come with HP's Instant Ink system, allowing users to subscribe to ink replacement services that automatically reorder cartridges when supplies run low. This feature reduces downtime and ensures that users never run out of ink unexpectedly.

Another important characteristic is wireless connectivity. The HP 6815 and 6812 support Wi-Fi connectivity, enabling users to print from various devices, including smartphones and tablets. They are compatible with mobile printing technologies such as Apple AirPrint, Google Cloud Print, and HP Smart app, enhancing convenience and flexibility in printing tasks.

In terms of usability, both models feature intuitive touchscreens, allowing users to navigate through functions easily. The user-friendly interface streamlines operations, from scanning documents to sending faxes. Additionally, the fast print speeds of up to 18 pages per minute for black-and-white and 10 pages per minute for color enhance productivity, making them suitable for demanding office environments.

With energy-efficient technology, the HP 6815 and 6812 also help reduce overall power consumption. They meet Energy Star guidelines, allowing businesses to minimize their environmental impact while keeping operational costs low.

Overall, the HP 6815 and 6812 multifunction printers are versatile, feature-rich devices that combine innovative technology with ease of use, making them reliable choices for anyone in need of efficient printing solutions.
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