HP 5742, 5740, 5745 manual Printer failure

Page 187

Printer failure

There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps:

1.Press (the Power button) to turn off the printer.

2.Unplug the power cord, and then plug in the power cord again.

3.Press (the Power button) to turn on the printer.

If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 124.

ENWW

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Contents HP Officejet 5740 e-All-in-One series Page Table of contents 100 193 126144 170Enww How do I? Get started Front view Printer partsBack view FeatureOverview of buttons and lights Control panel and status lightsControl panel display icons Icon Purpose Recommended papers for printing Paper basicsPhoto printing Everyday printing Business documentsOrder HP paper supplies Tips for selecting and using paperTo load small-size paper Load mediaTo load full-size paper To load legal paper To load envelopes Enww To load original on the scanner glass Load originalTo load an original in the document feeder Open the HP printer software Windows Touch Preferences Sleep modeTo set the Sleep mode time SetupSupport AccessibilityVisual MobilityPrint To print photos from a memory device Print photosTo print a photo from the printer software Quality Best or Maximum dpi To print a photo from the computer OSTo print a document Print documentsTo print documents OS To print on both sides Print on both sides duplexingTo print on both sides of the page OS Print using Near Field Communication NFC Print with AirPrint Quality Maximum dpi Print using the maximum dpiTo print in maximum dpi mode To print using maximum dpi OSTips for ink and paper Printer settings tipsTips for print success Tips for printing from a computerPrinter settings tips Use Web Services EPrint What are Web Services?HP Printables To set up Web Services using the embedded web server Set up Web ServicesTo set up Web Services using the printer control panel Touch Web Services SetupEnww To ePrint a document from anywhere Print with HP ePrintClick here to go online for more information Use HP Printables Use the HP Connected website To remove Web Services Remove Web ServicesSettings Touch Remove Web Services Tips for printing apps and using HP ePrint Tips for using Web ServicesCopy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy Scan to a computer To enable the scan to a computer feature WindowsTo enable the scan to a computer feature OS ScanTo scan an original from HP printer software OS Scan to a memory deviceTouch Start Scan To scan an original from HP printer software WindowsUse Scan to Email Set up Scan to EmailTo set up Scan to Email Scan to EmailTo enable Webscan Scan using WebscanChange account settings To change account settingsTo scan using Webscan Tips for copy and scan success Fax To send a standard fax from the printer control panel Send a faxSend a standard fax Send a standard fax from the computerTo send a fax from an extension phone Send a fax from a phoneTo send a standard fax from the computer Windows To send a standard fax from the computer OSTo send a fax from memory Send a fax using monitor dialingSend a fax from memory Touch Send Now Touch Black or ColorTouch Group Phone Book Contact Send a fax in Error Correction ModeTo send a fax to multiple recipients using group phone book Send a fax to multiple recipientsTouch Fax Setup Touch Preferences To change the ECM setting from the control panelReceive a fax manually Receive a faxTo receive a fax manually To reprint faxes in memory from the printer control panel Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memoryTo set automatic reduction from the printer control panel Forward faxes to another numberSet automatic reduction for incoming faxes To forward faxes from the printer control panelTo remove numbers from the junk fax list Touch Fax Setup Touch Preferences Touch Junk Fax BlockingBlock unwanted fax numbers To add a number to the junk fax listHP Digital Fax requirements Receive faxes using HP Digital FaxActivate HP Digital Fax To modify settings from the HP printer software OS Modify HP Digital Fax settingsTo modify settings from the printer control panel To modify settings from the HP printer software WindowsTouch Phone Book Contact Set up phone book contactsSet up and change phone book contacts To set up phone book contactsTo change group phone book contacts Set up and change group phone book contactsTo set up group phone book contacts Delete phone book contactsTouch Print Phone Book Print a list of phone book contactsTo set the answer mode Change fax settingsConfigure the fax header Set the answer mode Auto answerTouch Rings to Answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the number of rings before answeringTo set the dial type Set the dial typeSet the redial options Touch Distinctive RingTo set the fax speed Set the fax sound volumeTo set the fax sound volume Set the fax speedFor more information, see Fax over Internet Protocol on Fax and digital phone servicesFax over Internet Protocol Print fax confirmation reports To enable fax confirmationTouch Fax Setup Touch Reports and touch Fax Confirmation Use reportsTo include an image of the fax on the report Print fax error reportsTo set the printer to print fax error reports automatically Print and view the fax logView the Call History Clear the fax logPrint the details of the last fax transaction Print a Caller ID ReportTouch Phone book Touch Call history Work with cartridges Click Supplies Status Check the estimated ink levelsTo check the ink levels from the printer software Windows To check the ink levels from HP UtilityTo replace the cartridges Replace the cartridgesReplace the cartridges To find the print cartridge reorder numbers Order ink suppliesLocate the cartridge number on the printer Locate the cartridge number in the printer softwareExit single-cartridge mode Use single-cartridge modeCartridge warranty information Anonymous usage information storage To disable the usage information functionTips for working with cartridges Connect Your Printer Before you begin Set up the printer for wireless communicationSet up the printer on your wireless network Touch Wireless Settings Touch Wireless Setup WizardChange the connection type Click Printer Setup & SoftwareOpen System Preferences Touch Print Reports Touch Wireless Test Report Test the wireless connectionTurn on or off the wireless capability of the printer Connect wirelessly to the printer without a routerTo print from a wireless-capable mobile device Guidelines for using Wi-Fi DirectTo print from a wireless-capable computer Windows To print from a wireless-capable computer OS To set the link speed Change network settingsTo print the network configuration To change IP settingsDefault Gateway DNS Address To open the Toolbox Advanced printer management tools for networked printersToolbox Windows HP Utility OSTo open the embedded Web server via network To open the embedded Web server using Wi-Fi DirectOpen the embedded Web server About cookiesWireless Tips for setting up and using a networked printerSolve a problem Clear a paper jam Jams and paper-feed issuesTo clear an internal paper jam Enww To clear a paper jam in the document feeder Clear a print carriage jam Learn how to avoid paper jamsMultiple pages are being picked up Solve paper-feed problemsPaper is not picked up from a tray Pages are skewingTo clean cartridge contacts Ink cartridge issuesInk cartridge issues To verify that the printer is not paused or offline Printing issuesFix problems with page not printing unable to print Resolve print issuesWindows To verify that the printer is set as the default printerTo restart the print spooler Windows 8.1 and WindowsTo clear the print queue Ii. Click Manage, and then click Services and ApplicationsWindows Vista Windows XPTo check the power connection and reset the printer Fix print quality issuesTo align the cartridges from the printer software To improve print qualityTo align the cartridges from the printer display To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo align print cartridges from the software To clean the cartridges from the printer displayTo print a test Click Test To automatically clean the print headClick Clean Printheads Fix ink smears on printoutsTroubleshoot copy problems Copy issuesSolve scan problems Scan issuesWhat to do if the fax test failed Fax issuesTo test fax setup via the printer control panel Run the fax testFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedPlug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed Using Correct Type of Phone Cord with Fax test failedFax Line Condition test failed Printer is having problems sending and receiving faxes Troubleshoot fax problemsDisplay always shows Phone Off Hook Enww Printer cannot receive faxes, but can send faxes Printer cannot send faxes, but can receive faxes Computer cannot receive faxes HP Digital Fax Fax tones are recorded on my answering machineFix Wi-Fi Direct connection Network and connection issuesFix wireless connection Find network settings for wireless connectionFix Ethernet connection Convert USB connection to wirelessPrinthead alignment fails Printer hardware issuesTo extract the automatic output tray extender manually Printer shuts down unexpectedlyResolve printer failure Register printer Support process HP supportHP support by phone Phone support period Placing a call Additional warranty optionsSupport phone numbers After the phone support period Technical information Hewlett-Packard Company notices Scan specifications SpecificationsEnvironmental specifications Print specificationsCartridge yield Print resolution Copy specificationsEco-Tips Environmental product stewardship programPaper use HP inkjet supplies recycling program Material safety data sheetsPower consumption PlasticsEpeat Enww Regulatory model identification number Regulatory informationRegulatory information Enww Enww Products with external AC Adapters Products with wireless functionalityEuropean telephone network declaration Modem/Fax Wireless functionality in EuropeDeclaration of conformity Exposure to radio frequency radiation Regulatory information for wireless productsEnww Wireless notice to users in Japan Additional fax setup Table B-1 Set up faxing parallel phone systemsSelect the correct fax setup for your home or office DSL PBX Case a Separate fax line no voice calls received To set up the printer with a separate fax lineTo set up the printer with DSL Case B Set up the printer with DSLEnww To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the printer with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the printer with voice mailFigure B-6Back view of the printer Set up the printer with a computer dial-up modemTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemFigure B-8Example of a parallel splitter Shared voice/fax with computer dial-up modemShared voice/fax with computer DSL/ADSL modem Figure B-10Example of a parallel splitter Figure B-11Back view of the printer Case I Shared voice/fax line with answering machineEnww Figure B-12Example of a parallel splitter Enww Parallel splitter To set up the printer with a computer DSL/ADSL modem Country/region Enww Serial-type fax setup Test fax setup Errors Windows Low on ink Very low on ink Solution 1 Turn the printer off and on Ink cartridge problemSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww Enww Fax tests
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5742, 5740, 5745 specifications

The HP 5745 and HP 5742 are multifunctional printers that cater to home and small office environments, combining reliability, efficiency, and advanced printing technology. Both models are equipped to handle a variety of tasks including printing, scanning, copying, and faxing, making them ideal choices for users looking to streamline their workflow in a compact form factor.

One of the standout features of the HP 5745 and 5742 is their impressive print quality. With a resolution of up to 4800 x 1200 optimized dpi, these printers produce crisp text and vibrant color images, suitable for both professional documents and creative projects. The technology behind this high-quality output includes HP’s Inkjet Precision technology, which ensures precise droplet placement for consistent results.

Speed is another notable characteristic of these models, with both capable of printing up to 15 pages per minute (ppm) in black and white and approximately 11 ppm in color. This efficiency is enhanced by the printers’ automatic duplex printing capabilities, allowing users to print on both sides of the paper without manual intervention, thereby saving time and reducing paper usage.

Connectivity options are expansive, with both models supporting Wi-Fi Direct, allowing for easy network-less printing from mobile devices. They also feature mobile printing solutions like HP Smart App, Apple AirPrint, and Google Cloud Print, which facilitate seamless integration with smartphones and tablets. Additionally, a USB interface provides straightforward connectivity for users who prefer direct connections.

The HP 5745 and 5742 are designed with user convenience in mind. A 2.65-inch color touchscreen offers an intuitive interface for easy navigation of menus and functions. Their compact design ensures they fit well in various spaces, while their relatively low operating noise levels make them suitable for quiet office environments.

Both models utilize HP's high-capacity ink cartridges, providing cost-efficiency and high yield outputs. The availability of XL cartridges means less frequent replacements and lower cost per page, a crucial factor for budget-conscious users.

In summary, the HP 5745 and 5742 multifunction printers offer a balanced combination of print quality, speed, and advanced connectivity options. Whether used in a busy home office or a small business setting, these printers are designed to meet a range of printing needs while ensuring user-friendly operation and efficiency.
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