HP 920c, 948c, 940c manual Replacing print cartridges print cartridge part numbers

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troubleshooting problems with the tri-color or black print cartridge

If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem:

•Insert the proper print cartridge if one is missing. The printer needs both a black print cartridge and a tri-color print cartridge to operate.

•Remove and reinsert the print cartridge if both print cartridges are installed.

•Verify that the correct print cartridge is installed if there is still a problem.

•Replace the cartridges if the problem persists.

solving problems with low ink

If the arrow points to the tri-color or the black low ink icon, replace the relevant print cartridge.

verifying that the problem is solved

If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved.

See also:

replacing print cartridges print cartridge part numbers

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Contents Quick help Product maintenance Solve a problemProduct specifications IndexLearning about your printer Introducing your hp deskjet printer Finding information Hewlett-packard company notices AcknowledgmentsSymbols Terms and conventionsTerms Icons Learning about printer features Buttons and lightsPaper trays See alsoTwo-sided printing Using paper trays TrayOut tray Printing on paper and other media Fold-up tray Using the taskagent Changing print qualityUsing the taskagent shortcut menu Opening the printer properties dialog boxDisplaying print cartridge warning messages Printing on paper and other media Printing with your hp deskjet printer Changing printer properties settings Saving changesPlain paper Letter/A4 paperPrint Quality Draft, Normal, or Best Paper Type Plain Paper Legal paper Printing guidelinesPaper Size Legal Envelopes Printing a single envelopePrint Quality Normal Printing multiple envelopes Copies Up to15 For best results use hp products Transparencies Preparing to printPrinting transparencies Printing guidelinesLabels Printing labelsCopies Up to Business cards, index cards, and other small media Printing business cards, index cards, and other small media Printing guidelines Photographs Printing photographsPaper Type The appropriate photo paper type For best results use hp photo papers Greeting cards Printing greeting cardsTwo-Sided Printing If appropriate Printing guidelines Posters Printing postersTwo-Sided Printing Unchecked Banners Printing bannersPaper Type hp banner paper Printing guidelines Iron-on transfers Printing iron-on transfersOrientation Mirror Image Manual two-sided printing Printing manuallyTwo-Sided Printing Check this box Click Continue when the paper is properly reloaded Tablet binding Custom paper sizes Defining a custom paper sizeSee also printing posters printing banners Product maintenance Print cartridge status light Understanding the print cartridge status lightChecking the print cartridge status Replacing print cartridges print cartridge part numbers Replacing print cartridges Page Aligning print cartridges print cartridge part numbers Aligning print cartridges Automatically cleaning print cartridges Open the HP Deskjet ToolboxManually cleaning print cartridges Gathering cleaning suppliesPreparing to clean Cleaning the print cartridges and print cartridge cradle Print cartridge cradle 2. cradle wall Cleaning the printer Printer casePrinter interior Refilling print cartridges Maintaining print cartridges Print cartridge part numbers Hp deskjet toolbox Right-click the TaskAgent and select Open ToolboxPage Solve a problem Printer lights are flashing What the flashing lights indicateIf the print cartridge status light is flashing If the resume light is flashingIf the power light is flashing If all lights are flashingPrinter is not printing Paper does not come out of the printerPage Error messages appear when using a USB connection Paper jams occurPrinter does not turn on Printer is too slow Computer does not meet system requirementsPrinter software is outdated There are conflicting USB cable connections Complex documents, graphics, or photographs are printingPrinting photographs Problems with printouts Blank pages printPrintout does not reflect new print settings Document is printed off-center or at an anglePhotos are not printing correctly Paper Type Appropriate photo paperBanners are not printing correctly If you continue to have problems, contact HP Customer Care Product specifications Product specifications for hp deskjet 948c series printers Color resolution depending on paper typeMemory Power consumption Media handling Print cartridges Product specifications for hp deskjet 940c series printers Kg 15 lb without print cartridges Power consumption Media handling Print cartridges Product specifications for hp deskjet 920c series printers 101 102 103 104 Minimum printing margins Banners A4 210 x 297 mm 8.27 x 11.7 System requirements Windows108 Index Ink streaks Paper capacity Troubleshooting problems with#58 warning messages#16 Page Specifications print cartridges