HP 920c, 948c, 940c manual Error messages appear when using a USB connection, Paper jams occur

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error messages appear when using a USB connection

the error message “there was an error writing to <name of usb port>” is displayed

If the printer is connected to a USB hub along with several other USB devices, it may not be receiving correct data. Connect the printer directly to the USB port on your computer.

paper jams occur

1.Remove the paper from the In and Out trays.

2.Press the Resume button on the front of the printer.

3.If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.

If the paper jam is not cleared:

1.Open the Rear Access Door by turning the latch counterclockwise and removing the door.

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Contents Quick help Solve a problem Product maintenanceProduct specifications IndexLearning about your printer Introducing your hp deskjet printer Finding information Acknowledgments Hewlett-packard company noticesSymbols Terms and conventionsTerms Icons Buttons and lights Learning about printer featuresSee also Paper traysTwo-sided printing Tray Using paper traysOut tray Printing on paper and other media Fold-up tray Changing print quality Using the taskagentOpening the printer properties dialog box Using the taskagent shortcut menuDisplaying print cartridge warning messages Printing on paper and other media Printing with your hp deskjet printer Saving changes Changing printer properties settingsLetter/A4 paper Plain paperPrint Quality Draft, Normal, or Best Paper Type Plain Paper Printing guidelines Legal paperPaper Size Legal Printing a single envelope EnvelopesPrint Quality Normal Printing multiple envelopes Copies Up to15 For best results use hp products Preparing to print TransparenciesPrinting guidelines Printing transparenciesPrinting labels LabelsCopies Up to Business cards, index cards, and other small media Printing business cards, index cards, and other small media Printing guidelines Printing photographs PhotographsPaper Type The appropriate photo paper type For best results use hp photo papers Printing greeting cards Greeting cardsTwo-Sided Printing If appropriate Printing guidelines Printing posters PostersTwo-Sided Printing Unchecked Printing banners BannersPaper Type hp banner paper Printing guidelines Printing iron-on transfers Iron-on transfersOrientation Mirror Image Printing manually Manual two-sided printingTwo-Sided Printing Check this box Click Continue when the paper is properly reloaded Tablet binding Defining a custom paper size Custom paper sizesSee also printing posters printing banners Product maintenance Understanding the print cartridge status light Print cartridge status lightChecking the print cartridge status Replacing print cartridges print cartridge part numbers Replacing print cartridges Page Aligning print cartridges print cartridge part numbers Aligning print cartridges Open the HP Deskjet Toolbox Automatically cleaning print cartridgesManually cleaning print cartridges Gathering cleaning suppliesPreparing to clean Cleaning the print cartridges and print cartridge cradle Print cartridge cradle 2. cradle wall Cleaning the printer Printer casePrinter interior Refilling print cartridges Maintaining print cartridges Print cartridge part numbers Right-click the TaskAgent and select Open Toolbox Hp deskjet toolboxPage Solve a problem What the flashing lights indicate Printer lights are flashingIf the resume light is flashing If the print cartridge status light is flashingIf all lights are flashing If the power light is flashingPaper does not come out of the printer Printer is not printingPage Paper jams occur Error messages appear when using a USB connectionPrinter does not turn on Printer is too slow Computer does not meet system requirementsPrinter software is outdated Complex documents, graphics, or photographs are printing There are conflicting USB cable connectionsPrinting photographs Blank pages print Problems with printoutsDocument is printed off-center or at an angle Printout does not reflect new print settingsPaper Type Appropriate photo paper Photos are not printing correctlyBanners are not printing correctly If you continue to have problems, contact HP Customer Care Product specifications Color resolution depending on paper type Product specifications for hp deskjet 948c series printersMemory Power consumption Media handling Print cartridges Product specifications for hp deskjet 940c series printers Kg 15 lb without print cartridges Power consumption Media handling Print cartridges Product specifications for hp deskjet 920c series printers 101 102 103 104 Minimum printing margins Banners A4 210 x 297 mm 8.27 x 11.7 Windows System requirements108 Index Ink streaks Paper capacity Troubleshooting problems with#58 warning messages#16 Page Specifications print cartridges