HP T2500 manual 237, 2Numerical error codes

Table 27-2Numerical error codes

Error code	Recommendation
05.5:10	Update the printer's BIOS.
08:04	Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware
	on page 153.
08:08	Retry the operation that you were attempting. If it fails again, restart the printer. If the problem
	persists, update the printer's firmware. See Update the firmware on page 153.
09:01	Paper jam in the scanner. Remove all paper from the scanner and try again.
09:02	Calibrate the scanner. See Calibrate the scanner on page 165.
09:04	Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware
	on page 153.
39.1:01	Roll 1 has been unexpectedly unloaded. Reload the roll.
39.2:01	Roll 2 has been unexpectedly unloaded. Reload the roll.
61:01	The file format is wrong and the printer cannot process the job.
	●	Turn off the printer using the Power button at the front.
	●	Turn off the power switch at the rear.
	●	Disconnect the power cord.
	●	Reconnect the power cord and turn on the printer.
	●	Send the same job to the printer again.
	●	Ensure that the printer’s firmware is up to date. See Update the firmware on page 153.
61:04.1, 61:04.2	Update your printer's firmware. See Update the firmware on page 153.
61:08	Resend the job.
61:08.1	The job cannot be printed because it is password-protected.
61:08.2	The job cannot be printed because it contains errors. Resend the job from the Embedded Web
	Server.
61:09	Resend the job.
63:10	●	Turn off the printer using the Power button at the front.
	●	Turn off the power switch at the rear.
	●	Disconnect the power cord.
	●	Reconnect the power cord and turn on the printer.
	●	Check that the network cable is correctly connected.
	●	Ensure that the printer’s firmware is up to date. See Update the firmware on page 153.
63:20	A potential problem has been detected in the network interface.
	●	Turn off the printer using the Power button at the front.
	●	Turn off the power switch at the rear.
	●	Disconnect the power cord.
	●	Reconnect the power cord and turn on the printer.
	●	Send the same job to the printer again.
	●	Ensure that the printer’s firmware is up to date. See Update the firmware on page 153.

ENWW 237