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HP T2500 manual Troubleshooting ink cartridge and printhead issues

Models: T2500

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25Troubleshooting ink cartridge and printhead issues

●Cannot insert an ink cartridge

●Ink cartridge status messages

●Cannot insert the printhead

●The front-panel display recommends reseating or replacing the printhead

●Clean the printhead

●Align the printhead

●Printhead status messages

226 Chapter 25 Troubleshooting ink cartridge and printhead issues

ENWW

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HP T2500 manual Troubleshooting ink cartridge and printhead issues

Contents

Designjet T2500 eMultifunction Series Legal notices Table of contents Network configuration 103 121 136140 151 182 166172 220 200201 226 230236 239 247 250 Introduction Safety precautions Mains connectionPrinter operation Printer servicing Using this guide Use and maintenanceTroubleshooting HP Start-Up Kit Accessories, support and specifications Printer modelsGlossary Index Printer’s main features Printer’s main features Printer’s main components Front view Power switch Power socket Rear viewCommunication ports Printer’s main components Front panel Following items are displayed only on the home screen Left and right fixed iconsHome screen dynamic icons Sleep mode Information screenTo reach the information screen, press on the home screen Information screen dynamic icons Printer software Web ServicesPrinter software Turn the printer on and off HP Designjet ePrint & Share Printer’s internal prints To turn it back on, use the power switch at the rearPrinter’s internal prints Enww Installing the software Connect the printer to your network Network configurationUsing IPv6 Using IPSec Printer software installationConnect a computer to the printer by network Windows Your printer supports IPSec Uninstall the printer software Windows Open the Mac OS X HP Designjet InstallerConnect a computer to the printer by network Mac OS Bonjour connection TCP/IP connection Click Continue Uninstall the printer software Mac OS Setting up the printer Set up your Web-connected printer Web Services manual configurationConfigure the printer’s Internet connection Introduction Configure firmware updates Configure a scan-to-network or scan-to-FTP folder Print quality Choose between Best, Normal, and FastScan to network folder Scan to FTP folder Configure a scan-to-network or scan-to-FTP folder Example Create a scan-to-network folder under Windows Check the Share this folder box Example Create a scan-to-network folder under Mac OS Enww Roll switching options Preferences Paper options Roll switching optionsPaper suitability options Paper mismatch action Turn nesting on and off Nest options Wait time Turn usage information on and off Turn e-mail notifications on and offTurn alerts on and off Each case, you must set the following options Control access to the printer Front-panel security settingsTo access alert settings under Windows To access alert settings under Mac OS Require account ID Embedded Web Server security settingsDisable your HP ePrint Center connection Set Windows driver preferences Network configuration Verify correct operation Preconfigure network settings if requiredTools for preconfiguration Troubleshooting Add the printer to your network system Reset network parameters Link configuration methods Enable or disable network protocols Control network protocolsFront-panel menu items Control network protocols Dhcp Renew Front-panel menu items DHCPV6 Policy Embedded services Ipsec Supported network protocols TCP/IPv4 Personalizing the printer Personalizing the printer Change the language of the front-panel display Access the HP UtilityAccess the Embedded Web Server Change the sleep mode setting Change the auto-off settingChange the loudspeaker volume Change the language of the HP Utility Change the units of measurement Configure network settingsChange the front-panel display brightness Change the graphic language setting Network connectivity Gigabit Ethernet Modify configurationManage printer security Select one of the following options Change your printer’s email address Paper handling Paper handling General advice General adviceLoad a roll onto the spindle Open the roll cover Enww Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Is not in the list on Quick procedure with paper on the roll Front panel procedure with paper on the rollUnload a roll You may need to open the roll cover Load a single sheet Stacker Manual printing with the stacker open Enww View information about the paper Paper presetsBasket Printing paper info Move the paperMaintain paper Printing preferences Paper options Printing paper info Press , then , then Setup Print retrieval Retrieval time Change the drying timeChange the retrieval time Turn the automatic cutter on and off Feed and cut the paper How the printer allocates jobs to paper rolls Working with two rollsUses of a multiroll printer Roll switching policy doesnt matter Economically on Printing Print from a USB flash drive Then , then Print from USB preferences Print from a computer using a printer driver Advanced print settings Paper size can be specified in the following ways Select print qualitySelect paper size Use Windows forms Advanced print settingsUse the Windows printer driver Select margins options Print on loaded paperUse the Mac OS X printer driver Use the Embedded Web Server Rescale a print Change the treatment of overlapping lines Preview a print Print a draft High-quality printing You can specify high-quality printing in the following ways Print with crop lines Print in gray shadesPrint with no margins Use paper economically Nest jobs to save roll paper When does the printer try to nest pages? Nesting on Paper saved by nesting Use ink economically Roll protectionUnattended printing/overnight printing Paper options Roll protection 1Recommended settings for unattended printing Print from iOS with AirPrint Print from iOS with AirPrint Scan to file ScanningPaper types suitable for scanning Scan to file Then Scan preferences Preferences De-skew Off Copying Then Copy preferences Web-connected printing Web-connected printing Enable Cloud printing for your printer Print through the Cloud with HP Designjet ePrint & Share Print by email Print from a smartphone or tablet Enww View and print from the HP Designjet ePrint & Share website Enww Press the HP ePrint & Share icon Scan to an email address Sign in using your registered email address and password Press the Scan icon on the front panels home screen Enww Enww Share files in your Online Print History Web-connected printing Job queue management 103 Select when to print a job in the queue Job queue in the front panelJob queue Job preview Pause a job in the queue Reprint a job from the queueSave a scanned job to another destination Delete a job from the queue Job queue in the Embedded Web Server or HP Utility Reprint or copy a job in the queue Job status messages Printing Drying Cutting paper Ejecting Canceled The job has been canceled by the printer Canceled by userPrinted Empty job The job does not contain anything to print Color management Color management Color calibration How colors are representedSummary of the color management process Color management from printer drivers Color management options Printer emulation Color adjustment options You can adjust the colors of your print as follows You can adjust the gray balance of your print under Windows Printing in grayscale Color management from printer drivers PostScript printers HP Professional Pantone Emulation Color emulation Cmyk color emulation Color management from the Embedded Web Server Submit Job options Color management from the front panel Printing preferences Color options Color management and the scanner Practical printing examples 121 Print from Adobe Acrobat Print from Adobe Acrobat Print from Autodesk AutoCAD Print from Autodesk AutoCAD Enww Print from Adobe Photoshop Using printer emulationUsing clip contents by margins Enww Using PowerPoint Print and scale from Microsoft Office Enww Using Project Select File Page Setup Print Practical printing examples Using Excel Enww Enww Retrieving printer usage information Retrieving printer usage information Check usage statistics for a job Get printer accounting informationCheck usage statistics Set Send accounting files to Enabled Request accounting data by emailAccounting statistics with the HP Utility Accounting statistics with the Embedded Web Server Request accounting data by email Handling ink cartridges and printhead Handling ink cartridges and printhead HP Utility procedures About the ink cartridgesCheck the ink cartridges status Remove an ink cartridge Insert an ink cartridge Insert an ink cartridge Check the printhead status Safe modeAbout the printhead Status, see Front-panel error messages on Remove the printhead Enww Enww Insert the printhead Lift the printhead out of the carriage Insert the printhead Storage of anonymous usage information Printer maintenance 151 Clean the exterior of the printer Check printer statusMaintain the ink cartridges Move or store the printer Update the firmware Automatic firmware updatesManual firmware updates Important notes Secure File Erase Update the softwarePrinter maintenance kits Disk Wipe Security Scanner maintenance Scanner maintenance Clean the scanner’s glass plate Enww Clean the pressure rollers and the feed rollers Replace the scanner’s glass plate Replace the scanner’s glass plate Enww Enww Enww If calibration fails Calibrate the scannerTo calibrate the scanner Supplies and accessories Supplies and accessories How to order supplies and accessories Order ink suppliesOrder paper Following ink supplies can be ordered for your printer Roll paper 3Roll paper Introduction to the accessories Order accessoriesPostScript Upgrade Spindle Following accessories can be ordered for your printer Spindle Adaptor Kit Troubleshooting paper issues Troubleshooting paper issues Paper loading error messages Paper cannot be loaded successfullyUnsuccessful roll load Unsuccessful sheet load Black ink is easily removed when touched Paper type is not in the listTransparent or translucent film Photo paper An on hold for paper message When is a job put on hold for paper?Printer printed on the wrong paper type Paper has jammed in the print platen Paper has jammed in the print platen Enww Enww Paper has jammed in the stacker Printer displays out of paper when paper is available Printer reports unexpectedly that the stacker is fullPrints do not fall neatly into the basket Print remains in the printer after printing has completed Troubleshooting print-quality issues Troubleshooting print-quality issues 183 Recalibrate the paper advance Print-quality troubleshooting wizardWhen you have any print-quality problem Recalibrating the paper advance procedure Return to default calibration Horizontal lines across the image banding Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurate Whole image is blurry or grainy This problem can occur for several different reasons Paper is not flatPrint is scuffed or scratched Ink marks on the paper Black ink comes off when you touch the print Other smears on the paper Edges of objects are stepped or not sharp Edges of objects are darker than expectedHorizontal lines at the end of a cut sheet print Vertical bands of different colors White spots on the print Colors are inaccurate Image is clipped Colors are fadingImage is incomplete clipped at the bottom Image Diagnostics Print Some objects are missing from the printed image Image Diagnostics Print Here is an example of the same printhead in a bad state If you still have a problemCorrective action If you still have a problem Scanning to file is slow Troubleshooting scanner issuesCannot access the network folder Troubleshooting scan-quality issues 201 Troubleshooting scan-quality issues Random vertical linesWrinkles or folds Actions Line discontinuities Grain in area fills when scanning plain paper Small color differences between adjacent CIS modules Vertical light lines at the intersection between CIS modules Variable line thickness or missing lines Inaccurately reproduced colors Color fringing Clipping in dark or light areas Clipping in dark or light areas Stop-start effect Flare in the image when scanning glossy originalsVertical red and green bands over white or black background Vibration Vibration Horizontal periodical banding Defocus, blurring and fading colors Defocus, blurring and fading colors Enww Vertical black band 20 cm wide Original Scan affected by a CIS failing module Scanner damages some originals Completely wrong colors Vertical distortion Object replication ghosting Incorrect edge detection, mostly when scanning tracing paper Copied or scanned image is very skewed Scanner diagnostic plot Scanner diagnostic plot Visual check for errors while printing the diagnostic sheet Resolution Alignment Printer banding Maintenance Clean printheadsLoss of shadow or highlight details Scan or copy the diagnostic plot StreaksGrain Scan Copy Save the diagnostic plot for future useMonitor calibration Troubleshooting ink cartridge and printhead issues Troubleshooting ink cartridge and printhead issues Cannot insert the printhead Cannot insert an ink cartridgeInk cartridge status messages Clean the printhead Align the printhead Printhead status messages On page 145 and Insert the printhead on Troubleshooting general printer issues Troubleshooting general printer issues Printer will not start Printer does not print Restore factory settings Printer seems slowPrinter behaves strangely Communication failures between computer and printer Cannot connect to the Internet Cannot access the HP UtilityCannot access the Embedded Web Server All tests Web Services issues Automatic file system checkAlerts Options on Alerts Front-panel error messages Front-panel error messages 2Numerical error codes 237 Using the Embedded Web Server System error logUsing a USB flash drive HP Customer Care 239 Introduction HP Professional Services HP Care Packs and Warranty ExtensionsHP Support Center HP Start-Up Kit HP Installation HP Proactive SupportCustomer Self Repair Convenient, easy to use How to contact HP Support Contact HP Support Printer specifications 243 Functional specifications Printer specifications For a list of supported papers, see Order paper on Physical specificationsScanner resolutions 200, 300, 600 ppi Memory specifications Power specificationsEnvironmental specifications Acoustic specifications Glossary Firmware GamutGigabit Ethernet Hi-Speed USB Paper PlatenPrinter driver Printhead Index Paper size Print connectivity config Usage 137 Reset paper advanceSpecification 244 Speaker volume Status 141 Unit selection Setup Download presets Economical use Paper not in list 174 Presets Print on loaded paper170 Power On/off 229 Printhead cleaner Clean glass plate 157 101 Network settings Sheet paper Load Sleep modeSlow printing 232 Smartphone Software Software update 154 246 Printing resolutions Spindle