Table 27-2Numerical error codes (continued)

Error code

Recommendation

 

 

71.03, 71.08

Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a

 

bitmap.

 

 

74.01

An error occurred when loading the firmware update file.

 

●

Turn off the printer using the Power button at the front.

 

●

Turn off the power switch at the rear.

 

●

Disconnect the power cord.

 

●

Reconnect the power cord and turn on the printer.

 

●

Reload the firmware update file into the printer. See Update the firmware on page 153.

 

 

74.1:04

Try the firmware update again. Do not try to use your computer while the update is in progress.

 

 

74.8:04

The firmware update has failed. Your firmware file may be incorrect; try to download it again. See

 

Update the firmware on page 153.

 

 

75.11:10

Preventive maintenance 1 is recommended. See Contact HP Support on page 242.

 

 

75.21:10

Preventive maintenance 2 is recommended. See Contact HP Support on page 242.

 

 

76:03

The printer’s hard disk is full. You may want to use Disk Wipe to free some space; see Disk Wipe

 

on page 155.

 

 

78:08

Borderless printing not possible; setting ignored. Ensure that the loaded paper supports borderless

 

printing.

 

 

79:03, 79:04

Update the printer's firmware. See Update the firmware on page 153.

 

 

81:01

Open the scanner and make sure that there are no obstacles restricting the movement of the drive

 

roller. If the paper has jammed, clear the obstruction by following the instructions in the front

 

panel.

 

 

86:01

Open the scanner and make sure that there are no obstacles restricting the movement of the

 

printhead’s carriage. If the paper has jammed, clear the obstruction by following the instructions in

 

the front panel.

 

 

94, 94.1

Restart color calibration. See Color calibration on page 111.

 

 

 

The system error log

The printer saves a log of system errors that you can access in the following ways.

Using a USB flash drive

1.Create an empty file named pdipu_enable.log in a USB flash drive.

2.Insert the USB flash drive into the Hi-Speed USB host port in the front panel. The log will be automatically copied into the drive.

Using the Embedded Web Server

1.In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html.

2.The Embedded Web Server will send you a file with the extension .trb containing the system error log. Alternatively, select the Support tab, then Service Support > Download Diagnostic Package.

238 Chapter 27 Front-panel error messages

ENWW