27 Front-panel error messages

Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.

If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP Support on page 242.

Table 27-1Text messages

Message

Recommendation

 

 

[Color] cartridge altered

Check the cartridge.

 

 

[Color] cartridge has expired

Replace the cartridge. See Handling ink cartridges and printhead

 

on page 140.

 

 

[Color] cartridge is low on ink

Ensure that you have a new cartridge of the same color ready.

 

 

[Color] cartridge is missing

Insert a cartridge of the correct color. See Handling ink cartridges

 

and printhead on page 140.

 

 

[Color] cartridge is non-HP ink

You are recommended to install an HP original ink system for

 

optimum system performance.

 

 

[Color] cartridge is out of ink

Replace the cartridge. See Handling ink cartridges and printhead

 

on page 140.

 

 

[Color] cartridge is very low on ink

Ensure that you have a new cartridge of the same color ready.

 

 

Printhead error: not present

Insert a printhead. See Handling ink cartridges and printhead

 

on page 140.

 

 

Printhead error: replace

Remove the non-functional printhead and insert a new printhead.

 

See Handling ink cartridges and printhead on page 140.

 

 

Printhead error: reseat

Remove and reinsert the same printhead, or try cleaning the

 

electrical connections. If necessary, insert a new printhead. See

 

The front-panel display recommends reseating or replacing the

 

printhead on page 227.

 

 

Printhead out of warranty

The printhead's warranty has ended, because of the length of

 

time it has been in operation, because of the volume of ink used,

 

or because non-HP ink has been used in the system. See the

 

limited warranty document.

 

 

Printhead replacement incomplete. Restart it.

Restart the printhead replacement process.

 

 

Replace [color] cartridge

Replace the cartridge. See Handling ink cartridges and printhead

 

on page 140.

 

 

Replace incorrect [color] cartridge

Replace the cartridge. Check the supported ink cartridges and see

 

Handling ink cartridges and printhead on page 140.

 

 

Reseat [color] cartridge

Remove and reinsert the same cartridge. See Handling ink

 

cartridges and printhead on page 140.

 

 

236 Chapter 27 Front-panel error messages

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