27 Front-panel error messages
Occasionally you may see one of the following messages appear on the
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP Support on page 242.
Table
Message | Recommendation |
|
|
[Color] cartridge altered | Check the cartridge. |
|
|
[Color] cartridge has expired | Replace the cartridge. See Handling ink cartridges and printhead |
| on page 140. |
|
|
[Color] cartridge is low on ink | Ensure that you have a new cartridge of the same color ready. |
|
|
[Color] cartridge is missing | Insert a cartridge of the correct color. See Handling ink cartridges |
| and printhead on page 140. |
|
|
[Color] cartridge is | You are recommended to install an HP original ink system for |
| optimum system performance. |
|
|
[Color] cartridge is out of ink | Replace the cartridge. See Handling ink cartridges and printhead |
| on page 140. |
|
|
[Color] cartridge is very low on ink | Ensure that you have a new cartridge of the same color ready. |
|
|
Printhead error: not present | Insert a printhead. See Handling ink cartridges and printhead |
| on page 140. |
|
|
Printhead error: replace | Remove the |
| See Handling ink cartridges and printhead on page 140. |
|
|
Printhead error: reseat | Remove and reinsert the same printhead, or try cleaning the |
| electrical connections. If necessary, insert a new printhead. See |
| The |
| printhead on page 227. |
|
|
Printhead out of warranty | The printhead's warranty has ended, because of the length of |
| time it has been in operation, because of the volume of ink used, |
| or because |
| limited warranty document. |
|
|
Printhead replacement incomplete. Restart it. | Restart the printhead replacement process. |
|
|
Replace [color] cartridge | Replace the cartridge. See Handling ink cartridges and printhead |
| on page 140. |
|
|
Replace incorrect [color] cartridge | Replace the cartridge. Check the supported ink cartridges and see |
| Handling ink cartridges and printhead on page 140. |
|
|
Reseat [color] cartridge | Remove and reinsert the same cartridge. See Handling ink |
| cartridges and printhead on page 140. |
|
|
236 Chapter 27 | ENWW |