Paper has jammed in the stacker | HP T2500 manual

8.Remove the paper left in the printer.

9.Make sure you have removed every fragment of paper.

10.Lower the scanner and close the roll cover.

11.Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on.

12.Reload the roll, or load a new sheet see Paper handling on page 50.

NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.

The paper has jammed in the stacker

When a paper jam is detected in the stacker, printing is paused, and the front panel asks you to open the stacker cover and clear the jam by pulling out the paper.

180 Chapter 20 Troubleshooting paper issues

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HP T2500 manual Paper has jammed in the stacker

Contents

Designjet T2500 eMultifunction Series Legal notices Table of contents Network configuration 103 140 121136 151 172 166182 201 200220 236 226230 239 247 250 Introduction Printer operation Safety precautionsMains connection Printer servicing Troubleshooting Using this guideUse and maintenance HP Start-Up Kit Glossary Accessories, support and specificationsPrinter models Index Printer’s main features Printer’s main features Printer’s main components Front view Communication ports Power switch Power socketRear view Printer’s main components Front panel Home screen dynamic icons Left and right fixed iconsFollowing items are displayed only on the home screen To reach the information screen, press on the home screen Sleep modeInformation screen Information screen dynamic icons Printer software Web ServicesPrinter software Turn the printer on and off HP Designjet ePrint & Share Printer’s internal prints To turn it back on, use the power switch at the rearPrinter’s internal prints Enww Installing the software Using IPv6 Network configurationConnect the printer to your network Connect a computer to the printer by network Windows Using IPSecPrinter software installation Your printer supports IPSec Connect a computer to the printer by network Mac OS Uninstall the printer software WindowsOpen the Mac OS X HP Designjet Installer Bonjour connection TCP/IP connection Click Continue Uninstall the printer software Mac OS Setting up the printer Configure the printer’s Internet connection Set up your Web-connected printerWeb Services manual configuration Introduction Configure firmware updates Scan to network folder Configure a scan-to-network or scan-to-FTP folderPrint quality Choose between Best, Normal, and Fast Scan to FTP folder Configure a scan-to-network or scan-to-FTP folder Example Create a scan-to-network folder under Windows Check the Share this folder box Example Create a scan-to-network folder under Mac OS Enww Paper suitability options Roll switching optionsPreferences Paper options Roll switching options Paper mismatch action Turn nesting on and off Nest options Wait time Turn alerts on and off Turn usage information on and offTurn e-mail notifications on and off Each case, you must set the following options To access alert settings under Windows Control access to the printerFront-panel security settings To access alert settings under Mac OS Disable your HP ePrint Center connection Embedded Web Server security settingsRequire account ID Set Windows driver preferences Network configuration Tools for preconfiguration Preconfigure network settings if requiredVerify correct operation Troubleshooting Add the printer to your network system Reset network parameters Link configuration methods Front-panel menu items Enable or disable network protocolsControl network protocols Control network protocols Dhcp Renew Front-panel menu items DHCPV6 Policy Embedded services Ipsec Supported network protocols TCP/IPv4 Personalizing the printer Personalizing the printer Access the Embedded Web Server Access the HP UtilityChange the language of the front-panel display Change the loudspeaker volume Change the sleep mode settingChange the auto-off setting Change the language of the HP Utility Change the front-panel display brightness Configure network settingsChange the units of measurement Manage printer security Change the graphic language settingNetwork connectivity Gigabit Ethernet Modify configuration Select one of the following options Change your printer’s email address Paper handling Paper handling Load a roll onto the spindle General adviceGeneral advice Open the roll cover Enww Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Is not in the list on Unload a roll Quick procedure with paper on the rollFront panel procedure with paper on the roll You may need to open the roll cover Load a single sheet Stacker Manual printing with the stacker open Enww Basket Paper presetsView information about the paper Maintain paper Printing paper infoMove the paper Printing preferences Paper options Printing paper info Change the retrieval time Press , then , then Setup Print retrieval Retrieval timeChange the drying time Turn the automatic cutter on and off Feed and cut the paper Uses of a multiroll printer Working with two rollsHow the printer allocates jobs to paper rolls Roll switching policy doesnt matter Economically on Printing Print from a USB flash drive Then , then Print from USB preferences Print from a computer using a printer driver Advanced print settings Select paper size Select print qualityPaper size can be specified in the following ways Use the Windows printer driver Advanced print settingsUse Windows forms Use the Mac OS X printer driver Select margins optionsPrint on loaded paper Use the Embedded Web Server Rescale a print Change the treatment of overlapping lines Preview a print Print a draft High-quality printing You can specify high-quality printing in the following ways Print with no margins Print in gray shadesPrint with crop lines Use paper economically Nest jobs to save roll paper When does the printer try to nest pages? Nesting on Paper saved by nesting Unattended printing/overnight printing Use ink economicallyRoll protection Paper options Roll protection 1Recommended settings for unattended printing Print from iOS with AirPrint Print from iOS with AirPrint Paper types suitable for scanning ScanningScan to file Scan to file Then Scan preferences Preferences De-skew Off Copying Then Copy preferences Web-connected printing Web-connected printing Enable Cloud printing for your printer Print through the Cloud with HP Designjet ePrint & Share Print by email Print from a smartphone or tablet Enww View and print from the HP Designjet ePrint & Share website Enww Press the HP ePrint & Share icon Scan to an email address Sign in using your registered email address and password Press the Scan icon on the front panels home screen Enww Enww Share files in your Online Print History Web-connected printing Job queue management 103 Job queue Select when to print a job in the queueJob queue in the front panel Job preview Save a scanned job to another destination Pause a job in the queueReprint a job from the queue Delete a job from the queue Job queue in the Embedded Web Server or HP Utility Reprint or copy a job in the queue Job status messages Printing Drying Cutting paper Ejecting Printed Canceled The job has been canceled by the printerCanceled by user Empty job The job does not contain anything to print Color management Color management Summary of the color management process How colors are representedColor calibration Color management from printer drivers Color management options Printer emulation Color adjustment options You can adjust the colors of your print as follows You can adjust the gray balance of your print under Windows Printing in grayscale Color management from printer drivers PostScript printers HP Professional Pantone Emulation Color emulation Cmyk color emulation Color management from the Embedded Web Server Submit Job options Color management from the front panel Printing preferences Color options Color management and the scanner Practical printing examples 121 Print from Adobe Acrobat Print from Adobe Acrobat Print from Autodesk AutoCAD Print from Autodesk AutoCAD Enww Using clip contents by margins Using printer emulationPrint from Adobe Photoshop Enww Using PowerPoint Print and scale from Microsoft Office Enww Using Project Select File Page Setup Print Practical printing examples Using Excel Enww Enww Retrieving printer usage information Retrieving printer usage information Check usage statistics Get printer accounting informationCheck usage statistics for a job Accounting statistics with the HP Utility Set Send accounting files to EnabledRequest accounting data by email Accounting statistics with the Embedded Web Server Request accounting data by email Handling ink cartridges and printhead Handling ink cartridges and printhead Check the ink cartridges status HP Utility proceduresAbout the ink cartridges Remove an ink cartridge Insert an ink cartridge Insert an ink cartridge About the printhead Safe modeCheck the printhead status Status, see Front-panel error messages on Remove the printhead Enww Enww Insert the printhead Lift the printhead out of the carriage Insert the printhead Storage of anonymous usage information Printer maintenance 151 Maintain the ink cartridges Clean the exterior of the printerCheck printer status Move or store the printer Manual firmware updates Update the firmwareAutomatic firmware updates Important notes Printer maintenance kits Update the softwareSecure File Erase Disk Wipe Security Scanner maintenance Scanner maintenance Clean the scanner’s glass plate Enww Clean the pressure rollers and the feed rollers Replace the scanner’s glass plate Replace the scanner’s glass plate Enww Enww Enww To calibrate the scanner Calibrate the scannerIf calibration fails Supplies and accessories Supplies and accessories Order paper How to order supplies and accessoriesOrder ink supplies Following ink supplies can be ordered for your printer Roll paper 3Roll paper PostScript Upgrade Spindle Introduction to the accessoriesOrder accessories Following accessories can be ordered for your printer Spindle Adaptor Kit Troubleshooting paper issues Troubleshooting paper issues Unsuccessful roll load Paper loading error messagesPaper cannot be loaded successfully Unsuccessful sheet load Transparent or translucent film Black ink is easily removed when touchedPaper type is not in the list Photo paper Printer printed on the wrong paper type When is a job put on hold for paper?An on hold for paper message Paper has jammed in the print platen Paper has jammed in the print platen Enww Enww Paper has jammed in the stacker Prints do not fall neatly into the basket Printer displays out of paper when paper is availablePrinter reports unexpectedly that the stacker is full Print remains in the printer after printing has completed Troubleshooting print-quality issues Troubleshooting print-quality issues 183 When you have any print-quality problem Print-quality troubleshooting wizardRecalibrate the paper advance Recalibrating the paper advance procedure Return to default calibration Horizontal lines across the image banding Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurate Whole image is blurry or grainy Print is scuffed or scratched This problem can occur for several different reasonsPaper is not flat Ink marks on the paper Black ink comes off when you touch the print Other smears on the paper Horizontal lines at the end of a cut sheet print Edges of objects are stepped or not sharpEdges of objects are darker than expected Vertical bands of different colors White spots on the print Colors are inaccurate Image is incomplete clipped at the bottom Colors are fadingImage is clipped Image Diagnostics Print Some objects are missing from the printed image Image Diagnostics Print Corrective action If you still have a problemHere is an example of the same printhead in a bad state If you still have a problem Cannot access the network folder Troubleshooting scanner issuesScanning to file is slow Troubleshooting scan-quality issues 201 Wrinkles or folds Troubleshooting scan-quality issuesRandom vertical lines Actions Line discontinuities Grain in area fills when scanning plain paper Small color differences between adjacent CIS modules Vertical light lines at the intersection between CIS modules Variable line thickness or missing lines Inaccurately reproduced colors Color fringing Clipping in dark or light areas Clipping in dark or light areas Vertical red and green bands over white or black background Flare in the image when scanning glossy originalsStop-start effect Vibration Vibration Horizontal periodical banding Defocus, blurring and fading colors Defocus, blurring and fading colors Enww Vertical black band 20 cm wide Original Scan affected by a CIS failing module Scanner damages some originals Completely wrong colors Vertical distortion Object replication ghosting Incorrect edge detection, mostly when scanning tracing paper Copied or scanned image is very skewed Scanner diagnostic plot Scanner diagnostic plot Visual check for errors while printing the diagnostic sheet Resolution Alignment Loss of shadow or highlight details Maintenance Clean printheadsPrinter banding Grain Scan or copy the diagnostic plotStreaks Scan Monitor calibration Save the diagnostic plot for future useCopy Troubleshooting ink cartridge and printhead issues Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert the printhead Clean the printhead Align the printhead Printhead status messages On page 145 and Insert the printhead on Troubleshooting general printer issues Troubleshooting general printer issues Printer will not start Printer does not print Printer behaves strangely Restore factory settingsPrinter seems slow Communication failures between computer and printer Cannot access the Embedded Web Server Cannot access the HP UtilityCannot connect to the Internet Alerts Web Services issues Automatic file system checkAll tests Options on Alerts Front-panel error messages Front-panel error messages 2Numerical error codes 237 Using a USB flash drive System error logUsing the Embedded Web Server HP Customer Care 239 HP Support Center Introduction HP Professional ServicesHP Care Packs and Warranty Extensions HP Start-Up Kit Customer Self Repair HP InstallationHP Proactive Support Convenient, easy to use How to contact HP Support Contact HP Support Printer specifications 243 Functional specifications Printer specifications Scanner resolutions 200, 300, 600 ppi Physical specificationsFor a list of supported papers, see Order paper on Environmental specifications Memory specificationsPower specifications Acoustic specifications Glossary Gigabit Ethernet FirmwareGamut Hi-Speed USB Printer driver PaperPlaten Printhead Index Specification 244 Speaker volume Status 141 Unit selection Paper size Print connectivity configUsage 137 Reset paper advance Setup 170 Power On/off Download presets Economical usePaper not in list 174 Presets Print on loaded paper 229 Printhead cleaner Slow printing 232 Smartphone Software Software update 154 Clean glass plate 157101 Network settings Sheet paper Load Sleep mode 246 Printing resolutions Spindle