HP Customer Care, 239 | HP T2500 guide

28 HP Customer Care

●Introduction

●HP Professional Services

●HP Proactive Support

●Customer Self Repair

●Contact HP Support

ENWW

239

Image 249

HP T2500 manual HP Customer Care, 239

Contents

Designjet T2500 eMultifunction Series Legal notices Table of contents Network configuration 103 136 121140 151 166 172182 200 201220 230 226236 239 250 247 Introduction Mains connection Safety precautionsPrinter operation Printer servicing Use and maintenance Using this guideTroubleshooting HP Start-Up Kit Printer models Accessories, support and specificationsGlossary Index Printer’s main features Printer’s main features Front view Printer’s main components Rear view Power switch Power socketCommunication ports Printer’s main components Front panel Left and right fixed icons Home screen dynamic iconsFollowing items are displayed only on the home screen Information screen Sleep modeTo reach the information screen, press on the home screen Information screen dynamic icons Web Services Printer softwarePrinter software HP Designjet ePrint & Share Turn the printer on and off To turn it back on, use the power switch at the rear Printer’s internal printsPrinter’s internal prints Enww Installing the software Network configuration Using IPv6Connect the printer to your network Printer software installation Using IPSecConnect a computer to the printer by network Windows Your printer supports IPSec Open the Mac OS X HP Designjet Installer Uninstall the printer software WindowsConnect a computer to the printer by network Mac OS Bonjour connection Click Continue TCP/IP connection Uninstall the printer software Mac OS Setting up the printer Web Services manual configuration Set up your Web-connected printerConfigure the printer’s Internet connection Introduction Configure firmware updates Print quality Choose between Best, Normal, and Fast Configure a scan-to-network or scan-to-FTP folderScan to network folder Scan to FTP folder Configure a scan-to-network or scan-to-FTP folder Check the Share this folder box Example Create a scan-to-network folder under Windows Example Create a scan-to-network folder under Mac OS Enww Preferences Paper options Roll switching options Roll switching optionsPaper suitability options Paper mismatch action Nest options Wait time Turn nesting on and off Turn e-mail notifications on and off Turn usage information on and offTurn alerts on and off Each case, you must set the following options Front-panel security settings Control access to the printerTo access alert settings under Windows To access alert settings under Mac OS Embedded Web Server security settings Disable your HP ePrint Center connectionRequire account ID Set Windows driver preferences Network configuration Preconfigure network settings if required Tools for preconfigurationVerify correct operation Add the printer to your network system Troubleshooting Link configuration methods Reset network parameters Control network protocols Enable or disable network protocolsFront-panel menu items Control network protocols Dhcp Renew DHCPV6 Policy Front-panel menu items Ipsec Embedded services TCP/IPv4 Supported network protocols Personalizing the printer Personalizing the printer Access the HP Utility Access the Embedded Web ServerChange the language of the front-panel display Change the auto-off setting Change the sleep mode settingChange the loudspeaker volume Change the language of the HP Utility Configure network settings Change the front-panel display brightnessChange the units of measurement Network connectivity Gigabit Ethernet Modify configuration Change the graphic language settingManage printer security Select one of the following options Change your printer’s email address Paper handling Paper handling General advice General adviceLoad a roll onto the spindle Open the roll cover Enww Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Is not in the list on Front panel procedure with paper on the roll Quick procedure with paper on the rollUnload a roll You may need to open the roll cover Load a single sheet Stacker Manual printing with the stacker open Enww Paper presets BasketView information about the paper Move the paper Printing paper infoMaintain paper Printing preferences Paper options Printing paper info Change the drying time Press , then , then Setup Print retrieval Retrieval timeChange the retrieval time Turn the automatic cutter on and off Feed and cut the paper Working with two rolls Uses of a multiroll printerHow the printer allocates jobs to paper rolls Economically on Roll switching policy doesnt matter Printing Print from a USB flash drive Then , then Print from USB preferences Advanced print settings Print from a computer using a printer driver Select print quality Select paper sizePaper size can be specified in the following ways Advanced print settings Use the Windows printer driverUse Windows forms Print on loaded paper Select margins optionsUse the Mac OS X printer driver Use the Embedded Web Server Change the treatment of overlapping lines Rescale a print Print a draft Preview a print You can specify high-quality printing in the following ways High-quality printing Print in gray shades Print with no marginsPrint with crop lines Nest jobs to save roll paper Use paper economically Nesting on Paper saved by nesting When does the printer try to nest pages? Roll protection Use ink economicallyUnattended printing/overnight printing Paper options Roll protection Print from iOS with AirPrint 1Recommended settings for unattended printing Print from iOS with AirPrint Scanning Paper types suitable for scanningScan to file Scan to file Then Scan preferences Preferences De-skew Off Copying Then Copy preferences Web-connected printing Web-connected printing Print through the Cloud with HP Designjet ePrint & Share Enable Cloud printing for your printer Print from a smartphone or tablet Print by email Enww View and print from the HP Designjet ePrint & Share website Enww Press the HP ePrint & Share icon Scan to an email address Press the Scan icon on the front panels home screen Sign in using your registered email address and password Enww Enww Share files in your Online Print History Web-connected printing 103 Job queue management Job queue in the front panel Select when to print a job in the queueJob queue Job preview Reprint a job from the queue Pause a job in the queueSave a scanned job to another destination Delete a job from the queue Job queue in the Embedded Web Server or HP Utility Reprint or copy a job in the queue Printing Drying Cutting paper Ejecting Job status messages Canceled by user Canceled The job has been canceled by the printerPrinted Empty job The job does not contain anything to print Color management Color management How colors are represented Summary of the color management processColor calibration Color management options Color management from printer drivers Printer emulation You can adjust the colors of your print as follows Color adjustment options Printing in grayscale You can adjust the gray balance of your print under Windows HP Professional Pantone Emulation Color management from printer drivers PostScript printers Cmyk color emulation Color emulation Submit Job options Color management from the Embedded Web Server Printing preferences Color options Color management from the front panel Color management and the scanner 121 Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Print from Autodesk AutoCAD Print from Autodesk AutoCAD Enww Using printer emulation Using clip contents by marginsPrint from Adobe Photoshop Enww Print and scale from Microsoft Office Using PowerPoint Enww Select File Page Setup Print Using Project Practical printing examples Using Excel Enww Enww Retrieving printer usage information Retrieving printer usage information Get printer accounting information Check usage statisticsCheck usage statistics for a job Request accounting data by email Set Send accounting files to EnabledAccounting statistics with the HP Utility Accounting statistics with the Embedded Web Server Request accounting data by email Handling ink cartridges and printhead Handling ink cartridges and printhead About the ink cartridges HP Utility proceduresCheck the ink cartridges status Remove an ink cartridge Insert an ink cartridge Insert an ink cartridge Safe mode About the printheadCheck the printhead status Remove the printhead Status, see Front-panel error messages on Enww Enww Lift the printhead out of the carriage Insert the printhead Insert the printhead Storage of anonymous usage information 151 Printer maintenance Check printer status Clean the exterior of the printerMaintain the ink cartridges Move or store the printer Automatic firmware updates Update the firmwareManual firmware updates Important notes Update the software Printer maintenance kitsSecure File Erase Security Disk Wipe Scanner maintenance Scanner maintenance Clean the scanner’s glass plate Enww Clean the pressure rollers and the feed rollers Replace the scanner’s glass plate Replace the scanner’s glass plate Enww Enww Enww Calibrate the scanner To calibrate the scannerIf calibration fails Supplies and accessories Supplies and accessories Order ink supplies How to order supplies and accessoriesOrder paper Following ink supplies can be ordered for your printer Roll paper 3Roll paper Order accessories Introduction to the accessoriesPostScript Upgrade Spindle Following accessories can be ordered for your printer Spindle Adaptor Kit Troubleshooting paper issues Troubleshooting paper issues Paper cannot be loaded successfully Paper loading error messagesUnsuccessful roll load Unsuccessful sheet load Paper type is not in the list Black ink is easily removed when touchedTransparent or translucent film Photo paper When is a job put on hold for paper? Printer printed on the wrong paper typeAn on hold for paper message Paper has jammed in the print platen Paper has jammed in the print platen Enww Enww Paper has jammed in the stacker Printer reports unexpectedly that the stacker is full Printer displays out of paper when paper is availablePrints do not fall neatly into the basket Print remains in the printer after printing has completed Troubleshooting print-quality issues Troubleshooting print-quality issues 183 Print-quality troubleshooting wizard When you have any print-quality problemRecalibrate the paper advance Recalibrating the paper advance procedure Horizontal lines across the image banding Return to default calibration Lines are too thick, too thin or missing Lines print double or in the wrong colors Lines appear stepped or jagged Lines are blurred Lines are discontinuous Whole image is blurry or grainy Line lengths are inaccurate Paper is not flat This problem can occur for several different reasonsPrint is scuffed or scratched Ink marks on the paper Other smears on the paper Black ink comes off when you touch the print Edges of objects are darker than expected Edges of objects are stepped or not sharpHorizontal lines at the end of a cut sheet print Vertical bands of different colors Colors are inaccurate White spots on the print Colors are fading Image is incomplete clipped at the bottomImage is clipped Some objects are missing from the printed image Image Diagnostics Print Image Diagnostics Print If you still have a problem Corrective actionHere is an example of the same printhead in a bad state If you still have a problem Troubleshooting scanner issues Cannot access the network folderScanning to file is slow 201 Troubleshooting scan-quality issues Random vertical lines Troubleshooting scan-quality issuesWrinkles or folds Actions Line discontinuities Grain in area fills when scanning plain paper Small color differences between adjacent CIS modules Vertical light lines at the intersection between CIS modules Inaccurately reproduced colors Variable line thickness or missing lines Clipping in dark or light areas Color fringing Clipping in dark or light areas Flare in the image when scanning glossy originals Vertical red and green bands over white or black backgroundStop-start effect Vibration Vibration Defocus, blurring and fading colors Horizontal periodical banding Defocus, blurring and fading colors Enww Original Scan affected by a CIS failing module Vertical black band 20 cm wide Completely wrong colors Scanner damages some originals Object replication ghosting Vertical distortion Incorrect edge detection, mostly when scanning tracing paper Copied or scanned image is very skewed Scanner diagnostic plot Scanner diagnostic plot Resolution Visual check for errors while printing the diagnostic sheet Alignment Maintenance Clean printheads Loss of shadow or highlight detailsPrinter banding Streaks Scan or copy the diagnostic plotGrain Scan Save the diagnostic plot for future use Monitor calibrationCopy Troubleshooting ink cartridge and printhead issues Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge Ink cartridge status messagesCannot insert the printhead Align the printhead Clean the printhead On page 145 and Insert the printhead on Printhead status messages Troubleshooting general printer issues Troubleshooting general printer issues Printer does not print Printer will not start Printer seems slow Restore factory settingsPrinter behaves strangely Communication failures between computer and printer Cannot access the HP Utility Cannot access the Embedded Web ServerCannot connect to the Internet Web Services issues Automatic file system check AlertsAll tests Alerts Options on Front-panel error messages Front-panel error messages 237 2Numerical error codes System error log Using a USB flash driveUsing the Embedded Web Server 239 HP Customer Care HP Care Packs and Warranty Extensions Introduction HP Professional ServicesHP Support Center HP Start-Up Kit HP Proactive Support HP InstallationCustomer Self Repair Convenient, easy to use Contact HP Support How to contact HP Support 243 Printer specifications Printer specifications Functional specifications Physical specifications Scanner resolutions 200, 300, 600 ppiFor a list of supported papers, see Order paper on Power specifications Memory specificationsEnvironmental specifications Acoustic specifications Glossary Gamut FirmwareGigabit Ethernet Hi-Speed USB Platen PaperPrinter driver Printhead Index Usage 137 Reset paper advance Paper size Print connectivity configSpecification 244 Speaker volume Status 141 Unit selection Setup Paper not in list 174 Presets Print on loaded paper Download presets Economical use170 Power On/off 229 Printhead cleaner 101 Network settings Sheet paper Load Sleep mode Clean glass plate 157Slow printing 232 Smartphone Software Software update 154 246 Printing resolutions Spindle