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HP T2500 manual 226, 230, 236, 239, 243

Models: T2500

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Monitor calibration	225
Save the diagnostic plot for future use	225
25 Troubleshooting ink cartridge and printhead issues	226
Cannot insert an ink cartridge	227
Ink cartridge status messages	227
Cannot insert the printhead	227
The front-panel display recommends reseating or replacing the printhead	227
Clean the printhead	228
Align the printhead	228
Printhead status messages	229
26 Troubleshooting general printer issues	230
The printer will not start	231
The printer does not print	231
The printer seems slow	232
The printer behaves strangely	232
Communication failures between computer and printer	232
Cannot access the HP Utility	233
Cannot access the Embedded Web Server	233
Cannot connect to the Internet	233
Web Services issues	234
Automatic file system check	234
Alerts	234
27 Front-panel error messages	236
The system error log	238
28 HP Customer Care	239
Introduction	240
HP Professional Services	240
HP Proactive Support	241
Customer Self Repair	241
Contact HP Support	242
29 Printer specifications	243
Functional specifications	244
Physical specifications	245
Memory specifications	246
Power specifications	246
Environmental specifications	246
Acoustic specifications	246

ENWW

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HP T2500 manual 226, 230, 236, 239, 243

Contents

Designjet T2500 eMultifunction Series Legal notices Table of contents Network configuration 103 136 121140 151166 172182 200 201220 230 226236 239250 247Introduction Mains connection Safety precautionsPrinter operation Printer servicingUse and maintenance Using this guideTroubleshooting HP Start-Up KitPrinter models Accessories, support and specificationsGlossary IndexPrinter’s main features Printer’s main featuresFront view Printer’s main componentsRear view Power switch Power socketCommunication ports Printer’s main componentsFront panel Left and right fixed icons Home screen dynamic iconsFollowing items are displayed only on the home screen Information screen Sleep modeTo reach the information screen, press on the home screen Information screen dynamic iconsWeb Services Printer softwarePrinter software HP Designjet ePrint & Share Turn the printer on and offTo turn it back on, use the power switch at the rear Printer’s internal printsPrinter’s internal prints Enww Installing the software Network configuration Using IPv6Connect the printer to your network Printer software installation Using IPSecConnect a computer to the printer by network Windows Your printer supports IPSecOpen the Mac OS X HP Designjet Installer Uninstall the printer software WindowsConnect a computer to the printer by network Mac OS Bonjour connectionClick Continue TCP/IP connectionUninstall the printer software Mac OS Setting up the printer Web Services manual configuration Set up your Web-connected printerConfigure the printer’s Internet connection IntroductionConfigure firmware updates Print quality Choose between Best, Normal, and Fast Configure a scan-to-network or scan-to-FTP folderScan to network folder Scan to FTP folderConfigure a scan-to-network or scan-to-FTP folder Check the Share this folder box Example Create a scan-to-network folder under WindowsExample Create a scan-to-network folder under Mac OS Enww Preferences Paper options Roll switching options Roll switching optionsPaper suitability options Paper mismatch actionNest options Wait time Turn nesting on and offTurn e-mail notifications on and off Turn usage information on and offTurn alerts on and off Each case, you must set the following optionsFront-panel security settings Control access to the printerTo access alert settings under Windows To access alert settings under Mac OSEmbedded Web Server security settings Disable your HP ePrint Center connectionRequire account ID Set Windows driver preferences Network configuration Preconfigure network settings if required Tools for preconfigurationVerify correct operation Add the printer to your network system TroubleshootingLink configuration methods Reset network parametersControl network protocols Enable or disable network protocolsFront-panel menu items Control network protocolsDhcp Renew DHCPV6 Policy Front-panel menu itemsIpsec Embedded servicesTCP/IPv4 Supported network protocolsPersonalizing the printer Personalizing the printerAccess the HP Utility Access the Embedded Web ServerChange the language of the front-panel display Change the auto-off setting Change the sleep mode settingChange the loudspeaker volume Change the language of the HP UtilityConfigure network settings Change the front-panel display brightnessChange the units of measurement Network connectivity Gigabit Ethernet Modify configuration Change the graphic language settingManage printer security Select one of the following optionsChange your printer’s email address Paper handling Paper handlingGeneral advice General adviceLoad a roll onto the spindle Open the roll coverEnww Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Is not in the list on Front panel procedure with paper on the roll Quick procedure with paper on the rollUnload a roll You may need to open the roll coverLoad a single sheet Stacker Manual printing with the stacker open Enww Paper presets BasketView information about the paper Move the paper Printing paper infoMaintain paper Printing preferences Paper options Printing paper infoChange the drying time Press , then , then Setup Print retrieval Retrieval timeChange the retrieval time Turn the automatic cutter on and offFeed and cut the paper Working with two rolls Uses of a multiroll printerHow the printer allocates jobs to paper rolls Economically on Roll switching policy doesnt matterPrinting Print from a USB flash drive Then , then Print from USB preferences Advanced print settings Print from a computer using a printer driverSelect print quality Select paper sizePaper size can be specified in the following ways Advanced print settings Use the Windows printer driverUse Windows forms Print on loaded paper Select margins optionsUse the Mac OS X printer driver Use the Embedded Web ServerChange the treatment of overlapping lines Rescale a printPrint a draft Preview a printYou can specify high-quality printing in the following ways High-quality printingPrint in gray shades Print with no marginsPrint with crop lines Nest jobs to save roll paper Use paper economicallyNesting on Paper saved by nesting When does the printer try to nest pages?Roll protection Use ink economicallyUnattended printing/overnight printing Paper options Roll protectionPrint from iOS with AirPrint 1Recommended settings for unattended printingPrint from iOS with AirPrint Scanning Paper types suitable for scanningScan to file Scan to file Then Scan preferences Preferences De-skew Off Copying Then Copy preferences Web-connected printing Web-connected printingPrint through the Cloud with HP Designjet ePrint & Share Enable Cloud printing for your printerPrint from a smartphone or tablet Print by emailEnww View and print from the HP Designjet ePrint & Share website Enww Press the HP ePrint & Share icon Scan to an email address Press the Scan icon on the front panels home screen Sign in using your registered email address and passwordEnww Enww Share files in your Online Print History Web-connected printing 103 Job queue managementJob queue in the front panel Select when to print a job in the queueJob queue Job previewReprint a job from the queue Pause a job in the queueSave a scanned job to another destination Delete a job from the queueJob queue in the Embedded Web Server or HP Utility Reprint or copy a job in the queue Printing Drying Cutting paper Ejecting Job status messagesCanceled by user Canceled The job has been canceled by the printerPrinted Empty job The job does not contain anything to printColor management Color managementHow colors are represented Summary of the color management processColor calibration Color management options Color management from printer driversPrinter emulation You can adjust the colors of your print as follows Color adjustment optionsPrinting in grayscale You can adjust the gray balance of your print under WindowsHP Professional Pantone Emulation Color management from printer drivers PostScript printersCmyk color emulation Color emulationSubmit Job options Color management from the Embedded Web ServerPrinting preferences Color options Color management from the front panelColor management and the scanner 121 Practical printing examplesPrint from Adobe Acrobat Print from Adobe Acrobat Print from Autodesk AutoCAD Print from Autodesk AutoCAD Enww Using printer emulation Using clip contents by marginsPrint from Adobe Photoshop Enww Print and scale from Microsoft Office Using PowerPointEnww Select File Page Setup Print Using ProjectPractical printing examples Using Excel Enww Enww Retrieving printer usage information Retrieving printer usage informationGet printer accounting information Check usage statisticsCheck usage statistics for a job Request accounting data by email Set Send accounting files to EnabledAccounting statistics with the HP Utility Accounting statistics with the Embedded Web ServerRequest accounting data by email Handling ink cartridges and printhead Handling ink cartridges and printheadAbout the ink cartridges HP Utility proceduresCheck the ink cartridges status Remove an ink cartridgeInsert an ink cartridge Insert an ink cartridge Safe mode About the printheadCheck the printhead status Remove the printhead Status, see Front-panel error messages onEnww Enww Lift the printhead out of the carriage Insert the printheadInsert the printhead Storage of anonymous usage information 151 Printer maintenanceCheck printer status Clean the exterior of the printerMaintain the ink cartridges Move or store the printerAutomatic firmware updates Update the firmwareManual firmware updates Important notesUpdate the software Printer maintenance kitsSecure File Erase Security Disk WipeScanner maintenance Scanner maintenanceClean the scanner’s glass plate Enww Clean the pressure rollers and the feed rollers Replace the scanner’s glass plate Replace the scanner’s glass plate Enww Enww Enww Calibrate the scanner To calibrate the scannerIf calibration fails Supplies and accessories Supplies and accessoriesOrder ink supplies How to order supplies and accessoriesOrder paper Following ink supplies can be ordered for your printerRoll paper 3Roll paper Order accessories Introduction to the accessoriesPostScript Upgrade Spindle Following accessories can be ordered for your printerSpindle Adaptor Kit Troubleshooting paper issues Troubleshooting paper issuesPaper cannot be loaded successfully Paper loading error messagesUnsuccessful roll load Unsuccessful sheet loadPaper type is not in the list Black ink is easily removed when touchedTransparent or translucent film Photo paperWhen is a job put on hold for paper? Printer printed on the wrong paper typeAn on hold for paper message Paper has jammed in the print platen Paper has jammed in the print platen Enww Enww Paper has jammed in the stacker Printer reports unexpectedly that the stacker is full Printer displays out of paper when paper is availablePrints do not fall neatly into the basket Print remains in the printer after printing has completedTroubleshooting print-quality issues Troubleshooting print-quality issues183 Print-quality troubleshooting wizard When you have any print-quality problemRecalibrate the paper advance Recalibrating the paper advance procedure Horizontal lines across the image banding Return to default calibrationLines are too thick, too thin or missing Lines print double or in the wrong colors Lines appear stepped or jaggedLines are blurred Lines are discontinuousWhole image is blurry or grainy Line lengths are inaccuratePaper is not flat This problem can occur for several different reasonsPrint is scuffed or scratched Ink marks on the paperOther smears on the paper Black ink comes off when you touch the printEdges of objects are darker than expected Edges of objects are stepped or not sharpHorizontal lines at the end of a cut sheet print Vertical bands of different colorsColors are inaccurate White spots on the printColors are fading Image is incomplete clipped at the bottomImage is clipped Some objects are missing from the printed image Image Diagnostics PrintImage Diagnostics Print If you still have a problem Corrective actionHere is an example of the same printhead in a bad state If you still have a problem Troubleshooting scanner issues Cannot access the network folderScanning to file is slow 201 Troubleshooting scan-quality issuesRandom vertical lines Troubleshooting scan-quality issuesWrinkles or folds ActionsLine discontinuities Grain in area fills when scanning plain paper Small color differences between adjacent CIS modules Vertical light lines at the intersection between CIS modules Inaccurately reproduced colors Variable line thickness or missing linesClipping in dark or light areas Color fringingClipping in dark or light areas Flare in the image when scanning glossy originals Vertical red and green bands over white or black backgroundStop-start effect Vibration VibrationDefocus, blurring and fading colors Horizontal periodical bandingDefocus, blurring and fading colors Enww Original Scan affected by a CIS failing module Vertical black band 20 cm wideCompletely wrong colors Scanner damages some originalsObject replication ghosting Vertical distortionIncorrect edge detection, mostly when scanning tracing paper Copied or scanned image is very skewed Scanner diagnostic plot Scanner diagnostic plotResolution Visual check for errors while printing the diagnostic sheetAlignment Maintenance Clean printheads Loss of shadow or highlight detailsPrinter banding Streaks Scan or copy the diagnostic plotGrain ScanSave the diagnostic plot for future use Monitor calibrationCopy Troubleshooting ink cartridge and printhead issues Troubleshooting ink cartridge and printhead issuesCannot insert an ink cartridge Ink cartridge status messagesCannot insert the printhead Align the printhead Clean the printheadOn page 145 and Insert the printhead on Printhead status messagesTroubleshooting general printer issues Troubleshooting general printer issuesPrinter does not print Printer will not startPrinter seems slow Restore factory settingsPrinter behaves strangely Communication failures between computer and printerCannot access the HP Utility Cannot access the Embedded Web ServerCannot connect to the Internet Web Services issues Automatic file system check AlertsAll tests Alerts Options onFront-panel error messages Front-panel error messages237 2Numerical error codesSystem error log Using a USB flash driveUsing the Embedded Web Server 239 HP Customer CareHP Care Packs and Warranty Extensions Introduction HP Professional ServicesHP Support Center HP Start-Up KitHP Proactive Support HP InstallationCustomer Self Repair Convenient, easy to useContact HP Support How to contact HP Support243 Printer specificationsPrinter specifications Functional specificationsPhysical specifications Scanner resolutions 200, 300, 600 ppiFor a list of supported papers, see Order paper on Power specifications Memory specificationsEnvironmental specifications Acoustic specificationsGlossary Gamut FirmwareGigabit Ethernet Hi-Speed USBPlaten PaperPrinter driver PrintheadIndex Usage 137 Reset paper advance Paper size Print connectivity configSpecification 244 Speaker volume Status 141 Unit selection SetupPaper not in list 174 Presets Print on loaded paper Download presets Economical use170 Power On/off 229 Printhead cleaner101 Network settings Sheet paper Load Sleep mode Clean glass plate 157Slow printing 232 Smartphone Software Software update 154 246 Printing resolutions Spindle