HP T2500 manual Black ink comes off when you touch the print, Other smears on the paper

Whenever you notice this problem, cancel the printing job immediately. Press on the front panel and also cancel the job from your computer application. Soaked paper can damage the printhead.

Try the following suggestions to avoid this problem:

1.Increase the margins by relocating the image to the center of the page, either with your software or with the front panel’s Move Paper option (see Move the paper on page 63). To prevent such smears most effectively, the distance from the image to the leading edge of the paper should be at least 20 mm (0.8 in).

2.Select a faster print mode: change from Best to Normal, or from Normal to Fast mode.

Other smears on the paper

The following suggestions may be used for all kinds of smears, including those on the front of the paper:

1.Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 62.

2.Use a recommended paper type (see Order paper on page 167) and the correct print settings.

3.If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect performance.

4.Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper.

5.Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper.

Black ink comes off when you touch the print

This problem may be caused by printing with matte black ink on photo paper. The printer will not use matte black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you can select Photo Gloss Paper as the paper type (in the Photo Paper category).

192 Chapter 21 Troubleshooting print-quality issues ENWW