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HP T2500 manual Paper has jammed in the print platen

Models: T2500

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2.Move the carriage manually to the left side of the printer, if feasible.

3.Go to the paper path.

ENWW	The paper has jammed in the print platen 177

Image 187

HP T2500 manual Paper has jammed in the print platen

Contents

Designjet T2500 eMultifunction Series Legal notices Table of contents Network configuration 103 151 121136 140172 166182 201 200220 239 226230 236250 247Introduction Printer servicing Safety precautionsMains connection Printer operationHP Start-Up Kit Using this guideUse and maintenance TroubleshootingIndex Accessories, support and specificationsPrinter models GlossaryPrinter’s main features Printer’s main featuresFront view Printer’s main componentsPrinter’s main components Power switch Power socketRear view Communication portsFront panel Home screen dynamic icons Left and right fixed iconsFollowing items are displayed only on the home screen Information screen dynamic icons Sleep modeInformation screen To reach the information screen, press on the home screenPrinter software Web ServicesPrinter software HP Designjet ePrint & Share Turn the printer on and offPrinter’s internal prints To turn it back on, use the power switch at the rearPrinter’s internal prints Enww Installing the software Using IPv6 Network configurationConnect the printer to your network Your printer supports IPSec Using IPSecPrinter software installation Connect a computer to the printer by network WindowsBonjour connection Uninstall the printer software WindowsOpen the Mac OS X HP Designjet Installer Connect a computer to the printer by network Mac OSClick Continue TCP/IP connectionUninstall the printer software Mac OS Setting up the printer Introduction Set up your Web-connected printerWeb Services manual configuration Configure the printer’s Internet connectionConfigure firmware updates Scan to FTP folder Configure a scan-to-network or scan-to-FTP folderPrint quality Choose between Best, Normal, and Fast Scan to network folderConfigure a scan-to-network or scan-to-FTP folder Check the Share this folder box Example Create a scan-to-network folder under WindowsExample Create a scan-to-network folder under Mac OS Enww Paper mismatch action Roll switching optionsPreferences Paper options Roll switching options Paper suitability optionsNest options Wait time Turn nesting on and offEach case, you must set the following options Turn usage information on and offTurn e-mail notifications on and off Turn alerts on and offTo access alert settings under Mac OS Control access to the printerFront-panel security settings To access alert settings under WindowsDisable your HP ePrint Center connection Embedded Web Server security settingsRequire account ID Set Windows driver preferences Network configuration Tools for preconfiguration Preconfigure network settings if requiredVerify correct operation Add the printer to your network system TroubleshootingLink configuration methods Reset network parametersControl network protocols Enable or disable network protocolsControl network protocols Front-panel menu itemsDhcp Renew DHCPV6 Policy Front-panel menu itemsIpsec Embedded servicesTCP/IPv4 Supported network protocolsPersonalizing the printer Personalizing the printerAccess the Embedded Web Server Access the HP UtilityChange the language of the front-panel display Change the language of the HP Utility Change the sleep mode settingChange the auto-off setting Change the loudspeaker volumeChange the front-panel display brightness Configure network settingsChange the units of measurement Select one of the following options Change the graphic language settingNetwork connectivity Gigabit Ethernet Modify configuration Manage printer securityChange your printer’s email address Paper handling Paper handlingOpen the roll cover General adviceGeneral advice Load a roll onto the spindleEnww Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Is not in the list on You may need to open the roll cover Quick procedure with paper on the rollFront panel procedure with paper on the roll Unload a rollLoad a single sheet Stacker Manual printing with the stacker open Enww Basket Paper presetsView information about the paper Printing preferences Paper options Printing paper info Printing paper infoMove the paper Maintain paperTurn the automatic cutter on and off Press , then , then Setup Print retrieval Retrieval timeChange the drying time Change the retrieval timeFeed and cut the paper Uses of a multiroll printer Working with two rollsHow the printer allocates jobs to paper rolls Economically on Roll switching policy doesnt matterPrinting Print from a USB flash drive Then , then Print from USB preferences Advanced print settings Print from a computer using a printer driverSelect paper size Select print qualityPaper size can be specified in the following ways Use the Windows printer driver Advanced print settingsUse Windows forms Use the Embedded Web Server Select margins optionsPrint on loaded paper Use the Mac OS X printer driverChange the treatment of overlapping lines Rescale a printPrint a draft Preview a printYou can specify high-quality printing in the following ways High-quality printingPrint with no margins Print in gray shadesPrint with crop lines Nest jobs to save roll paper Use paper economicallyNesting on Paper saved by nesting When does the printer try to nest pages?Paper options Roll protection Use ink economicallyRoll protection Unattended printing/overnight printingPrint from iOS with AirPrint 1Recommended settings for unattended printingPrint from iOS with AirPrint Paper types suitable for scanning ScanningScan to file Scan to file Then Scan preferences Preferences De-skew Off Copying Then Copy preferences Web-connected printing Web-connected printingPrint through the Cloud with HP Designjet ePrint & Share Enable Cloud printing for your printerPrint from a smartphone or tablet Print by emailEnww View and print from the HP Designjet ePrint & Share website Enww Press the HP ePrint & Share icon Scan to an email address Press the Scan icon on the front panels home screen Sign in using your registered email address and passwordEnww Enww Share files in your Online Print History Web-connected printing 103 Job queue managementJob preview Select when to print a job in the queueJob queue in the front panel Job queueDelete a job from the queue Pause a job in the queueReprint a job from the queue Save a scanned job to another destinationJob queue in the Embedded Web Server or HP Utility Reprint or copy a job in the queue Printing Drying Cutting paper Ejecting Job status messagesEmpty job The job does not contain anything to print Canceled The job has been canceled by the printerCanceled by user PrintedColor management Color managementSummary of the color management process How colors are representedColor calibration Color management options Color management from printer driversPrinter emulation You can adjust the colors of your print as follows Color adjustment optionsPrinting in grayscale You can adjust the gray balance of your print under WindowsHP Professional Pantone Emulation Color management from printer drivers PostScript printersCmyk color emulation Color emulationSubmit Job options Color management from the Embedded Web ServerPrinting preferences Color options Color management from the front panelColor management and the scanner 121 Practical printing examplesPrint from Adobe Acrobat Print from Adobe Acrobat Print from Autodesk AutoCAD Print from Autodesk AutoCAD Enww Using clip contents by margins Using printer emulationPrint from Adobe Photoshop Enww Print and scale from Microsoft Office Using PowerPointEnww Select File Page Setup Print Using ProjectPractical printing examples Using Excel Enww Enww Retrieving printer usage information Retrieving printer usage informationCheck usage statistics Get printer accounting informationCheck usage statistics for a job Accounting statistics with the Embedded Web Server Set Send accounting files to EnabledRequest accounting data by email Accounting statistics with the HP UtilityRequest accounting data by email Handling ink cartridges and printhead Handling ink cartridges and printheadRemove an ink cartridge HP Utility proceduresAbout the ink cartridges Check the ink cartridges statusInsert an ink cartridge Insert an ink cartridge About the printhead Safe modeCheck the printhead status Remove the printhead Status, see Front-panel error messages onEnww Enww Lift the printhead out of the carriage Insert the printheadInsert the printhead Storage of anonymous usage information 151 Printer maintenanceMove or store the printer Clean the exterior of the printerCheck printer status Maintain the ink cartridgesImportant notes Update the firmwareAutomatic firmware updates Manual firmware updatesPrinter maintenance kits Update the softwareSecure File Erase Security Disk WipeScanner maintenance Scanner maintenanceClean the scanner’s glass plate Enww Clean the pressure rollers and the feed rollers Replace the scanner’s glass plate Replace the scanner’s glass plate Enww Enww Enww To calibrate the scanner Calibrate the scannerIf calibration fails Supplies and accessories Supplies and accessoriesFollowing ink supplies can be ordered for your printer How to order supplies and accessoriesOrder ink supplies Order paperRoll paper 3Roll paper Following accessories can be ordered for your printer Introduction to the accessoriesOrder accessories PostScript Upgrade SpindleSpindle Adaptor Kit Troubleshooting paper issues Troubleshooting paper issuesUnsuccessful sheet load Paper loading error messagesPaper cannot be loaded successfully Unsuccessful roll loadPhoto paper Black ink is easily removed when touchedPaper type is not in the list Transparent or translucent filmPrinter printed on the wrong paper type When is a job put on hold for paper?An on hold for paper message Paper has jammed in the print platen Paper has jammed in the print platen Enww Enww Paper has jammed in the stacker Print remains in the printer after printing has completed Printer displays out of paper when paper is availablePrinter reports unexpectedly that the stacker is full Prints do not fall neatly into the basketTroubleshooting print-quality issues Troubleshooting print-quality issues183 When you have any print-quality problem Print-quality troubleshooting wizardRecalibrate the paper advance Recalibrating the paper advance procedure Horizontal lines across the image banding Return to default calibrationLines are too thick, too thin or missing Lines print double or in the wrong colors Lines appear stepped or jaggedLines are blurred Lines are discontinuousWhole image is blurry or grainy Line lengths are inaccurateInk marks on the paper This problem can occur for several different reasonsPaper is not flat Print is scuffed or scratchedOther smears on the paper Black ink comes off when you touch the printVertical bands of different colors Edges of objects are stepped or not sharpEdges of objects are darker than expected Horizontal lines at the end of a cut sheet printColors are inaccurate White spots on the printImage is incomplete clipped at the bottom Colors are fadingImage is clipped Some objects are missing from the printed image Image Diagnostics PrintImage Diagnostics Print Corrective action If you still have a problemHere is an example of the same printhead in a bad state If you still have a problem Cannot access the network folder Troubleshooting scanner issuesScanning to file is slow 201 Troubleshooting scan-quality issuesActions Troubleshooting scan-quality issuesRandom vertical lines Wrinkles or foldsLine discontinuities Grain in area fills when scanning plain paper Small color differences between adjacent CIS modules Vertical light lines at the intersection between CIS modules Inaccurately reproduced colors Variable line thickness or missing linesClipping in dark or light areas Color fringingClipping in dark or light areas Vertical red and green bands over white or black background Flare in the image when scanning glossy originalsStop-start effect Vibration VibrationDefocus, blurring and fading colors Horizontal periodical bandingDefocus, blurring and fading colors Enww Original Scan affected by a CIS failing module Vertical black band 20 cm wideCompletely wrong colors Scanner damages some originalsObject replication ghosting Vertical distortionIncorrect edge detection, mostly when scanning tracing paper Copied or scanned image is very skewed Scanner diagnostic plot Scanner diagnostic plotResolution Visual check for errors while printing the diagnostic sheetAlignment Loss of shadow or highlight details Maintenance Clean printheadsPrinter banding Scan Scan or copy the diagnostic plotStreaks GrainMonitor calibration Save the diagnostic plot for future useCopy Troubleshooting ink cartridge and printhead issues Troubleshooting ink cartridge and printhead issuesInk cartridge status messages Cannot insert an ink cartridgeCannot insert the printhead Align the printhead Clean the printheadOn page 145 and Insert the printhead on Printhead status messagesTroubleshooting general printer issues Troubleshooting general printer issuesPrinter does not print Printer will not startCommunication failures between computer and printer Restore factory settingsPrinter seems slow Printer behaves strangelyCannot access the Embedded Web Server Cannot access the HP UtilityCannot connect to the Internet Alerts Web Services issues Automatic file system checkAll tests Alerts Options onFront-panel error messages Front-panel error messages237 2Numerical error codesUsing a USB flash drive System error logUsing the Embedded Web Server 239 HP Customer CareHP Start-Up Kit Introduction HP Professional ServicesHP Care Packs and Warranty Extensions HP Support CenterConvenient, easy to use HP InstallationHP Proactive Support Customer Self RepairContact HP Support How to contact HP Support243 Printer specificationsPrinter specifications Functional specificationsScanner resolutions 200, 300, 600 ppi Physical specificationsFor a list of supported papers, see Order paper on Acoustic specifications Memory specificationsPower specifications Environmental specificationsGlossary Hi-Speed USB FirmwareGamut Gigabit EthernetPrinthead PaperPlaten Printer driverIndex Setup Paper size Print connectivity configUsage 137 Reset paper advance Specification 244 Speaker volume Status 141 Unit selection229 Printhead cleaner Download presets Economical usePaper not in list 174 Presets Print on loaded paper 170 Power On/off246 Printing resolutions Spindle Clean glass plate 157101 Network settings Sheet paper Load Sleep mode Slow printing 232 Smartphone Software Software update 154