Introduction

HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.com/go/graphic-arts or call us on the telephone (see Contact HP Support on page 242).

TIP: By taking just a few minutes to register, you can improve your experience with HP and enjoy more efficient support. Click http://register.hp.com/ to start. Also click http://www.hp.com/go/alerts to get connected with HP Designjet updates, including product fixes and enhancements.

HP Professional Services

HP Support Center

Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet printers and solutions.

Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:

●Multimedia tutorials

●Step-by-step how-to guides

●Downloads: the latest printer firmware, drivers, software, paper presets, etc.

●Technical support: online troubleshooting, customer care contacts and more

●Workflows and detailed advice for completing various printing tasks from particular software applications

●Forums for direct contact with the experts, both HP and your colleagues

●Warranty tracking online, for your peace of mind

●Latest product information: printers, supplies, accessories, software, etc.

●Supplies Center for all you need to know about ink and paper

The HP Support Center can be found at http://www.hp.com/go/T2500/support.

By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need.

HP Start-Up Kit

The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation.

HP Care Packs and Warranty Extensions

HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period.

They include remote support. On-site service is also provided if necessary, with two alternative response- time options.

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