10 User support
Customer support
10 User support
This chapter contains contact information for any technical assistance or update inquiry you may have in using the ET180 Pocket PC Phone, as well as troubleshooting instructions for simple problem conditions.
Customer support
If you encounter a problem with your ET180, do not call for technical assistance until you have reviewed the following troubleshooting section. If the problem still persists, contact your local dealer or distributor. You may access the ___ web site at http://www.____.com/ for information on how and where to contact the service centers
available in your area.
If you have any update inquiries regarding your ET180, you may email our technical support team at ___@___.com.
Troubleshooting
Troubleshooting reminders
When a troubleshooting procedure requires uninstalling the battery pack or resetting the device, note the following:
•If the procedure requires uninstalling the battery pack, first turn the device off. Once it is off, wait for five (5) seconds to allow the device to completely enter sleep mode before removing the battery pack from its bay.
•If the procedure requires resetting the device, be reminded that the hold switch do not lock the reset button; you can still reset your device even if the hold switch is turned on.
Troubleshooting procedures
Battery problem
Memory on your Pocket PC Phone is shared between storage memory (SDRAM) and program memory (Flash ROM). Storage memory is used to store the information you create and programs you install. Program memory is used to run programs on your device. Your device automatically manages the allocation between storage and program memory.
To view memory allocation and availability:
•Tap 
, Settings, System and then Memory.
Battery loses power
When the battery is low, you will see a battery icon (refer to page 14) in the navigation bar and a pop up screen that tells you to recharge the battery as soon as possible.
Your device uses both a detachable and rechargable main battery pack and an embedded backup battery. When the main battery pack is completely drained out your device will shut down. The backup battery will then have 30 minutes to retain data after which you risk losing all data on the internal memory of your device.
Tips on how to make battery charge last longer
To make your battery charge to last as long as possible, observe the guidelines listed below:
•Use external power whenever possible
Use the AC adapter to plug your Pocket PC Phone into external power whenever possible, especially when:
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