10 User support
Troubleshooting
TIP: When using Notes, Pocket Word, or Pocket Excel, you can also move files by opening the item and tapping Tools or Edit and then Rename/Move.
•Move email attachments.
a Insert an storage card to your device’s SD/MMC slot.
Refer to page 5 for instructions
bIn Inbox, tap Tools and then Options.
cOn the Storage tab, select Store attachments on storage card.
All attachments are moved to the storage card, and new attachments are automatically stored on the storage card.
•Set programs such as Notes, Pocket Word, and Pocket Excel to automatically save new items on the storage card. In the program, tap Tools and then Options.
•If you are copying files from your computer or another device to your Pocket PC Phone, try adjusting the slider in the Memory setting.
a Tap 
and then Settings.
b On the System tab, tap Memory and check whether the slider can be adjusted manually before copying files.
•Delete unnecessary files.
aTap 
, Programs, and then File Explorer.
bTap and hold the file, and then tap Delete on the pop up menu.
Finding space in program memory
•Stop programs you are not currently using.
In most cases, programs automatically stop to free needed memory. However, in some situations, such as when confirmation dialog boxes are waiting for a user response, the program may not be able to automatically stop. To check the state of your active programs:
aTap 
and then Settings.
bOn the System tab, tap Memory and then the Running Programs tab.
cTap the program you want to view and then tap Activate.
dClose any open windows or messages and return the program to list view.
If this doesn’t work, you can stop the program manually.
aClose open confirmation dialog boxes and return the program to list view save your work.
bStop the program by tapping Stop or Stop All on the Running Programs tab.
•Clear storage memory as described in the preceding section.
This will free some storage memory so that it can be allocated to program memory.
•Soft reset your device, see "Performing a soft reset" on page xix.
Screen problems
Screen freezes or responds slowly
Perform a soft reset on your device. For instructions, go to page xix.
Screen is blank
Press and hold the power button for a full second. If that doesn’t work:
•Make sure that the SIM card holder is close.
•If you are using the device on battery power, shift the device to AC power.
•Soft reset the device. For instructions, go to page xix.
Screen is dark
Prolonged exposure to direct sunlight may cause your device screen to temporarily darken. This is normal for LCD screens and is not permanent.
Screen is hard to read
If you’re having a hard time viewing a document in:
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