Troubleshooting, Password problem, Memory problem | Microsoft ET180

10 User support

Troubleshooting

–Establishing a remote connection

–Using the backlight

–Watching/listening to .wmv/MP3 files

–Connecting to a computer

•Shorten auto suspend time

While on battery power, your device automatically suspends operation if you haven’t touched the hardware buttons or used the stylus for a specified period. Maximize battery life by shortening the time.

a Tap and then Settings.

b On the System tab, tap Power.

c Adjust the On battery power setting.

NOTE: If the device went into sleep mode, allow ample time before turning it back on to allow for a smoother power mode transition.

•Turn off sounds you don’t need

Your device emits sounds in response to a number of events, such as warnings, appointments, and screen taps or hardware button actions. Optimize battery life, by turning off any sounds you don’t need.

a Tap and then Settings.

b On the Personal tab, tap Sounds & Reminders and clear the check boxes for the Volume and Reminders tabs.

•Turn off notification light

a Tap and then Settings.

b On the Personal tab, tap Sounds & Reminders.

c On the Reminders tab, clear the check box for Flash light.

•Disable the phone function when no SIM card is installed on your device.

Password problem

Forgotten password

If you forget your password, you’ll need to clear your device’s memory by hard resetting it. For instructions, refer to "Performing a hard reset" on page xix.

Memory problem

Device memory run out

If you receive a message stating that storage or program memory is unavailable, try the following solutions.

Finding space in storage memory

•Move data to an SD or MMC storage card.

a Insert an storage card to your device’s SD/MMC slot.

Refer to page 5 for instructions.

bTap , Programs, and then File Explorer.

cTap and hold the file you want to move, and tap Cut.

dBrowse to the My Documents folder in the storage card folder, tap Edit, and then tap Paste.

NOTE: Files stored in folders other than My Documents or stored in folders within subfolders in My Documents may not show up in the list view of some programs.

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Microsoft ET180 manual Troubleshooting, Password problem, Memory problem, Forgotten password, Device memory run out

Contents

User’s Guide ET180 Pocket PC Phone Copyright About this User’s Guide About this User’s Guide About this User’s Guide Contents Managing Microsoft Pocket PC 2002 companion programs Wireless data programsManaging Microsoft Pocket Outlook applications Getting connected Customising your ET180 Using PhoneUser support 109 Index 115 Package contents Your guides Optional accessories Optional accessoriesInstalling the Microsoft ActiveSyncTM software To install the Microsoft ActiveSyncTM software To uninstall the battery pack Installing the battery packTo install the battery pack Preparing to use your ET180 Charging your ET180 Connecting the USB cradleTo connect the cradle To charge your ET180 To remove your ET180 from the cradle To set up your ET180 Setting up your ET180To recharge the device using the AC adapter cord Performing the first synchronisation process To perform the first synchronisation process Taking care of your ET180 Safety information on using your ET180Taking care of your ET180 Screen recalibration General usage precautionsSafety precautions for the main battery pack To recalibrate the screen Creating backup files To save Word or Excel files in a storage card Performing a hard reset Resetting your ET180Performing a soft reset To perform a soft reset Locking your ET180 To assign a lock passwordLocking your ET180 Performance Features summaryPhone features Display Connectivity Battery packDesign and ergonomics ET180 tour ET180 tourFront view Component Description LCD To activate the backlight Using the backlightUsing the SD/MMC slot To turn off the backlight Rear view To remove a storage card Left view USB cradle Peripherals tourPeripherals tour Headset with remote control To charge an optional spare battery pack No. Icon Component Remote control operation To connect the headset directly to the device Headset operation Keypad moduleTo attach the keypad module to the device Hardware buttons and the stylus Command interfaceCommand interface Today screen Status icons Navigation bar and command barIcon Description Pop-up menus To access a pop-up menuNotifications Command interface Using the input panel Using the input panelTo show or hide the input panel To use Letter Recognizer To type with the soft keyboardTo change word suggestion options To use Block Recognizer To use Transcriber To see how to write a letter in Transcriber To punctuate in Transcriber Selecting and editing typed text Writing on the screenWriting on the screen To write on the screen To select and edit written text To convert writing to text To create a drawing Drawing on the screenDrawing on the screen To play a recording Recording a messageTo create a recording in Notes Recording a message To insert a My Text message Using My TextUsing My Text To edit a My Text message Opening an application Switching between applicationsOpening an application Icon Program Usage To use Find Finding and organising informationFinding and organising information To use File Explorer Using ActiveSyncTMUsing ActiveSyncTM You can also use ActiveSyncTM to To open ActiveSyncTM on your device To remotely synchronise your device Calendar CalendarTo open Calendar To create an appointment Scheduling an appointmentTo use the Calendar summary screen Contacts ContactsCreating a meeting request To schedule a meeting Creating a contact Finding a contact To use the Contacts summary screen TasksTasks To open Tasks Creating a task To use the Tasks summary screen Creating a noteTo open Notes Managing Microsoft Pocket Outlook applications Pocket Word Pocket WordCreating a new file To use the Pocket Word file list Typing mode Entering information Writing mode Drawing mode Displaying the toolbar Pocket ExcelCreating a new workbook Pocket Excel Microsoft Windows Media Player for Pocket PC Microsoft Windows Media Player for Pocket PCProtecting your workbooks Tips for working in Pocket Excel Getting books on your ET180 Using GuidebookMicrosoft Reader for Pocket PC Microsoft Reader for Pocket PC Reading a book Using LibraryOpening a book To open Library To copy text Using the Reader featuresTo search for text To view book annotations Highlights Removing a bookDrawings Microsoft Reader for Pocket PC Receiving information Infrared communicationSending information Infrared communication Connecting to the Internet Connecting to the InternetConnecting to a network To create a modem connection to a network Starting a connection Connecting directly to an email serverTo set up an email service Ending a connection Getting help on connecting Getting help on connecting Using Pocket Internet Explorer Using Pocket Internet ExplorerTo open Pocket Internet Explorer To browse the Internet To view mobile favorites and channelsMobile Favorites folder To create a mobile favorite Favorite linksMobile favorites To download a mobile favorite AvantGo AvantGoSigning up for AvantGo To add or remove channels Synchronising email messages Connecting directly to an email serverInbox Inbox Using the message list Creating an email/SMS message MSN Messenger MSN MessengerManaging email messages and folders Folder behavior with a direct connection to an email server To set up an account and sign Setting up an accountTo switch to MSN Messenger Working with contacts Terminal Services Client Terminal Services ClientConnecting to a terminal server Tips when chatting with contacts To disconnect without ending a session To navigate inside Terminal Services ClientTo disconnect and end a session To improve display performance Tips when using Terminal Services ClientTo improve browser performance Installing the SIM card Installing the SIM cardTo install the SIM card Entering your PIN Entering your PINAbout the Dialer screen To enter your PIN About the Dialer screen Dialer buttonsPhone status icons Icon Name Description Callpad buttons About the callpad modulePhone operation About the callpad module Backspacing and deleting number input Turning the phone function on and offPhone operation Responding to phone calls Adjusting the phone conversation volumeTo adjust the phone conversation volume To answer a call Ending phone calls Toggling the speakerphone mode on and offMaking phone calls Making a call from Dialer To make a call using Microsoft Contacts Making a call using the keypad moduleMaking a call using Microsoft Contacts International calls Making a call using Speed Dial To make a call using Speed Dial Making a call using Call Log To make a call using Call Log Making a call from SIM Manager To make a call from SIM Manager Call Notification Managing more than one callEmergency call Managing more than one call Conference Call To set up a conference callCall Hold To put a call on hold Other Phone functions Other Phone functionsCall notes To add additional people to a conference call From the Call Log window To view a call noteFrom Notes To send SMS using Dialer SMS serviceVoice mail Managing contact information Managing contacts using Microsoft ContactsManaging contact information To access SIM Manager Managing contacts using SIM ManagerTo add contacts to SIM Manager To export individual SIM Manager contact To export SIM Manager contactsTo export all SIM Manager contacts Managing the Call Log items To access the Call LogManaging the Call Log items Call Log limit Call Log categoriesCall duration To view call duration Deleting Call Log entries Transferring Call Log entries to Microsoft ContactsTo transfer Call Log entries to Microsoft Contacts Customizing the phone functions To access Phone SettingsCustomizing the phone functions To delete individual Call Log entries Downloading ring tones Settings Phone tabTo configure ring type, ring tone, and keypad sounds Managing ring tones To disable your PIN To configure your PINTo enable your PIN To change your PIN To enable or disable call forwarding Settings Services tabTo enable or disable Caller ID Caller ID Call waiting To enable or disable call waitingTo view voice mail and SMS access numbers Voice mail and SMS To select a network Settings Network tabTo find a network To set preferred networks Settings Special tab Customizing the phone functions To access Settings Adjusting device settingsAdjusting device settings Personal Input ButtonsMenus Owner Information PasswordPhone Sounds & Notification PreferenceToday About SystemAbout MyDevice Brightness Clock Power Memory Regional Settings Remove Programs Screen ConnectionsAvantGo Connect Connections BeamNetwork Adapters Adding programs To add programs using ActiveSyncTMAdding and removing programs Adding and removing programs Removing programs To add a Start menu program using SettingsAdding a program to the Start menu Adding a program to the Start menu Adding a program to the Start menu 108 Customer support TroubleshootingBattery problem User support Memory problem TroubleshootingPassword problem Forgotten password Screen is blank Screen problemsScreen freezes or responds slowly Screen is dark Phone connection problem Tapping and writing problemsIR connection problem Internet connection problem Cable and cradle problem 114 Index