Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

zFor paper jam, see Clearing jams.

zFor paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems.

Some printer problems can be resolved by resetting the printer.

To reset the printer

1Press (Power button) to turn off the printer.

2Disconnect the power cord from the printer.

3Wait about 20 seconds, and then reconnect the power cord.

4Press (Power button) to turn on the printer.

General troubleshooting tips

Ensure the following:

zPower light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

zMake sure the printer is in the Ready state.

zNo error messages appear on the computer screen.

zPower cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications for voltage requirements.

zMedia is loaded correctly in the tray and is not jammed in the printer.

zPrintheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead.

zPrinthead latch and all covers are closed.

zRear access panel or auto-duplex unit is locked into place.

zAll packing tapes and materials are removed from the printer.

zPrinter can print a configuration page. See Understanding and printing the configuration page.

zThe printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer’s documentation for more information.

zPause Printing is not selected if you are using a computer running Windows.

zYou are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

ENWW

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