Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

zFor paper jam, see Clearing jams.

zFor paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems.

Some printer problems can be resolved by resetting the printer.

To reset the printer

1Press (Power button) to turn off the printer.

2Disconnect the power cord from the printer.

3Wait about 20 seconds, and then reconnect the power cord.

4Press (Power button) to turn on the printer.

General troubleshooting tips

Ensure the following:

zPower light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

zMake sure the printer is in the Ready state.

zNo error messages appear on the computer screen.

zPower cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications for voltage requirements.

zMedia is loaded correctly in the tray and is not jammed in the printer.

zPrintheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead.

zPrinthead latch and all covers are closed.

zRear access panel or auto-duplex unit is locked into place.

zAll packing tapes and materials are removed from the printer.

zPrinter can print a configuration page. See Understanding and printing the configuration page.

zThe printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer’s documentation for more information.

zPause Printing is not selected if you are using a computer running Windows.

zYou are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

ENWW

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HP 2800 manual Troubleshooting tips and resources, General troubleshooting tips, To reset the printer

2800 specifications

The HP 2800 series, specifically designed for small to medium-sized businesses, offers a robust solution for networking and printing needs. This series integrates efficient printing capabilities with advanced networking technologies, making it a preferred choice for businesses looking to streamline their operations.

One of the hallmark features of the HP 2800 is its high-quality printing capabilities. With resolutions reaching up to 1200 x 1200 dpi, users can expect crisp, clear text and vibrant graphics, making it suitable for a variety of documents, from professional reports to marketing materials. Additionally, the series supports various media types and sizes, enhancing its versatility for different printing requirements.

Incorporating HP's innovative printing technologies, the HP 2800 series features HP Smart Install, allowing for easy setup without the need for driver installation from a CD. This plug-and-play feature is particularly beneficial for businesses with limited IT resources, enabling users to quickly get their devices up and running.

Security is a significant focus in the HP 2800 series. It includes HP's Secure Boot and Whitelisting technologies, which prevent unauthorized firmware and software from executing during the startup process. Furthermore, the series is compliant with various security standards, ensuring that sensitive information remains protected throughout the printing process.

Networking is another key aspect of the HP 2800 series. With built-in Ethernet connectivity and optional wireless capabilities, it allows multiple users to access the printer simultaneously, improving collaboration and productivity within the workplace. Additionally, HP’s Mobile Printing solutions enable users to print from their smartphones or tablets, offering flexibility and convenience in today’s fast-paced business environment.

The HP 2800 series is also designed with energy efficiency in mind. It adheres to ENERGY STAR standards, ensuring lower energy consumption during operation and standby modes, which not only reduces costs but also minimizes the environmental impact.

Overall, the HP 2800 series stands out as a reliable, efficient, and secure printing solution for businesses looking to enhance their workflow and productivity. With its advanced features, robust performance, and commitment to security, it is an excellent investment for any organization aiming to optimize their printing capabilities.